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The Willows Hotel

3.0 star property
VIP Access

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Photo gallery for The Willows Hotel

Premium bedding, minibar, desk, blackout curtains
Lobby sitting area
Front of property
Junior Suite, 1 King Bed
Deluxe Double Room, 2 Queen Beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
555 W Surf St, Chicago, IL, 60657
  • Lincoln Park Zoo
    ‪2 min drive‬
  • Wrigley Field
    ‪3 min drive‬
  • Michigan Avenue
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪37 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 Queen Bed (Small)

Premium bedding, minibar, desk, blackout curtains

Room, 1 Queen Bed (Small)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, minibar, desk, blackout curtains

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, minibar, desk, blackout curtains

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, desk, blackout curtains

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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The price is €769
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About this property

The Willows Hotel

Hotel with a 24-hour front desk, near Lake Michigan
Coffee/tea in a common area, concierge services, and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a lobby fireplace, a front-desk safe, and a vending machine are onsite. Housekeeping is available on request.
The Willows Hotel offers 55 accommodations with minibars and bathrobes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at The Willows Hotel. During your stay, you're just a quick walk from Lincoln Park. Free WiFi in public areas and concierge services are available.
  • Free WiFi (speed: 25+ Mbps)
  • Amenities include a front-desk safe, an elevator, and a lobby fireplace
  • Guests have great things to say about the location and the clean accommodations
  • 13 minutes by foot from Lake Michigan and a 3-minute drive from Wrigley Field
As a guest of The Willows Hotel, you'll find a vending machine, coffee/tea in a common area, and concierge services. WiFi is free in public spaces. The boutique The Willows Hotel also features a fireplace in the lobby, complimentary use of a nearby fitness facility, and a front-desk safe.

This 3-star Chicago hotel is smoke free.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 25 per day)

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 25 per day (300 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Hotel Willows
Willows Chicago
Willows Hotel
Willows Hotel Chicago
The Willows Hotel Hotel
The Willows Hotel Chicago
The Willows Hotel Hotel Chicago

The Willows Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 522 out of 1003 reviews
Rating 8 - Good. 267 out of 1003 reviews
Rating 6 - Okay. 116 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ali

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location. Asked front desk about updates to room. Stated that they are working on it starting front the fourth floor down. Was on 2, paint chip, peeling wall paper.
Stayed 3 nights in Jan 2025

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it alot
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

good location in Lincoln Park

The rooms were a nice size. The location was great for our needs. The hotel can realy use an update/refresh. We have no issue with it being an older hotel, but this one is looking run down. We had 2 rooms for our family. We had to change 1 room bc the heat was not working and then in the new room, the toilet did not work well. It did not fill. Even after speaking to the front desk the toilet was"iffy". Our kids came to our room to use the toilet rather than clog their toilet. There are old fashion steam radiators which can be briefly noisy at times when they fill. Unfortunately, that often happened in the middle of the night. At about 3am both rooms' radiators filled. They were not controlled by a thermostat but by the hotel overall. In addition, there was a little spot wall heater and a seperate AC unit. Rooms (our 2 rooms were on opposite side of the hall) over looked alleys, common for city hotels. But for one room... a spot light shined directly into the room at the bed 24/7. So the shade had to be pulled. Front desk staff was very casual... no uniform or more fomal dress. We did not recognize the staff when we went to check out on Sunday am. She was dressed in sweats. They were friendly enough. The location was really good for us in Lincoln Park. Easily walkable to family that live in tha area. You do not have much choice g for hotels in that area.
Stayed 3 nights in Jan 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

stan

Stayed 1 night in Jan 2025

10/10 Excellent

SAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

8/10 Good

Gregory

Stayed 2 nights in Jan 2025

8/10 Good

Jeffrey, Grand Rapids

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area and there was plenty of food choices. The people working the front desk were all amazing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Katonia

Stayed 1 night in Jan 2025

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Micah

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Spencer

Stayed 2 nights in Dec 2024

8/10 Good

David, Dallas

Liked: Cleanliness
Very good location for my stay. The property is somewhat dated, looking the same as when I last stayed here 10 years ago. Refrigerator in room is most appreciated. Close to bus lines 36, 22, and 151. Have lunch at "The Bagel" a few blocks north for a wonderful Jewish Deli experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

Buuzand

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Dec 2024

6/10 Okay

Amy, Long Beach

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Major side of hotel was right next to alley way that was very noisy. There was people arguing and being loud well past 3 am. Our hotel windows looked right into the apartment across the way. Parking was at two public parking lots that were a few hundred yards away, and incredibly limited. We ended up having to use a public parking garage that was almost 1/2 a mile away. Staff was not knowledgeable about the area, we asked for recommendations and they acted as though they didn’t know the area. For the price, wished would have stayed at a motel 6, least we would have had coffee. No coffee was available in the lobby which often had people in it talking loudly on their phones. Over all not a place we want to stay again. Save your money, find somewhere else.
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Willows for a hockey game at Wrigley Field. It was walkable, 1.2 miles. We did Uber back. Comfortable for a family of 4.
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Stayed 1 night in Dec 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall good stay - biggest negatives being the musty / mold smell in the room and the loud neighbors
Stayed 3 nights in Dec 2024

10/10 Excellent

Jacob A., Niles

Stayed 1 night in Dec 2024

10/10 Excellent

Sain

Stayed 1 night in Dec 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Liked: Staff & service
The place is located conveniently but is dated. The rooms especially small, the price not so much.

8/10 Good

Gracie

Travelled with partner
Liked: Cleanliness, staff & service
Decent property, it’s an older building so some things could be improved. My room had a big spider web in one of the ceiling corners. Neighborhood is nice, walkable restaurants and stores. Would possibly stay again for a night depending the circumstances
Stayed 1 night in Dec 2024

6/10 Okay

WILLIAM, Crown Point

Stayed 1 night in Dec 2024

6/10 Okay

WILLIAM, Crown Point

Travelled with partner
Liked: Cleanliness
Old hotel in pretty good condition, but the radiator/ heating system was really noisy (woke us up all night long).