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Mercure St Helens

4.0 star property

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Photo gallery for Mercure St Helens

Exterior
Reception hall
Classic Room, 2 Single Beds
Miscellaneous
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Free Wi-Fi

Explore the area

View in a map
Linkway West, St Helens, England, WA10 1NG
  • Place, St. Helens' World of Glass
    ‪3 min walk‬
  • Place, Citadel Arts Centre
    ‪6 min walk‬
  • Place, Theatre Royal
    ‪9 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪25 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

8.2 out of 10
Very good
(36 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

8.0 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure St Helens

An indoor pool, a restaurant, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure St Helens offers 84 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This St Helens hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Our customers tell us they can't get enough of the helpful staff at Mercure St Helens. During your stay, you'll be within walking distance of Theatre Royal. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • To-go breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 2-minute drive from Theatre Royal and a few minutes from Dream
As a guest of Mercure St Helens, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. The business-friendly Mercure St Helens also features coffee/tea in a common area, a front-desk safe, and an elevator. Free self parking is available.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.
92 Restaurant - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 92 Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately GBP 14.95 per person
  • Early check-in fee: GBP 30 (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

St. Helens
Mercure St Helens Opening May 2019 Hotel
Mercure Opening May 2019 Hotel
Mercure St Helens Opening May 2019
Mercure Opening May 2019
Hotel Mercure St Helens (Opening May 2019) St Helens
St Helens Mercure St Helens (Opening May 2019) Hotel
Hotel Mercure St Helens (Opening May 2019)
Mercure St Helens (Opening May 2019) St Helens
St. Helens Hotel
Mercure St Helens Hotel
Mercure St Helens St Helens
Mercure St Helens Hotel St Helens

Mercure St Helens Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 249 out of 511 reviews
Rating 8 - Good. 139 out of 511 reviews
Rating 6 - Okay. 73 out of 511 reviews
Rating 4 - Poor. 24 out of 511 reviews
Rating 2 - Terrible. 26 out of 511 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Peter

Liked: Amenities, property conditions & facilities
The room was spacious, clean and warm. The en-suite had a bath and a shower. On site free parts bonus. I have stayed here before and will use this hotel again.
Stayed 1 night in Dec 2025

10/10 Excellent

Adrian

Stayed 2 nights in Dec 2025

10/10 Excellent

Valentin

Stayed 2 nights in Nov 2025

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, amenities
Good parking, lovely hotel and very nice staff. Lovely short stay but will return on our next visit to St Helens/Liverpool
Stayed 1 night in Dec 2025

6/10 Okay

Lisa

Travelled with partner
Liked: Amenities
Stayed recently for 5 nights. Hotel is attached to a leisure centre. The pool, spa and hotub are not owned by the hotel, so expect to mix with the public. Rooms are very dated but comfortable. Staff are extremely pleasant and helpful. The breakfast in the onsite restaurant is amazing. Some shopping and restaurants nearby. Parking is free with stay.
Stayed 5 nights in Nov 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with friendly and efficient staff. In the middle St Helens so well placed with ample parking (lots of signs telling you to book your car in!). Used the leisure facilities and they were great again with friendly and efficient staff and very clean. Restaurant staff great and the food was excellent. Can’t praise the hotel highly enough so won’t deduct any stars for the only bugbear from the stay. We booked half board but no details on Hotels.com and no details on reception apart from it was dinner and breakfast. The cost was £80 so seemed reasonable but the additional cost for breakfast on the booking page was £11 ( full cost £25). So even at full cost the “Dinner allowance should have been £55 but we were told in the restaurant to order as normal they would deduct £40 from the bill. Clearly not an economic option so will not book this type of stay in the future. Hotel might say they are deducting vat from the fee but that does not make sense either as vat is included in the prices paid. Drinks were extra which we expected and the cost in comparison to other places was reasonable. Will use Mercure again but not on a half board basis.
Stayed 1 night in Nov 2025

6/10 Okay

Donna

Stayed 1 night in Nov 2025

10/10 Excellent

Eilish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception area was beautifully decorated for Christmas. All of the staff were wonderful warm and welcoming. The room was fresh and modern and very clean. The hotel location is great for quick access to local shops.
Stayed 2 nights in Nov 2025

8/10 Good

Antoni

Stayed 1 night in Nov 2025

10/10 Excellent

Vineet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good, having some Asian breakfast veg options would have been fantastic.
Stayed 1 night in Nov 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities
Staff and breakfast great, but in Room 215 no hot water from the shower, we mentioned it to staff on reception when leaving.
Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Oct 2025

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Laura

Stayed 1 night in Oct 2025

8/10 Good

Jill

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great thanks.
Stayed 1 night in Oct 2025

6/10 Okay

Julie

Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Gym is a huge bonus
Stayed 5 nights in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, modern & clean. Parking was easy, safe & free. Breakfast was very good 👍
Stayed 1 night in Oct 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, comfy bed friendly staff.
Stayed 1 night in Oct 2025

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort

Good value hotel for price

Nice reasonably priced hotel not too far from town... Probably best hotel in town to be fair and a lot cheaper than staying in Liverpool
Stayed 1 night in Sep 2025

10/10 Excellent

Loic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location an very clean
Stayed 2 nights in Aug 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, room comfort

A wet weekend in St. Helens

Arrived just as a coach full of Spanish travellers arrived so we headed to the bar to wait to check in. After checking in and reaching our room were dismayed to see bathroom had a leak and the floor was covered in water. We were told hotel was fully booked (a wedding party was taking place) but the lovely receptionist managed to swap rooms for us but unfortunately this was on a lower floor above the party. The new room was very clean and warm- too warm with the temperature measuring 26.7degrees so we needed the air conditioning on- very noisy and hot! A lot of noise from the wedding music too! Just unfortunate!
Stayed 1 night in Sep 2025