Cozumel Hotels with Spa

"Needs renovated completely"

"Food was not good and there were few activities. The pools were okay."

"The people who worked there were so so nice. Especially Nadine at the spa/gym.. I use the gym every day and left behind my running headphones and she made an extra effort to make sure that they got back to me which was so much appreciated. Jorge at the indoor bar was amazing so friendly so kind Santiago at the pool he was our server who brought our drinks is such a hustler and quick and grateful… Our biggest complaint was the room had no hot water. I don’t think there was much that the property could do about it, but we asked the front desk a few times if they could look into it and they did send someone up, but it never got better. The water was lukewarm our first day the rest of the stay was cold, but the room was so beautiful. We stayed the room with the Jacuzzi on the deck, but never used it because of the water that was ice cold so that’s unfortunate. We were there during Cinco de Mayo and they had a great buffet outside, authentic, and the food was delicious. The staff who maintained our room each day was great, made so many fun little animals left on our bed with towels. It’s really fun to come back to, and our fridge was always stocked with drinks and water. The only thing I would say that needs to be improved when you check in if they can give you an idea of the restaurants, activities, the property highlights, explain those things to you. That was never explained to us. We kind of just have to figure out the property on our own. It would’ve been nice "