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citizenM Los Angeles Downtown

4.0 star property

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Photo gallery for citizenM Los Angeles Downtown

Property amenity
Premium Room, 1 King Bed (View)
Front of property
Lobby
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
361 South Spring Street, Los Angeles, CA, 90013
  • Place, Grand Central Market
    ‪3 min walk‬
  • Place, Pershing Square
    ‪5 min walk‬
  • Place, Walt Disney Concert Hall
    ‪10 min walk‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

9.6 out of 10
Exceptional
(21 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Los Angeles Downtown

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
CitizenM Los Angeles Downtown offers 315 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Los Angeles hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of citizenM Los Angeles Downtown's great location. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Grand Central Market. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 5 meeting rooms
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the comfy beds and cleanliness
  • 11 minutes by foot from Walt Disney Concert Hall and a 2-minute drive from Crypto.com Arena
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 5 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly citizenM Los Angeles Downtown.

This 4-star Los Angeles hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM - Onsite restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 39
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.50 per person
  • Late check-out fee: USD 39 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

citizenM Los Angeles Downtown Hotel
citizenM Los Angeles Downtown Los Angeles
citizenM Los Angeles Downtown Hotel Los Angeles

citizenM Los Angeles Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3417 out of 4358 reviews
Rating 8 - Good. 618 out of 4358 reviews
Rating 6 - Okay. 156 out of 4358 reviews
Rating 4 - Poor. 74 out of 4358 reviews
Rating 2 - Terrible. 93 out of 4358 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Catherine Lani

Stayed 3 nights in Dec 2025

10/10 Excellent

Cochise, Tacoma

Stayed 5 nights in Dec 2025

4/10 Poor

Myungran

Staffs
Stayed 1 night in Dec 2025

10/10 Excellent

Pouyan

Stayed 2 nights in Dec 2025

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities
Really consistant hotel brand. Clean room, friendly staff, and easy to use amenities and lobby seating. Rooms are small, but beds are big. Better for a solo or couple.
Stayed 2 nights in Dec 2025

8/10 Good

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
24/7 restaurant was convenient. Clean rooms. iPad system was not functional. This is a huge drawback
Stayed 4 nights in Dec 2025

10/10 Excellent

Idman

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were really nice, and the atmosphere was welcoming and bright
Stayed 4 nights in Dec 2025

10/10 Excellent

Tessa

Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel downtown! Everything was super comfy and enough space for two people. The only problem we had was parking.
Stayed 3 nights in Dec 2025

6/10 Okay

Wynesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No parking associated with the hotel. We had to pay $38 per day for parking at a separate location. The rooms are extremely small. Identical to a room that you would get on a cruise boat but smaller. I would not book her again. You can find better.
Stayed 5 nights in Dec 2025

8/10 Good

Peter

Stayed 1 night in Dec 2025

10/10 Excellent

gary

Stayed 1 night in Dec 2025

10/10 Excellent

Madhuri

Stayed 2 nights in Dec 2025

2/10 Terrible

Linlin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel experience of my life. Avoid at all costs. If you’re planning a trip to LA, do NOT stay at this hotel. I’ve stayed here twice, and the second stay was somehow even worse than the first. Problem 1: Zero respect for guests. On both visits, housekeeping knocked nonstop early in the morning despite a clear Do Not Disturb sign. We had gone to bed late and were trying to rest. I even shouted for them to stop, but they ignored us and kept knocking. Guest privacy clearly means nothing here. Problem 2: Nonexistent housekeeping. We asked a cleaner to clean our room and she confirmed it. When we returned at 3 AM, nothing had been done—no cleaning, no clean towels. The front desk initially offered no solution. After insisting, we were moved to another room, but only after waiting, and the staff member who brought the key was rude and impatient. We were exhausted and treated like a burden. Problem 3: No help when things go wrong. At checkout, the elevator stopped working. Front desk staff offered no assistance or alternatives, just told us to carry extremely heavy luggage down the stairs. Ironically, the elevator started working again right after we reached the first floor. This hotel ruined our sleep, wasted our time, and treated us like an inconvenience rather than paying guests. There are many hotels in LA—choose literally any other one.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tessa

Stayed 1 night in Dec 2025

10/10 Excellent

Manuel

Stayed 5 nights in Dec 2025

4/10 Poor

KENNETH, Kansas City

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No refrigerator no ice - or cups in room
Stayed 1 night in Dec 2025

10/10 Excellent

Mika

Stayed 1 night in Dec 2025

10/10 Excellent

Austin

Stayed 5 nights in Dec 2025

10/10 Excellent

sayumporn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean & cozy room
Stayed 2 nights in Dec 2025

10/10 Excellent

Richard

Stayed 1 night in Dec 2025

8/10 Good

Shai

Liked: Cleanliness, staff & service
Everything was fine
Stayed 1 night in Dec 2025

10/10 Excellent

Don

Liked: Amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities
This hotel really surprised me. My room was exceptionally clean---spotless and so well laid out. The function of the room is amazing for a small room. The custom light features and tv and thermostat controls from the in room iPad was surprising and fun to use. The location worked perfectly for me because I was there to see a couple of performances at the Ahmason Theater and it's a 10 minute walk away. Grand Central Market is one street over. I thought for the price I paid it was extraordinary. I will look for more Citizen M properties when I travel. Staff was so friendly.
Stayed 2 nights in Dec 2025

10/10 Excellent

MaLachi'e

Stayed 2 nights in Dec 2025

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