Costa Rica Green / Sustainable Hotels

"I was really disappointed with my stay at this so-call 5 star all-inclusive resort. One of the main reasons I booked was the variety of dining options-they advertise five restaurants, but in reality, only one was open each day/night. That completely defeats the purpose of having multiple restaurants and made the experience feel very limited and repetitive, The swim-up bar, which should have been a highlight, was practically unusable. There were so many bees swarming the area that it felt unsafe to even approach, let alone sit and enjoy a drink. It was frustrating because this is something that should be managed at a resort of this caliber. On top of that, the customer service was extremely poor. Staff seemed uninterested, unhelpful, and at time outright dismissive. Overall, this was far from the luxury experience I expected. Between the limited dining, unsafe pool conditions, and lackluster service, I will never return or recommend this resort to anyone looking for a true 5-star experience!"

"Much to love, with some exceptions. The hotel and grounds are very beautiful and very well maintained, with gorgeous views of the ocean, surrounding mountains, and lush foliage. The room was lovely and very clean. One of the best aspects of this resort is the staff! They were consistently warm, friendly, and eager to accommodate any request! It's easy to feel very spoiled by their attentive and engaging presence! Thank you Monica for creating this culture among your wait staff!! You're wonderful! When the main buffet restaurant opens its doors for dinner, the staff are lined up on two sides and applaud the guests as they enter!! Loved it! The food in the main restaurant was extremely diverse, plentiful, and mostly delicious. We did not enjoy the one specialty restaurant we tried - Japanese. We had great massages, enjoyed some shopping, both in the hotel stores and the beach market. Would have enjoyed more entertainment options. There was a fantastic violinist and sax player though, which we enjoyed. While we loved the pools, the beach has dark sand and is not inviting. The waterpark is cute for kids, but limited for adults. We did one waterslide which was quite an unpleasant experience - very hot and claustrophobic inside. I would give this hotel a 4.5 rating if I could. We had a great time, despite the few exceptions mentioned."