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Occidental Cozumel - All Inclusive

4.0 star property

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Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun-loungers, beach towels, beach massages
Restaurant
Children’s play area – outdoor
Exterior
Exercise/lap pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • Place, San Francisco Beach
    ‪19 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬

Room options

View all photos for Royal Level Luxury

Royal Level Luxury

Royal Level Luxury

8.4 out of 10
Very good
(27 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(115 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

9.4 out of 10
Exceptional
(29 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

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Allegro Cozumel All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,006 reviews
The price is €165
includes taxes & fees
30 Oct - 31 Oct
Allegro Cozumel All Inclusive

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Arrecifes de Cozumel National Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • The 7 restaurants, beach bar, and poolside bar offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, manicures and pedicures, or body treatments at the spa
  • Services include a free kid's club, a lifeguard on site, and a concierge
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • 11 minutes by foot from San Francisco Beach and a 2-minute drive from Mr. Sancho's Beach Club
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cozumel property.

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1022 reviews
Rating 8 - Good. 291 out of 1022 reviews
Rating 6 - Okay. 184 out of 1022 reviews
Rating 4 - Poor. 84 out of 1022 reviews
Rating 2 - Terrible. 90 out of 1022 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia M.

Liked: Cleanliness, staff & service, property conditions & facilities
Gardens are amazing and well maintained in this hotel.
Stayed 6 nights in Jul 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. They went out of their way to make sure we had a pisitive experience. The resort was beautiful. It's a vacation that we will never forget.
Stayed 6 nights in Jul 2025

6/10 Okay

Alvaro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our AC in room wasn’t cooling since first day of check in. Someone had to come two different times to fix it but issue still wasn’t resolved even on our last day of checking out and we were there 5 days. Never was given an option to switch rooms. Food and drinks were okay. Beach was beautiful. Bartenders were awesome and some waiters service as well.
Stayed 5 nights in Jul 2025

8/10 Good

Brian C

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location, main property, and staff are excellent. The pool is located in a nice location; however, it is in poor condition and hurricane damage has not been repaired. The food is average and difficult to get reservations for the à la carte restaurants. Overall, it was a great vacation and I would stay there again without hesitation. I just hope they do some work on that pool and the hurricane damage to the pool deck.
Stayed 8 nights in Jul 2025

10/10 Excellent

Perry Martin, Beaumont

Stayed 7 nights in Jul 2025

8/10 Good

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature and wildlife around area was awesome. Beautiful resort. Time share guys were rude and unpleasant when we told them we were not interested. Buffet food was ok, but not great. No wash clothes was very odd, told it was only for Royal club. Seafood restaurant was very good.
Stayed 6 nights in Jul 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service
The property is well-maintained and very lush. Our garden room view was nice and on 2nd floor. No elevators but we are okay with stairs. Our room did not have a balcony, a first for us, but without ocean view we didn't miss it. The AC was a little loud but worked wonderfully and kept us cool during hot/humid season. The food was pretty good but we wished there were more options. Spa is small but we had a great massage. Overall it was fine for a 4 day getaway to relax.
Stayed 5 nights in Jun 2025

10/10 Excellent

Joshua del

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Occidental. Buffet and a la carte restaurants were fantastic! Nice little beach area. Only comment for improvement would be more seating for the nightly shows. Everything else was spot on.
Stayed 6 nights in Jul 2025

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff here are what make this place great. It’s very clean and well kept as well. Location is perfect.
Stayed 7 nights in Jul 2025

10/10 Excellent

Michelle, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Clean rooms. Enjoyable stay.
Stayed 7 nights in Mar 2025

10/10 Excellent

DeMaris Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Occidental Cozumel! The people were just so wonderful and showed us the most generous hospitality. The food was simply amazing and the cocktails were always fun and surprising. We enjoyed the beautifully manicured grounds and the traditional architecture. The snorkeling at the resort was pretty good, but while we were there we went on two different snorkeling tours to explore the Palancar Reef. What a wonderful adventure we had at Occidental!!
Stayed 9 nights in Jun 2025

6/10 Okay

Christina Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
Stayed 6 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2025

8/10 Good

Cesar Octavio

Business traveller, Travelled with group
Liked: Cleanliness
Staff is friendly and helpful!
Stayed 9 nights in Jun 2025

10/10 Excellent

Brian Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort with fantastic staff. We read reviews regarding difficulties in getting reservations for dinner. We booked the Royal level and I highly recommend this if you have the ability. We had reservations for all 7 nights and ate at all restaurants at least once. The Royal level team was amazing and truly treated us as royalty! That being said the entire resort goes out of their way to make your vacation the best you have experienced. From our welcome from Johnny to our final goodby from Tony we were made to feel like familia! Also had a great experience renting a jeep and cruising Cozumel, the locals were extremely gracious in sharing their home with us. Great experience!
Stayed 7 nights in Jun 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Ou
Stayed 7 nights in Apr 2025

8/10 Good

Raisa

Travelled with partner
Liked: Cleanliness, staff & service
Nice
Stayed 4 nights in Jun 2025

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Beautiful landscape. Feels private and is quiet. The restaurants are warm and there is no air circulation unless they set up fans.
Stayed 5 nights in Jun 2025

8/10 Good

Seven

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
my boy in the front with the glasses there more circler shaped but he helped with any question I had he helped me with any problem or concern I had it was a good time
Stayed 5 nights in May 2025

8/10 Good

Jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time. Will recommend to others.
Stayed 4 nights in Jun 2025

8/10 Good

Kurt

Liked: Staff & service
Stayed 7 nights in Jun 2025

2/10 Terrible

Russell

Stayed 5 nights in May 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
The grounds are beautiful and the staff is so friendly. The Royal Level is so worth it.
Stayed 4 nights in May 2025

8/10 Good

Steven, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
Stayed 7 nights in Jun 2025

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Flights

logan intl airport

Cars

Car hire in Roscommon

Packages

Evian-les-Bains Holidays