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"First let me say the staff at the Westin were very nice. Be aware this hotel is at the top of a hill. We found it hard to find the main entrace when we arrived. We weren't the only guests who had this problem. We were on the 69th floor. Our room was very noisy. The elevator could be heard every time it ran. Sounded like a subway train. There was a weird woo noise that went on and off every 15 seconds or so the whole time we were in the room. The next day we asked for a different room. We were moved to the 27th floor. No more woo sound, quieter elevator. The bathroom was somewhat dirty. There were some hairs stuck to the walls and on the floor, and spots of something splattered on a wall. Other than that the room was clean and comfortable. The hair and splatter were still there after housekeeping cleaned the room for us one morning. The gym is very nice. The pool it's self was nice. We went in the evening. There were several large cockroaches wondering around the pool area. Some of the large tiles around the pool were loose. There was a bottle of Southern Comfort lying abandoned in the shadows along the wall. Something is going on with the elevator doors rubbing against the elevators. The decals on them are being scratched off. Sadly the potted trees framing the stairs outside are dying due to lack of watering. I wouldn't go back to the Westin because of all this considering what they charge. I also wouldn't recommend staying there."

"The room was dirty. There was hair in the shower and a lot of discoloration on the floor. The description says a shower/bath combo but it is just a shower. The bed is HORRIBLE. It is probably as comfortable as a sidewalk to sleep on. The air conditioning in the room didn’t work well so it was always hot in the room. The toilets are LOUD, you will hear all those around you being flushed. Parking is either valet or self parking in a sketchy garage, both are expensive. Overall I don’t recommend this room at all. The only this it has going for it would be the location. Personally I will never stay at the Hyatt again. Trust me when I say keep looking and avoid this property."

"The staff was very friendly and the hotel was very clean"