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4.1 out of 5

"Very hospitable and helpful staff. Lovely breakfast. Clean rooms. Everything I asked for was provided with a smile. In the current pandemic, the staff ... " More

By a verified traveller on Wed 12 Aug 2020

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Hotel Description

Our customers tell us that they can't get enough of the restaurant at Dukes The Palm, a Royal Hideaway Hotel. During your stay, you'll be close to Emirates Golf Club. Features include free WiFi in public areas and free valet parking, plus 3 restaurants. This 5-star hotel has 506 rooms over 15 floors. Each room includes amenities such as free WiFi and a pillowtop bed.

  • Air-conditioned rooms with pillowtop beds, 24-hour room service and LED TVs
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine at Great British Restaurant, one of the property's 3 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include babysitting, a free kids' club and dry cleaning/laundry
  • On-site recreation includes a private beach, a health club and a playground
  • Guests speak favourably about the helpful staff and the breakfast
  • 7 minutes by car from Jebel Ali Race Course and 11 minutes from Dubai Marina Mall

Premium Room (2+1)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room (Single use)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Premium Room (3 adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio (Single Use)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Dukes The Palm, a Royal Hideaway Hotel ratings based on 40 verified reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dukes The Palm, a Royal Hideaway Hotel

Everyone (32) Couples (3) Family (1)
5 out of 5
Very hospitable and helpful staff. Lovely breakfast. Clean rooms. Everything I asked for was provided with a smile. In the current pandemic, the staff all handled the additional sanitation requirements well and have put many measures in place to ensure guests are kept as safe as possible. I will be back at this hotel in the future.

Posted by , from London on 12 Aug 2020

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Comment from Hotel Management

18 Aug 2020 by General Manager

Dear Arif, Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. We also appreciate your comment for pointing out the amazing customer service and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate the team on your behalf for their contribution to your well-being whilst staying among us. We look forward for your return. Kind regards, General Manager

3 out of 5
The Hotel on arrival is stunning , but ther3 is a lot of building work going on around, although we never heard any noise from our room. The Concierge and front of house staff are excellent and helped me numerous times. Although at the West14th steakhouse and bar the service was dreadful, we wanted to get the famous brunch on the Friday but were told to take a seat and it would be 5-10 mins. We then got forgotten abut and when I approached the server he said he was awaiting a cancellation, we felt we were not fit to attend and it was not a nice feeling. We on a previous visit had asked for a menu three times before one arrived, the staff in there seemed totally lost

Posted by on 23 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel. The vision of our clients is the key to complete guest satisfaction, therefore we are very grateful for the time you spent writing this review. Naturally, we were deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The service to our guest and the service levels are of utmost importance and our aim is to completely surpass our guest’s expectations, therefore, please be rest assured that your comments has been highlighted to our Team for the improvement of our guest satisfaction. We shall review our service and manning levels of West 14th in an attempt to better serve our future guests. We hope this does not deter you from staying with us again. Kind regards, General Manager

2 out of 5
I am disabled and the room I requested 1 year ago was given to a family and my husband and I put in a small double with a bath which is no good to me so over 3 days of a 10 day holiday we moved 3 times not the sort of service you expect from a 5 star hotel

Posted by on 18 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time in writing us a review of your stay. It is with great concern that we note that your stay was made less than ideal due to the room assignment and room changes. Please accept our sincere apologies if you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, General Manager

3 out of 5

Posted by on 5 Nov 2019

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Comment from Hotel Management

6 Nov 2019 by General Manager

Dear Guest, Thank you for taking the time to share and post your 3 out 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. It seems there some areas where we missed out on a 5 out of 5 rating. We would love to know where we could improve on these services for your future stay. If you have time we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager

4 out of 5
good comfortable hotel, breakfast is particularly good, staff are usually available & reliable

Posted by on 9 Mar 2019

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Comment from Hotel Management

10 Mar 2019 by Executive Office

Dear Guest, Thank you for choosing to stay at Dukes Dubai, a Royal Hideaway Hotel and we truly appreciate the time you took to write a review. Indeed, it is true that our amazing associates are the key asset of our hotel, and we are so happy to know that they have succeeded in making your stay memorable. We'd love to have another opportunity to welcome you again in the nearest future. Kind regards, Executive Office

5 out of 5
Have stayed here many times now and that is a judge of its quality otherwise I would not stay here repeatedly. The staff do make every effort to assist with any specific needs/requirement. Recommended

Posted by on 4 Feb 2019

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Comment from Hotel Management

5 Feb 2019 by Executive Office

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We are delighted to know that your stay was fabulous and appreciate for recommending us to the Travelers. We look forward to welcoming you back for many more flawless stays in the future. Kind regards,

3 out of 5
The restaurant by the beach/pool was extremely slow, with either the staff ignoring you or forgetting to bring your order. All other staff were above average.

Posted by on 14 Dec 2018

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Comment from Hotel Management

19 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you personally. You can reach our Executive Office where we hope to hear from you further, assuring you of our best attention at all times. Kind regards,

1 out of 5

Posted by on 1 Dec 2018

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Comment from Hotel Management

13 Dec 2018 by Executive Office

Dear Guest, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations and so we would greatly appreciate speaking with you and the feedback you gave above. It is our genuine wish to retain you as our guest, and as such we welcome the chance to discuss your comments with you. If it is not too much to ask please also feel free to share with us any suggestions you may have for us to take into consideration. Kind regards,

5 out of 5

Posted by on 3 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, Thank you for giving us perfect ratings and taking the time to share this review. We look forward to welcoming you back for many more flawless stays in the future. Kind regards, Tristan De La Porte Du Theil General Manager

5 out of 5
Amazing hotel and setting! Really enjoyed our stay, it was so clean and modern! The staff could not be more helpful if they tried! Loved our room and felt like we were living in luxury for our stay!

Posted by , from Ireland on 1 Nov 2018

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Comment from Hotel Management

12 Nov 2018 by Tristan De La Porte Du Theil

Dear Guest, What a remarkable feedback! Thank you for taking the time to distinguish all these pleasant aspects of our property in your review. We are most happy that you found your stay perfect and luxurious. We'd love to welcoming you back very soon! Kind regards, Tristan De La Porte Du Theil General Manager

About the Dukes The Palm, a Royal Hideaway Hotel

Location Palm Jumeirah, Dubai, 120015

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Dukes The Palm, a Royal Hideaway Hotel such as the marina, the free kids' club and the outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. Public spaces have free WiFi. This luxury hotel also offers a kids' pool, a health club and a garden. Free valet parking is available. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 506 guestrooms or units
  • 15 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Outdoor pool
  • Indoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Dukes The Palm, a Royal Hideaway Hotel offers 506 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

  • Separate bedroom
  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.

Great British Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

West 14 – This steakhouse specialises in American cuisine and serves lunch and dinner.

Khyber – This restaurant specialises in Indian cuisine and only serves dinner.

DUKES Bar – On-site bar.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a private beach and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Skydiving nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Dukes The Palm, a Royal Hideaway Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Safety features at this property include carbon monoxide detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes carbon monoxide detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Reservation might be required for some facilities on site
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Mobile key entry is not available
  • Masks are available for guests
  • Food service has been amended for enhanced safety
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 75 for adults and AED 75 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DUKES Dubai Hotel Palm Jumeirah
  • DUKES Hotel
  • DUKES Dubai Palm Jumeirah
  • Dubai Dukes The Palm, a Royal Hideaway Hotel Hotel
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  • Dukes Dubai
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  • Dukes The Palm, a Royal Hideaway Hotel Dubai
  • Dukes The Palm, a Royal Hideaway Hotel Hotel Dubai

You should know

  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.