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Mercure Bristol North The Grange Hotel

4-star property
Old Gloucester Road, Bristol, England (01) 562 1066
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3.8 out of 5
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See all 19 ebookers Reviews

"Quiet location, comfortable room. WhatsApp communication with reception reasonable but response variable. Easy check in but still needed to give more ... " More

By a verified traveller on Wed 19 Aug 2020

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Classic Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€69* Per night/room 12 May - 13 May

Privilege, Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room (Classic)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Classic Double Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room, 1 Double Bed, Garden View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

During your stay at Mercure Bristol North The Grange Hotel, you'll be close to The Mall at Cribbs Causeway. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • 8 minutes by car from Wild Place Project and 10 minutes from Cabot Circus Shopping Centre
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Mercure Bristol North The Grange Hotel ratings based on 19 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Bristol North The Grange Hotel

Everyone (12) Couples (6) Family (2)
4 out of 5
Quiet location, comfortable room. WhatsApp communication with reception reasonable but response variable. Easy check in but still needed to give more details at desk and sign paperwork.

Posted by on 19 Aug 2020

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Comment from Hotel Management

19 Aug 2020 by Management Team

Dear Guest, Thank you for your feedback, we are glad you enjoyed your stay at the North Grange. We hope we can welcome you back again in the future. Kind Regards, Lydia

4 out of 5
Lovely grounds and main building. Staff very friendly and helpful. We arrived at just before 5pm and our room wasn't ready, they didn't seem to be able to find the housekeeping staff and we were given a different room. When we arrived it was a member of the kitchen staff prepping the rooms. Our room was generally good but the bathroom bin hadn't been emptied (baby's nappy still in it) and the previous guests' soap was still in the shower. There were also issues with the toilet flushing. The bed was massive and comfy and the main room itself was very nice, but there was obviously a staffing issue and the bathroom needed an update.

Posted by on 18 Nov 2019

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Comment from Hotel Management

18 Nov 2019 by JonathanB

Dear Guest, Many thanks for reviewing our hotel following your recent stay. I am very sorry for the cleanliness issues, I can conform that you are correct and a member of the team failed to come to work, naturally this put pressure on the remaining team members in getting the rooms prepared for your arrival. I do hope that you will stay with us again in the future. Warm Regards, Jonathan Bowen General Manager

4 out of 5

Posted by on 27 Aug 2019

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Comment from Hotel Management

4 Sep 2019 by JonathanB

Dear Guest, Many thanks for reviewing us following your recent stay. I hope to welcome you back again in the near future. Warm Regards, Jonathan Bowen, General Manager

3 out of 5

Posted by on 29 Jul 2019

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Comment from Hotel Management

1 Aug 2019 by JonB

Dear Guest, Many thanks for taking the time to review our hotel on-line. I look forward to welcoming you back again in the near future. Warm Regards, Jonathan Bowen General Manager

3 out of 5
Older style 4star hotel. Needs modernising in areas

Posted by on 21 Apr 2019

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Comment from Hotel Management

23 Apr 2019 by Everton

Thank you for taking the time to comment following your recent stay with us. We do hope you will return to the hotel again in the future. Kind regards Michael Wood General Manager

3 out of 5

Posted by on 29 Mar 2019

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Comment from Hotel Management

30 Mar 2019 by Everton

Thank you for your feedback, I hope you enjoy your stay with us Michael Wood

3 out of 5

Posted by on 29 Mar 2019

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Comment from Hotel Management

30 Mar 2019 by Everton

Thank you for your feedback. I am sorry we didn’t achieve a 5 out of 5, We do hope you enjoy your stay with us. Many thanks Michael Wood

3 out of 5

Woodlands

The Hotel itself was set in lovely Country setting. The rooms were clean, comfortable bed. Shower & bathroom were excellent 'great powerful' shower. I was in room 302 which was an adjoining room. You could hear next door and also during the night the fire doors kept banging when guests departed to their rooms. Breakfast on the first morning wasn't I'm afraid very good especially around 09:30am. Hardly anything was left no Bacon, Eggs, Sausages. Plus to make matters worse only 2 members of staff on so most of the Tables needed clearing no where to sit and as previously mentioned all hot foods needed topping up urgently. Orange Juice was empty even though guests were still coming in for breakfast. But overall I would stay here again. I originally went for a Wedding & Val one of the members of staff seem to be the most organised out of every member of staff - WELL DONE Val.

Posted by on 23 Apr 2018

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5 out of 5

Very central

Pros: Loved the setting
Only stayed 1 night but intend booking next year for a longer period.

Posted by , from sa43ge on 1 Dec 2017

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4 out of 5
Stayed for a party. When I arrived there was no one in reception& I had to wait for 10 minutes for someone. Room was large with super king size comfy bed. Bathroom was tired. Very quiet nights sleep other than backing onto staff car park so some car movement quite early. Short staffed at breakfast and slow service at times. Food hot & tasty and good variety. Hash browns would have been good!

Posted by on 28 Sep 2017

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About the Mercure Bristol North The Grange Hotel

Location Old Gloucester Road, Bristol, England BS36 1RP

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, multilingual staff, and a garden are also featured at the business-friendly Mercure Bristol North The Grange Hotel. Free self parking is available. This 4-star Bristol hotel is smoke free.

  • 68 guestrooms or units
  • 2 levels
  • 2 buildings
  • Conference rooms
  • Built in 1851
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Bristol Parkway Station (4.6 km / 2.8 mi)
  • Parking: Free self parking

Room Amenities

Mercure Bristol North The Grange Hotel offers 68 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers. This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Deep-soaking bath
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM.

The Brasserie – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: Dogs are not allowed in the restaurant.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses solar energy, plus a grey water recycling system

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Renewable energy source - solar
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bristol North Grange Hotel
  • Mercure Bristol North
  • Mercure Bristol North Grange
  • Mercure Bristol North Grange Hotel
  • Mercure Bristol North Hotel
  • Mercure Grange
  • Mercure Grange Hotel
  • Mercure Grange Hotel Bristol North
  • Mercure Hotel Bristol North
  • Ramada Bristol
  • Bristol Ramada
  • Ramada Hotel Grange
  • Mercure Bristol North The Grange Hotel Hotel
  • Mercure Bristol North The Grange Hotel Bristol
  • Mercure Bristol North The Grange Hotel Hotel Bristol

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.