Surrey Hotels with Connecting Rooms

"The property had an old musk smell that permeated through the carpet. They did not have lift access so they are not accessibility or heavy luggage friendly. They did have rails in the upstairs bathroom, but how did you get upstairs with mobility issues. My room had spiders and the tub had hair and did not look clean. Also, it was shot overnight and they do not have AC and you can hear every sound of the guests overnight. It is relatively close to the airport by twenty Uber or 40 minutes by bus, but given the other issues, I would say choose somewhere else."

"Staff were ok. WiFi was appalling. Kept dropping. Had to move rooms as was away for work. And still kept dropping out "

"Staff friendly and nice at check in, though room not cleaned properly, seems previous occupants liked to empty their milk and sugar on to the chair pulled up to the desk! Housekeeping failed to miss this when cleaning the room. Stayed in a cosy double which had a full length mirror, I’ve stayed in many of the rooms at Oatlands and even some of the more expensive rooms don’t have full length mirrors which I find odd. Curtains hanging off the rail - this is so easy to sort I fail to see why these things aren’t sorted promptly and plug in the bathroom sink was broken. I stay for the convenience for work and most of the time it just hits the mark - this time was just a below standard really. "