W Dubai - The Palm - Reviews, Photos & Rates

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Dates

May 2025

June 2025

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine

On the beach, white sand, beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar
Room service
Pet-friendly

Explore the area

West Crescent, Palm Jumeirah, Dubai, Dubai, 213138

Aquaventure
‪7 min drive‬
The Walk
‪16 min drive‬
Marina Beach
‪21 min drive‬
Dubai (DXB-Dubai Intl.)
‪39 min drive‬

Room options

Frette Italian sheets, premium bedding, pillow-top beds, minibar

Wow Suite, Room, 1 Bedroom, Non Smoking

City view
Sleeps 6
1 King Bed

55-inch LCD TV with satellite channels, TV, iPod dock

Wow Suite, Suite, 1 Bedroom, Non Smoking, Terrace

City view
Sleeps 6
1 King Bed

Room, 1 King Bed, Terrace (View)

City view
55 sq m
Sleeps 3
1 King Bed

Wonderful Room, Room, 2 Double Beds, Non Smoking, Garden View

50 sq m
Sleeps 3
2 Double Beds

Fabulous Room, Room, 2 Double Beds, Non Smoking, Ocean View

Ocean view
50 sq m
Sleeps 3
2 Double Beds

Spectacular Room, Guest room, Palm Jumeirah view, Balcony

City view
50 sq m
Sleeps 4
1 King Bed

Spectacular Room, Room, 2 Double Beds, Non Smoking

City view
50 sq m
Sleeps 3
2 Double Beds

Mega, 2 Bedroom Family Suite, Palm Jumeirah view, Terrace

City view
150 sq m
Sleeps 6
2 Double Beds

W Suite, 1 Bedroom Suite, Partial ocean view, Terrace

Partial sea view
99 sq m
Sleeps 4
1 King Bed

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Ocean view
175 sq m
Sleeps 4
1 King Bed

Fabulous Room, Room, 1 King Bed, Non Smoking, Ocean View

Ocean view
50 sq m
Sleeps 4
1 King Bed

Wonderful Room, Room, 1 King Bed, Non Smoking, Garden View

Partial ocean view
50 sq m
Sleeps 3
1 King Bed

Family Room, Connecting Family room, Palm Jumeirah view, Balcony

City view
100 sq m
Sleeps 6
1 Double Bed

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

Ocean view
167 sq m
Sleeps 4
1 King Bed

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Terrace

Ocean view
184 sq m
Sleeps 4
1 King Bed

Marvelous Jacuzzi Suite, 1 Bedroom Suite, Skyline view, Terrace, Whirlpool

City view
Sleeps 5
1 King Bed

Similar properties

On private beach
Pool
Spa
Kids pool

for 1 room

includes taxes & fees

20 May - 21 May

About this property

W Dubai - The Palm

Luxury hotel on the beach, with 2 outdoor pools

At W Dubai - The Palm, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants. Housekeeping is available on request.

W Dubai - The Palm offers 350 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets and premium bedding. 55-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at W Dubai - The Palm. During your stay, you're just a quick walk from Palm Islands. Free valet parking, 2 outdoor pools, and 4 restaurants are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi and wired Internet
Free valet parking and self parking
The 4 restaurants, beach bar, and poolside bar offer choices for drinking and dining
Continental breakfast served daily for a fee
Take a swim in the indoor and 2 outdoor pools
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes a 24-hour gym, a sauna, and volleyball
7 minutes by car from Aquaventure and 14 minutes from Dubai Marina Mall
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. Bring your whole family to W Dubai - The Palm for summer fun including 2 outdoor swimming pools, a children's pool, and volleyball.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. This luxury hotel also offers a 24-hour fitness center, a sauna, and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

W Dubai - The Palm has 4 restaurants serving breakfast, lunch, and dinner.

Akira Back - This restaurant overlooks the pool and garden and specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

LIV - This restaurant specializes in international cuisine and serves dinner only. Open daily.

SoBe - Overlooking the ocean and pool, this rooftop bar specializes in Latin American cuisine and serves dinner only. Happy hour is offered. Open daily.

WET Deck - This poolside bar serves lunch and dinner. Open daily.

Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet

Parking and transport

Electric car charging station on site
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: AED 160 per person
2 bars/lounges
4 restaurants
A beach bar
A poolside bar

Restaurants on site

Akira Back
LIV
SoBe
WET Deck

Things to do

2 outdoor pools
24-hour gym
Arcade/game room
Beach volleyball
Children's pool
Fitness classes
Indoor pool
Racquetball/squash
Sauna

Family friendly

2 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's pool
Free cot
Indoor pool

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Newspapers in lobby
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

13,073 square feet of conference space
24-hour business centre
6 meeting rooms
Computer station

Outdoors

Beach cabanas (surcharge)
Beach loungers
Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar near toilet
In-room roll-in shower
Lever door handles
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

Room amenities

Bedroom

Free cot
Frette Italian sheets
Pillowtop mattress

Bathroom

2 private bathrooms
Dressing gowns
Free toiletries
Hair dryer
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

55-inch LCD TV with satellite channels
IPod dock

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Connecting rooms available
Electrical adapters
Energy-saving switches in guestrooms
Free daily newspapers
Heating (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 10 2025 to August 31 2025 (completion date subject to change). The following areas are affected:

Sauna

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: AED 350.00 per accommodation, per stay
Only dogs and cats are allowed
Maximum 1 (weight limit: 40 lbs per pet)
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for AED 250.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AED 500 per night
A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately AED 160 per person
Pet fee: AED 350.00 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: AED 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy

Safety features at this property include a deadbolt lock

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 10:00 AM to 8:00 PM.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

W Dubai Palm Hotel

Palm Hotel

W Dubai Palm

W Dubai - The Palm Hotel

W Dubai - The Palm Dubai

W Dubai - The Palm Hotel Dubai

W Dubai - The Palm Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Aderonke

Travelled with group

4 Feb 2025

Disliked: Cleanliness

Stayed 14 nights in Oct 2024

6/10 Okay

Chinedu

Travelled with group

3 Feb 2025

Liked: Cleanliness

Improve your housekeeping

The house keeping needs to do better! I stayed in the hotel in October alone same thing

Stayed 3 nights in Jan 2025

10/10 Excellent

Luke

2 Feb 2025

Stayed 6 nights in Jan 2025

10/10 Excellent

Luke

31 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Jan 2025

8/10 Good

Bruno, Sarasota

Travelled with family and small children

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very good service

Stayed 2 nights in Jan 2025

4/10 Poor

Dawn, Greater MANCHESTER

25 Jan 2025

Stayed 4 nights in Dec 2024

10/10 Excellent

sharon mary

24 Jan 2025

Stayed 7 nights in Dec 2024

10/10 Excellent

cem, istanbul

Travelled with family and small children

24 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel is very suitable for families with children

Stayed 5 nights in Jan 2025

10/10 Excellent

camelia

23 Jan 2025

Great hotel

Stayed 5 nights in Jan 2025

10/10 Excellent

Eron

Travelled with partner

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent regarding the hotel its just in a secluded area, you have to take a taxi or have a car to get to restaurants or the boardwalk area.

Stayed 3 nights in Jan 2025

10/10 Excellent

isaac

16 Jan 2025

Liked: Amenities

Stayed 1 night in Jan 2025

10/10 Excellent

ANNE

10 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for solo travellers

The staff throughout were delightful and very receptive to any needs. There was nothing that irritated me about the room, everything I needed was there. As a solo traveller, I wouldn't have said no to more English speaking channels (one doesn't always want to be out alone at night) but what there was, was fine, good choice of news and movies in English. I was unforntunate enough to catch a bug when I was in Dubai and so had to be room bound for a bit. The hotel noticed I had Do not Disturb on my door for a while and were kind enough to phone the room and ask if I was ok. I found that rather impressive. So thanks to housekeeping and Daiana for being thoughtful.It is a hotel I would return to. Great orange juice btw.

Stayed 5 nights in Jan 2025

10/10 Excellent

Kuldeep

Travelled with family

10 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome

Stayed 3 nights in Jan 2025

6/10 Okay

yekaterina

Travelled with family

8 Jan 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Outdated, not a 5 star resort

Hotel is outdated. Rooms are outdated. Rooms are also too dark even with the lights on. Curtains ripped. Stains on pillows, stains on patio couches. Unable to accommodate with Nut allergy. Random excuses. Limited food options. Buffet breakfast or Bar Al a cart. Bar breakfast was excellent, but wish there was a restaurant with outside seating for breakfast. Drinks at a pool/wet deck were also diluted and weak. Staff was nice, welcoming, friendly. No complaints about staff.

Stayed 10 nights in Dec 2024

6/10 Okay

Anmol

Travelled with group

31 Dec 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

Inattentive poolside staff and very noisy poolside

Stayed 3 nights in Dec 2024

10/10 Excellent

Emery E

Travelled with family

5 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property

Stayed 4 nights in Nov 2024

10/10 Excellent

Jonni

1 Dec 2024

Stayed 10 nights in Oct 2024

2/10 Terrible

Dave

Business traveller, Travelled with partner

26 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely dreadful after service - I cannot contact the hotel at all to get a copy bill - the IT systems were down when we checked out!!

Stayed 5 nights in Nov 2024

10/10 Excellent

astrid, Farmers Branch

24 Nov 2024

Stayed 1 night in Nov 2024

2/10 Terrible

Shalin

21 Nov 2024

Stayed 2 nights in Nov 2024

8/10 Good

George

Travelled with group

19 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cool Location but far from the city - keep that in mind.

Stayed 5 nights in Nov 2024

4/10 Poor

Andrew, naples

9 Nov 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

From the get go the room at a nearly $1K US a night had so many many things not working properly it was awful. It was a challenge to find correct lighting. Auto curtains did not work. The air conditioning did not get it cool enough and the smell of the room was awful. We should have moved the next day !!! What’s worse is we had attended a Halloween event and upon return had a major issue !!! A cab returned us to the hotel and requested 4 times the amount it had cost to get to the event. SCAM/FRAUD The hotel only caused more problems now ever the front desk tried to help w/overall extremely poor attempt to correct or compensate. This could have easily been avoided had the security/front door been a lil brighter. He actually pushed me to pay the rate almost as if he was in on the scam !!!! This issue is NOT RESOLVED w/the W trying to dismiss the actions even after review of camera trying to pass the blame !!! My ancillary time for this issue is now into the hrs and they feel a small compensation of incidentals will suffice. THEY R WRONG !!

Stayed 3 nights in Oct 2024

10/10 Excellent

Tareq

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great experience, love the swanky vibe.

Stayed 3 nights in Nov 2024

6/10 Okay

Kevin

30 Oct 2024

Liked: Cleanliness, property conditions & facilities

Expected a seamless check in since they emailed us multiple times requesting our flight information and arrival times. Booked a marvelous suite room and confirmed a 2pm arrival. Arrived at check in at 2:15 they told us the previous guest checked out at noon and they needed 30 minutes to finish cleaning and gave us the keys to a regular room until ours was finished. No problem, and a nice gesture. An hour later, no call, so we call down to reception who tell us they will check and call back but should be less than 30 minutes. 2 hours later, call again with same answer. We are both jetlagged and tired and have reservations to a show and dinner downtown. Finally go downstairs and talk to someone new thankfully. She comes upstairs 10 minutes later with our suite keys and we rush upstairs to shower and change frantically to get ready for our show. Complete waste of paying for a suite since the 4 hour's of the day we wanted to spend enjoying it we couldn't. Which we wouldnt of minded as much if the receptionist didnt keep lying to us. Just tell us from the beginning it wont be ready for 4 hours not itll be 30 minutes over and over. As a guy its not a big deal for me. But my wife thought we would be changing rooms quickly sowas hesitant to unpack all her bags to find her dress and makeup and shoes and accessories only to repack everything. Turns out we could of. Besides that the suite ( and temporary room) were nice. Most of the staff were friendly. Clean and very nice pool areas

Stayed 3 nights in Oct 2024