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Hard Rock Hotel London

4.5-star property
Great Cumberland Pl, Marylebone, London, England (01) 562 1066
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4.3 out of 5
Excellent!
See all 20 ebookers Reviews

"Only thing I didn’t like was the cost of the room didn’t include breakfast! It’s not a cheap stay .. " More

By a verified traveller on Mon 03 Oct 2022

Points Of Interest

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Royal Room, 1 Double Bed (Rock Royalty)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite (Rock Royalty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room (Superior)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of The Cumberland Hotel's great location. During your stay, you're just a quick walk from Marble Arch. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Enjoy British cuisine while dining at Sound Cafe
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the cleanliness and spaciousness
  • Steps from Marble Arch and 3 minutes on foot from Hyde Park

The Cumberland Hotel ratings based on 20 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Cumberland Hotel

Everyone (11) Couples (3) Family (4)
5 out of 5
Only thing I didn’t like was the cost of the room didn’t include breakfast! It’s not a cheap stay ..

Posted by on 3 Oct 2022

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Comment from Hotel Management

6 Oct 2022 by Meski

Dear Wayne,Thank you for your online feedback. We are delighted you enjoyed your stay overall. You can always add breakfast to your booking upon check in. We hope to see you soon.Kind regards,Guest Services

5 out of 5
Unique experience, lots of memorabilia everywhere so a fascinating place. Room was lovely, comfy bed and quiet. Staff were great, helpful and friendly. Good bar for cocktails, nice breakfast. Couldn't fault this stay at all. Not sure why it's not 5*.

Posted by on 13 Jul 2022

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Comment from Hotel Management

26 Jul 2022 by Meski

Dear Debora, Wow, thank you for your online feedback following your recent stay at Hard Rock Hotel London. The wonderful details and descriptions you provided really show the level of service and accommodations one will receive when staying at the Hard Rock Hotel London. Pair that with our amazing location and fantastic views of our capital. It also makes us proud to learn the team enhanced your stay and left you with an overall great impression of the level of dedicated service we strive to provide to our guests. Thank you for being our guest and we would love to have you back for another stellar stay. We hope that is sooner than later!! Stay safe until we meet again. Guest Services

3 out of 5
Staff not clear on what their policies are, bathroom really small

Posted by on 15 Jul 2021

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Comment from Hotel Management

16 Jul 2021 by Meski

Hello, Thank you for staying with us and taking the time to let us know about your experience. We are so sorry for the lack of knowledge from our team. We are so sorry that you found the bathroom small. Due to the building being a Grade 2 listed building and not a purpose built hotel we have several bedrooms and bathrooms of differing, unique shape and size. We hope you will give us another chance as we would love for you to enjoy the exceptional stay you deserved on this trip. Guest Services

5 out of 5

Posted by on 27 Jun 2021

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Comment from Hotel Management

7 Jul 2021 by Meski

Hi thanks for the top score! We are thrilled to know that you were treated to our rock star treatment and look forward to welcoming you back for another super stay soon! Guest Services

3 out of 5

Posted by on 8 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Meski

Dear Guest, Thank you for taking the time to rate your stay with us. We are truly sorry to know that you didn't have a 5* experience. However, we do hope that you will return to sample our usual superior hospitality. Kind regards, Guest Relations

3 out of 5

Posted by on 8 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Meski

Dear Guest, Thank you for taking the time to rate your stay with us. We are truly sorry to know that you didn't have a 5* experience. However, we do hope that you will return to sample our usual superior hospitality. Kind regards, Guest Relations

5 out of 5

Posted by on 2 Jan 2020

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Comment from Hotel Management

5 Jan 2020 by Meski

Hello, It's great to know that we got it right and you had an amazing visit with us. Thanks for the super rating and visit soon for another outstanding stay!

4 out of 5

Posted by on 16 Dec 2019

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Comment from Hotel Management

31 Dec 2019 by Meski

Dear Guest, Thanks for stopping by to rate us. We look forward to serving you again soon. Kind regards, Guest Relations

3 out of 5
I saw the Free Parking on Google website, so I called the Hard rock hotel to ask if it's truth that you have Free Parking? If yes, I will drive a car to park there, the hotel staff told me YES, and told be to park with their co-parking place APCOA where is right behind the hotel. I went there to park 4 hours, when I want to go out, the car park charge me £37.90 and told me it's never a FREE Parking with Hard Rock Hotel. The concierge just told me is discounted not Free. I asked to see manager Simon and he refuse to compensate my loss due to their staff mistake to tole me YES when I ask if it's free parking there. This is a very disappointed experience. Beware to believe what customer told you in the phone. The manager told me they may hear wrong from the phone sometimes, but it's not their fault. It's un acceptable.

Posted by on 12 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Meski

Dear Guest, Thank you for your online feedback and sorry the charges were not explained to you prior. The car parking is never free we have our nominated car company APCOA where all our guest can park in we then give 17.5% off the charges. The hotel will not be responsible for any charges incurred. If you would like to discuss this further please do not hesitate to contact us directly. Kind regards, Guest Relations

4 out of 5

Posted by on 11 Nov 2019

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Comment from Hotel Management

12 Nov 2019 by Meski

Dear Guest, Thanks for stopping by to rate us. We look forward to serving you again soon. Kind regards, Guest Relations

About the Hard Rock Hotel London

Location Great Cumberland Pl, Marylebone, London, England W1H 7DL

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury The Cumberland Hotel. This 4.5-star London hotel is smoke free.

  • 900 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available , Offsite parking reservations required

Transport

  • Train station: Marylebone Station (1.2 km / 0.8 mi)
  • Metro station: Marble Arch Underground Station (0.1 km / 0.1 mi)

Room Amenities

The Cumberland Hotel offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Egyptian cotton linens
  • Combined shower/bath
  • Cots (free)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Sound Cafe – This restaurant specialises in British cuisine. Reservations are required.

Sound Sports Bar – On-site lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 15 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock London
  • Hard Rock Hotel London
  • The Cumberland Hotel Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.