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citizenM Los Angeles Downtown

4.0 star property

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Photo gallery for citizenM Los Angeles Downtown

Interior detail
Reception
Exterior
Lobby sitting area
Room, 1 King Bed, City View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
361 South Spring Street, Los Angeles, CA, 90013
  • Crypto.com Arena
    ‪2 min drive‬
  • L.A. Live
    ‪2 min drive‬
  • Los Angeles Convention Center
    ‪2 min drive‬
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Los Angeles Downtown

Central hotel with a restaurant connected to a rail/subway station in Los Angeles
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Los Angeles Downtown offers 315 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Los Angeles hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of citizenM Los Angeles Downtown's great location. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Grand Central Market. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 5 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • 11 minutes by foot from Walt Disney Concert Hall and a 2-minute drive from L.A. Live
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 5 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM Los Angeles Downtown.

This 4-star Los Angeles hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 39
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

citizenM Los Angeles Downtown Hotel
citizenM Los Angeles Downtown Los Angeles
citizenM Los Angeles Downtown Hotel Los Angeles

citizenM Los Angeles Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2506 out of 3268 reviews
Rating 8 - Good. 495 out of 3268 reviews
Rating 6 - Okay. 134 out of 3268 reviews
Rating 4 - Poor. 63 out of 3268 reviews
Rating 2 - Terrible. 70 out of 3268 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lajos Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Antonio

Stayed 2 nights in Mar 2025

10/10 Excellent

Quaheem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 3 nights in Mar 2025

10/10 Excellent

Wally

Liked: Staff & service, amenities, property conditions & facilities
My first time staying at CitizenM and Wow. I’m thoroughly impressed. I’ll be back for sure and will stay at the other locations on my next trip!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing . We love it & the bed was comfy and the drink was so good
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t get the ac or any air to work in the room no parking had to walk a ways to get to hotel was $12 not bad room was good small but bed is comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Yue Huan Zou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little small but it’s very clean and the bed is comfortable
Stayed 3 nights in Mar 2025

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Stayed 1 night in Mar 2025

10/10 Excellent

Charlene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

DEMETRIA

Liked: Cleanliness, staff & service, property conditions & facilities
LOTS & LOTS of homeless people begging
Stayed 4 nights in Mar 2025

10/10 Excellent

Paradox

Stayed 1 night in Feb 2025

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and quiet. Unfortunately a big negative is not having onsite parking.
Stayed 2 nights in Mar 2025

2/10 Terrible

Anthony

Stayed 2 nights in Feb 2025

8/10 Good

Charles

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Carrington

Stayed 1 night in Feb 2025

10/10 Excellent

Wendel

Stayed 1 night in Mar 2025

10/10 Excellent

Jaren

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

jesus

Stayed 2 nights in Feb 2025

8/10 Good

Tazo

Stayed 1 night in Feb 2025

6/10 Okay

Jayson

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was nice. Area is as expected
Stayed 3 nights in Feb 2025

2/10 Terrible

Franky

Liked: Room comfort
Disliked: Staff & service

That’s A First!

I stayed at this CitizenM hotel for the weekend (Friday-Sunday) and had a major issue with my reservation. The hotel accidentally checked us out a whole day early, which led to a frustrating and inconvenient experience. When we returned to the hotel on Saturday night around 11 PM, our room key didn’t work—not just for our room but for the hotel entrance as well (since a key is required for late-night access). After finally being let inside, the staff informed us that a guest had given our room number when checking out early, so they assumed we had left. Instead of verifying with us, they removed our access. They did allow us back into the room to get our belongings but refused to issue a new key, which meant we had no real access to the room we had paid for. The lack of accountability and solution from the hotel was extremely disappointing. While the hotel itself is modern and stylish, the mishandling of our reservation and the inconvenience it caused left a bad impression. If you’re considering staying here, be aware that mistakes like this could completely derail your trip. Would not stay here again based on this experience.
Stayed 2 nights in Feb 2025

10/10 Excellent

Zenas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Parmeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025