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Hampton Suites Serviced Apartments

4.0 star property

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Superior Apartment | Private kitchen
One Bedroom Apartment | Living room
Exterior
Superior Apartment | Private kitchen
Two Bedrooms Apartment

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Parking included
  • Free Wi-Fi
  • Housekeeping

Explore the area

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Portsmouth Road, Thames Ditton, Thames Ditton, England, KT7 0XR
  • Place, Thames River
    ‪2 min walk‬
  • Place, Thames Path
    ‪3 min walk‬
  • Place, Bushy Park
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for One Bedroom Apartment

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

One Bedroom Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedrooms Apartment

Two Bedrooms Apartment

Two Bedrooms Apartment

  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Queen Sofa Bed

View all photos for Superior Apartment

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Superior Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Duplex Apartment

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Duplex Apartment

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior One Bedroom Studio

Superior One Bedroom Studio

Superior One Bedroom Studio

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Apartment

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Premium Apartment

  • 3 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Premium Apartment

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Premium Apartment

  • 3 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Superior Apartment

1 bedroom, hypo-allergenic bedding, desk, laptop workspace

Superior Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hampton Suites Serviced Apartments

This smoke-free apartment building features dry cleaning, laundry facilities, and free self parking. WiFi in public areas is free. Each apartment provides a plasma TV with cable channels, plus a kitchenette with a refrigerator, an oven, and a stovetop. Added amenities include a washer/dryer, free WiFi, and a coffee/tea maker. Weekly housekeeping is available.
Hampton Suites Serviced Apartments offers 12 accommodations with washers/dryers and coffee/tea makers. 65-inch plasma televisions come with cable channels. Accommodations at this 4-star apartment have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Thames Ditton apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

During your stay at Hampton Suites Serviced Apartments, you're just a quick walk from Thames River. Free WiFi in public areas, free self parking, and dry cleaning service are available. This upscale apartment building has 12 apartments on 2 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a washer/dryer, and a living room
  • Free WiFi
  • Free self parking
  • Services include dry cleaning/laundry
  • Just a 5-minute walk from Thames River and a 5-minute drive from Hampton Court Palace
As a guest of Hampton Suites Serviced Apartments, you'll find laundry facilities and dry cleaning/laundry services. WiFi is free in public spaces. Self parking is free.

This 4-star Thames Ditton apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 4 per day)
  • Free self parking on site
  • Limited on-site self parking

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Hob
  • Oven
  • Refrigerator
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • 65-inch plasma TV with cable channels

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Daily housekeeping
  • Iron/ironing board

Location highlights

  • Near a hospital
  • Near a train station
  • Near the airport

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 12 units
  • 2 floors
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 22

Check-out

Check-out before 11 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Crowne Plaza London – Kingston hotel, Portsmouth Rd, KT6 5QQ]
The host will greet guests on arrival
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per accommodation, per stay
  • Cleaning fees vary based on length of stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 4 per day (164 ft away)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Crowne Plaza London – Kingston hotel, Portsmouth Rd, KT6 5QQ
The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hampton Suites Apartments Apartment Thames Ditton
Hampton Suites Apartments Apartment
Hampton Suites Apartments Thames Ditton
Hampton Suites s Thames Ditto
Hampton Suites Apartments
Hampton Suites Serviced Apartments Apartment
Hampton Suites Serviced Apartments Thames Ditton
Hampton Suites Serviced Apartments Apartment Thames Ditton

Hampton Suites Serviced Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 97 out of 240 reviews
Rating 8 - Good. 67 out of 240 reviews
Rating 6 - Okay. 34 out of 240 reviews
Rating 4 - Poor. 17 out of 240 reviews
Rating 2 - Terrible. 25 out of 240 reviews

8.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Padmini

Travelled with family
Liked: Cleanliness, property conditions & facilities
Floor was dusty
Stayed 4 nights in Nov 2025

10/10 Excellent

Robert

Stayed 3 nights in Nov 2025

6/10 Okay

Donna Gabriella

Travelled with group
The staff were very courteous at check in and check out. The flat was mostly clean and comfortable. The flat was in a good location for us. However, it was rundown and needs to be re-painted, a lot of marks on the walls. One of the towels had a big hair ball in it. The shower had a lot of rust all over it from top to bottom. The toilet is in the corner and it’s not easy to sit properly on it if you’re a bigger person. I think the flat needs to be refurbished.
Stayed 3 nights in Nov 2025

2/10 Terrible

Ariana

Stayed 4 nights in Nov 2025

2/10 Terrible

Kenneth, Germantown

Disliked: Cleanliness, amenities
I reserved an apartment here through Expedia as did others in my group. I got a confirmation that I had reserved a 2 bedroom apartment from Expedia. We checked in, as instructed, at the Crowne Plaza Hotel. I was told there that I never had an apartment, that I just had a room at their hotel and that was what Expedia had reserved. I know several others who had this experience.
Stayed 4 nights in Nov 2025

2/10 Terrible

Raghu

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst Hotel Serviced Apartments I have ever stayed in. Will NEVER use them again. The rooms were cold as the heating did not appear to work. The bathroom was deplorable, no hand soap and the Shower unit was very difficult to operate.
Stayed 1 night in Nov 2025

4/10 Poor

JAYASHREE

Travelled with family
Carpet wasn’t clean As no breakfast options are available, would be good to have fruits in the room
Stayed 1 night in Nov 2025

10/10 Excellent

Esther

Stayed 1 night in Nov 2025

2/10 Terrible

Elliott, Wadebridge

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in the Hampton Court Apartment Suite and had an extremely poor experience — completely unacceptable for the money I paid. When I arrived, my key didn’t work and I had to call for assistance to even access the building. There was no check-in information, no Wi-Fi or phone signal and I had to go outside just to try and contact the hotel. I called six times with no answer. Inside, the apartment was in a terrible state: marks all over the walls, no bin bag provided, a towel with a blood stain and a broken iron. I raised these issues twice in person (at 2:00 am and again at 8:00 am) and was advised to follow up in writing - which I did. It has now been over 10 days and management still hasn’t responded. I’ve called more than five times and each time I’ve been told someone would get back to me, but nobody ever has. Truly awful customer service and far below what I would expect for the price I paid.
Stayed 1 night in Sep 2025

6/10 Okay

Teresa

Liked: Property conditions & facilities
Disliked: Cleanliness
Good option but cleanliness was not great
Stayed 1 night in Oct 2025

8/10 Good

Laurence

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

2/10 Terrible

Chana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The exterior door does not latch all the way, so anyone could walk in. The lobby area/ hall smelled... interesting and unfamiliar, in a bad way. Our suite was not clean; the master bed had stains on the mattress, along with what looked like black crumbs or seeds or something... the mattress pad and sheet were stained and there was a huge urine stain on the duvet cover as well. There were also stains on the curtains. The sofa bed had no sheets at all, so when I called the hotel to complain about the state of the master, I asked them to bring clean sheets for the sofa bed. The attendant remade the master bed, and left the sheets and duvet for the sofa bed- but when I made it up later, there was a urine stain on that as well! And another random, brown stain. And then, there were the spiders. I killed three before even talking to Expedia- and I'm not talking about the tiny little spiders that get into houses, I'm talking about large, bodies bigger than a US nickel sized spiders. Crawling down the second bedroom curtains, on the kitchen wall, in the bathroom, in the hall... my daughter took a nap when we first arrived in the second bedroom and got bitten up by something- looked like bedbug bites. They ended up moving us to the hotel, but that made things more expensive, as I now had to pay for each meal instead of cooking. Sorting this wasted the first two days of our trip- and no refund was given for the loss of our time or inconvenience.
urine stains on duvet- the "clean" set I requested
stains and hair
giant spider
more stains on the same duvet
Stayed 6 nights in Sep 2025

8/10 Good

Rainer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Sep 2025

8/10 Good

Mr. Pang See Yin

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The apartment needs renovation. Limited number of parking spaces and thus we need to park at Crown Plaza Hotel and walk back to the apartment. If need to do laundry, need to use the shared washing machines. However, one is broke and another isn’t connected with water supply.
Stayed 5 nights in Aug 2025

6/10 Okay

ALAN

Disliked: Amenities
The apartment we had number 9 was nothing like that as advertised on Expedia was tired and not furnished or decorated as shown so in all we felt rather disappointed and miss sold
Stayed 2 nights in Sep 2025

2/10 Terrible

Erika

Disliked: Cleanliness, property conditions & facilities
Awful. The place was dirty, the floor filthy. The sleeper sofa was broken. The springs were gone and generally uncomfortable. No cooking utensil, pan, oven trays. No welcome amenity basket IE with a small dish soap, washing machine or dishwasher tablets or tea and coffee sachets. Just two larger pots were provided. 2 out of the 5 dining chairs were broken. The bedrooms were ok, in our room furniture didn’t fit in the room, it was too big or the room was too small, so no room to move around in our room. My daughter’s room was very large with hardly any furniture in it. The outside doors to the patios didn’t lock properly. And there wasn’t a tv remote (that was the only thing the hotel was able to replace for us). The outdoor trash cans/ dumpsters (which was our view) were overflowing and there was trash everywhere in the extremely small parking lots. There were two large storage containers taking up a few parking spaces. If you couldn’t park in the lot, you had to pay for parking across the road. If we relocating from the states, and waiting for our rental house to become available, I would have left even sooner then we did(checked out 1 day early). On that note was told at checkout because I booked through Expedia they couldn’t change the # of nights so they would have to charge me for the entire stay. Yes we voices our concerns to the front desk about the situation and dirty rooms/missing items were told “we will try to replace them or come clean. Never did!
Stayed 14 nights in Aug 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Ana

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property was described as having stunning views. The back view of a parking lots full of junk and rubbish, the front of the building is to a busy noisy road. The water in all drains (shower, bathroom sink and kitchen sink) were very slow to drain. There was mould and dirt in the grout all around the shower. There was no service on site, we were three people and there were two towels, two mugs. No dishwasher soap, no kitchen towels or napkins.
This is the stunning view from the flat we were given. There was limited parking, we had to pay for parking elsewhere.
Stayed 3 nights in Aug 2025

4/10 Poor

Dianne

Disliked: Cleanliness, room comfort

Not a good experience

When we arrived the apartment had no couch as shown in the photos. Then the TV did not work would not switch on this was reported to the number provided. On the evening the tower fan did not work so we were left with an inadequate desk fan which was full of dust! The bed was like sleeping on a water bed ! We sent a what’s app message to the number provided and after 1hr we had not had a reply so we followed it up with a phone call. We also reported that the bathroom bin had no lid, the toilet brush was all rusty and all the skirting boards were full of dust. When we returned from our day out they had replaced the fan got the tv working and replaced the bathroom bin and toilet brush. We felt the room had not been used for a while and the furniture moved around as the bed was at a peculiar angle due to the removal of the couch! The doors were dirty and the curtains were hanging down. It was very unloved. There was 1 teaspoon and the hall/landing was very dirty with mud marks and the lift didn’t work. It looked like people were living there permanently . It took us 1 week to get our £200 deposit back from “pending” from the bank. We asked for compensation for the issues raised but we have not had a response. We don’t like leaving a bad review but we don’t think these premises are suitable. Would we recommend, definitely NOT.
Stayed 3 nights in Aug 2025

6/10 Okay

Andrew Lee, Pingree Grove

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We booked this property for our trip to London while the property itself is refurbished. We did find out it used to be a refugee residence. It is extremely far away from London taking about an hour and a half through public transportation and in our plus through car or Uber just to get to the London area. There is very limited dining areas around the property but there are some options. It is important to note that there is absolutely no form of air conditioning and the small fans provided barely circulated any air causing us to leave the windows open and bugs to come in the first floor unit. We had also felt unsafe due to the fact that having the windows open allowed anyone walking by to be able to either stop and look or actually come into the unit. The back area of the apartment we were in was littered with garbage and definitely needed to be cleaned up. There is a beautiful section of the Thames River that you can rent boats and walk alongside overall. Unless you are planning to only visit the suburbs of London, I would not recommend staying as it is extremely expensive to get back to London and takes a ton of time
Stayed 5 nights in Jul 2025

8/10 Good

Edward Y T

Travelled with family
Liked: Cleanliness, room comfort

Spacious apartment with a competitive price

The apartment was clean and spacious, with a suitable location. The kitchen was clean with enough utensiles. The towels, bedsheet and toilet were clean and we were comfortable to use them without doubt. To our surprise, there were two fans which gave us good comfort during the hot summer. The only down side was that the pan and saucepan were a bit old. A new set will be good. Also, a few more cutting knives will be convenient. Lastly, a few more hooks in the toilets to let us place our towels and clothes will also be great. Outside our room, we found that the laundary was a bit dirty, but we did not have to use it, so it was alright. One last thing, we did not realize we have to walk up 2 storeys. So, some warning in the description page will be good.
Stayed 5 nights in Jul 2025

10/10 Excellent

Yasmin, Staines-upon-Thames

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Jul 2025

6/10 Okay

Sayara

Liked: Cleanliness, property conditions & facilities
Property was great but it is very hot on a hot day/night as there is no ac and the fan are no good.
Stayed 1 night in Jul 2025

2/10 Terrible

Catherine

Disliked: Cleanliness, property conditions & facilities
Ad very misleading, they tell you AFTER non refundable booking. Took one look at the horrible apartment and made other arrangements. 100% bait and switch. Laundry facilities are not in the apartments but communial, the bed was visibly lumpy, not clean, not safe for solo travels, locks were not sufficent, approx 4 parking spaces through dumpster area and horrible smell.
Stayed 5 nights in Jul 2025

4/10 Poor

Bertha

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
I liked that there were separate rooms to have our kids in another room. I liked that there was a washer and dryer. I liked that these was a full kitchen. Unfortunately, there were a few things I didn't like. Check in is in another hotel which is about 5 minutes away. In my situation it was an inconvenience because I had two young children with me and hauling our luggage to other location was not ideal. Luckily, my husband was with us so he stayed behind and they let us leave our luggage in that location until it was time for checkin. The elevators broke on the second day of our stay so we had to carry our luggage down the stairs. The washer/dyer left black stains on our clothes after our first wash. There was no air conditioner, the two small fans that were available for us where not working. We were also 45 minutes away from downtown but in traffic it can be up to two hours because there is no feeway and the speed limit is 20mph.
Stayed 4 nights in Jul 2025

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