"Very hospitable and helpful staff. Lovely breakfast. Clean rooms. Everything I asked for was provided with a smile. In the current pandemic, the staff ... " More
10 Apr 2023 by Vidhi Waghela Guest Relations Officer
Dear Ashley,Thank you for taking the time to review your recent stay at our hotel.We have taken good note of your opinion of your experience and are truly sorry our hotel did not meet your expectations; our team works daily to provide the best possible service. Please rest assured that your review will be shared with our heads of department for review.We hope we can provide you with an improved stay in the future.Kind regards,Vidhi Waghela Guest Relations Officer
18 Aug 2020 by General Manager
Dear Arif, Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. We also appreciate your comment for pointing out the amazing customer service and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate the team on your behalf for their contribution to your well-being whilst staying among us. We look forward for your return. Kind regards, General Manager
27 Nov 2019 by General Manager
Dear Guest, Thank you for taking the time in writing us a review of your stay at DUKES The Palm, a Royal Hideaway Hotel. The vision of our clients is the key to complete guest satisfaction, therefore we are very grateful for the time you spent writing this review. Naturally, we were deeply disappointed to hear there were some elements of your stay that you were not satisfied with. The service to our guest and the service levels are of utmost importance and our aim is to completely surpass our guest’s expectations, therefore, please be rest assured that your comments has been highlighted to our Team for the improvement of our guest satisfaction. We shall review our service and manning levels of West 14th in an attempt to better serve our future guests. We hope this does not deter you from staying with us again. Kind regards, General Manager
27 Nov 2019 by General Manager
Dear Guest, Thank you for taking the time in writing us a review of your stay. It is with great concern that we note that your stay was made less than ideal due to the room assignment and room changes. Please accept our sincere apologies if you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be. Kind regards, General Manager
6 Nov 2019 by General Manager
Dear Guest, Thank you for taking the time to share and post your 3 out 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations so memorable. It seems there some areas where we missed out on a 5 out of 5 rating. We would love to know where we could improve on these services for your future stay. If you have time we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, General Manager
29 Apr 2024 by Hnin Nay Chi Hlaing
Dear Thomas,Thank you very much for your kind feedback. We are thrilled to hear that you had a good stay with us. We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
25 Apr 2024 by Hnin Nay Chi Hlaing
Dear Asani,We sincerely apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improvements. Please allow us to make amends by inviting you back for a seamless experience. We appreciate your understanding.Best regards,Guest Relations TeamDukes The Palm, a Royal Hideaway Hotel.
3 Mar 2024 by Guest Relations Team
Dear Karine,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Relations Team
17 Feb 2024 by Guest Relations Team
Dear Fred, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
For a fee, guests can enjoy a buffet breakfast daily.
24-hour room service is available.
A private beach, a marina and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include facials, body treatments and manicures and pedicures.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of Preferred Hotels & Resorts.