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4 Jan 2020 by ALICE
Cher client, Merci d'avoir pris le temps de partager votre expérience parmi nous. Nous sommes désolés d’apprendre que vous n’ayez pas apprécié votre séjour comme nous l’aurions souhaité... Il est important pour nous de recevoir les impressions de tous nos clients, afin de faire évoluer notre offre et notre qualité de service au quotidien. Bien cordialement, La réception
22 Dec 2019 by Tristan - Front Desk member.
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. We understand the situation you experienced in our hotel. We can give you few informations that could help you in the future: - We cannot organize special planning if you don't specify in your reservation such event, or if you don't contact the hotel beforehand. We're glad and happy to help every customer in any way physically possible for us. - About the taxi matter, it does not concern the hotel. In this kind of situation, the best way to prevent a problem is to anticipate and book a taxi the day before your departure. You can do it at the reception or use any VTC application working in France. - Due to social movement and strikes, it is possible the taxi has been bothered by the traffic. Also, since we're in Paris suburbs, taxis and such transportations cover a large area. 15 minutes is the common time for the taxi to arrive at our hotel if it is not booked before. The receptionist could not help more in this particular situation, since all he can do is to call a taxi for you and keep you updated if the taxi driver gives him enough informations. We would like to remind you taxis are not part in the hotel. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, the reception.
10 Jan 2018 by Camille
Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Marne-la-Vallée Noisy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relations
26 Oct 2019 by Tristan
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. About the absence of a german-speaker at the reception, we will do our best to improve our services in the future. We thank you for sharing your feedback. Looking forward to welcoming you again. Best regards, Tristan, receptionist at Novotel.
29 Sep 2019 by Iryna
Dear customer, We are delighted to hear that you had a pleasant stay with us, highlighting the excellent service delivered by our teams and the comfort of our hotel. We thank you for sharing your very positive feedback and we are glad that you recommend the hotel. Looking forward to welcoming you again Best regards, the reception
29 Sep 2019 by Iryna
Dear Customer, Thank you for taking the time to share your experience with us. We are sorry to hear that you did not enjoy your stay as we would have liked ... It is important for us to receive the impressions of all our customers, in order to evolve our offer and quality of service on a daily basis. Nevertheless, we hope that we will have the chance to welcome you again. Best regards, the reception
Novotel Marne-La-Vallée Noisy-Le-Grand offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A business centre and 12 meeting rooms are available. Event space at this hotel measures 215 square feet (20 square metres) and includes a conference centre. A library, a terrace, and a vending machine are also featured at the family-friendly Novotel Marne-La-Vallée Noisy-Le-Grand. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Noisy-le-Grand hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Novotel Marne-La-Vallée Noisy-Le-Grand offers 144 air-conditioned accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 9:30 AM.
Gourmet Bar – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
COURTEPAILLE – This steakhouse specialises in French cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Children aged under 12 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, Eurocard, debit cards and cash. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
