4/10 Poor
Janai
Travelled with family
27 Sept 2025
I booked the room for six people. As soon as we got in you could tell they didn’t set the room properly. The coffee machine area in the room wasn’t stocked. Great! Booked a whole kitchen and couldn’t make coffee our first morning waking up. Had to go downstairs for no reason. Not enough towels were in the room originally.
They also said they don’t clean every day (housekeeping) only every other day. Okay, so we just requested towels and they didn’t even do that. After a long 14 hour day at Disney we had to call down to the desk at midnight to get some towels and wash cloths brought up.
One day, they didn’t leave any wash cloths and we had to use our hands after walking in Disney all day!
The next day when housekeeping was done they didn’t even make up one of the beds for the bunk bed.
Point is- after a big long day at Disney, this isn’t the place you want to stay. The hotel is beautiful and affordable and who doesn’t love a continental breakfast- but due to the service I will definitely not be booking this hotel ever again. Service was very very poor. If you’re booking for your family, save yourself disappointment and frustration and book somewhere they will take care of you.
Janai
Stayed 4 nights in Sep 2025





















