Skip to main content
Beginning of main content
4.1 out of 5

"Rooms lovely. Food average, should be better at a five star hotel. Popular with older English and German guests. Staff mixed, some friendly and some r ... " More

By George Lee on Thu 28 Mar 2013

Enter dates to see availability

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Botanico & The Oriental Spa Garden. During your stay, you're just a quick walk from Orotava Valley. Features include free WiFi in public areas, free valet parking and a free area shuttle. This 5-star hotel has 252 rooms over 5 floors. Enjoy your stay with amenities like free WiFi and a balcony in each room.

  • Air-conditioned rooms with balconies, 24-hour room service and Smart TVs
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Spanish cuisine while dining at The Slim
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Indulge with aromatherapy, facials or hydrotherapy at The Oriental Spa Garden
  • Services include babysitting, supervised activities for kids and dry cleaning/laundry
  • On-site recreation includes tennis courts, a health club and a steam room
  • Guests have great things to say about the breakfast and the helpful staff
  • 14 minutes by foot from San Telmo Promenade and a 3-minute drive from Lago Martianez Swimming Pools
  • Free local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Deluxe Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ambassador Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (4 adults)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Senator Suite, Teide view

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Senator Suite, Ocean view

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Room (pet friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Botanico & The Oriental Spa Garden ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Botanico & The Oriental Spa Garden

Everyone (3) Couples (5)
3 out of 5

Popular with older German and English guests

Rooms lovely. Food average, should be better at a five star hotel. Popular with older English and German guests. Staff mixed, some friendly and some rude. Grounds excellent. Location is a little way from town centre which has some nice restaurants. There is a wonderful coffee shop across the road. No tea making facilities in room.

Posted by on 28 Mar 2013

Was this review helpful to you?
5 out of 5

A taste of paradise

I especially enjoyed discovering the grotto with the heated jacuzzi off to one side of the pool - I don't think most people realise it's there! The service is first class but be warned! You'll spend more than you intended on the extras (though you won't regret it). Loved the links to Loroparque and Siam Park; must see/do attractions

Posted by on 4 Dec 2012

Was this review helpful to you?
4 out of 5

Posted by on 12 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

13 Jan 2019 by Hotel Botanico

Dear guest, thank you for your feedback and support. We hope to have the pleasure of welcoming you again soon. Best regards, Silvia Falcao Manager's Assistant

5 out of 5
Großzügig und sehr hochwertig eingerichtetes Hotel mit einem sehr schönen, großen Palmengarten und mehreren Schwimmbädern. Freundliches Personal, grandioses Frühstück und gerade in der Weihnachtszeit alles sehr schön dekoriert. Das Hotel strahlt Wärme, Großzügigkeit und Luxus aus.

Posted by on 6 Jan 2019

Was this review helpful to you?
Comment from Hotel Management

9 Jan 2019 by Hotel Botanico

Sehr geehrte(r) Gast, herzlichen Dank für Ihrer Besuch und für Ihre unterstützenden und wertvollen Kommentare. Es freut uns sehr zu hören, dass alles zu Ihrer Zufriedenheit war und dass Sie sich bei uns wohlfühlten. Ihr Wohlbefinden ist unsere maximale Priorität. Wir hoffen, Sie auch zu einem späteren Zeitpunkt erneut begrüßen zu dürfen und stehen Ihnen in der Zwischenzeit, zur vollsten Verfügung. Mit besten Grüßen Silvia Falcao Direktionsassistentin

3 out of 5

Ylimainostettu hotelli

Pros: Hyvästä ja kalliista ruoasta,huonepalvelusta ja parvekenäköalasta Teidelle.Hintatasoon olemme tottuneet asuessamme 5-tähden hotelleissa.
Cons: Pudottakaa tähdet luokkaan 3-4
Location: Pölyisiä katuja
Hotelli ei kuulu 5-tähden luokkaan.Kun näin huoneeni kokolattiamaton ja siinä olevat läikät kävin kysymässä allergiavapaata huonetta,joita hotellissa ei ollut.Kysyin sviittejä,mutta niissäkin oli kokolattiamatot ja vaihtohinta posketon.Tarjosivat koirasiivessä olevaa huonetta aikoana parkettilattiahuoneena lisähintaan 96€/vrk,jolloin naureskellen kusyin sopiiko koirahuone allergikolle.Huone oli 1-kerroksensiivessä,joka oli pyhitetty koiranomistajille.Sisareni oli miehensä ja koiransa kanssa samaan aikaan kanssamme asuen k.o siivessä.sinne ei aurinko paistanut koko päivänä parvekkeelle ja maisema oli todella huono.Koiraa ei saanut taluttaa hotellin alueella,k.o käytävää lukuunottamatta.Koiran ulkoiluttminen piti tehdä hotellialueen ulkopuolella.Koiran oleskelusta maksettiin kovahko hinta eika edes pissapaikkaa ollut olemassa.Kaikenkaikkiaan pohjanoteeraus hotellin osalla kauttanne varaamieni hotellien tasossa.3200€ hintaan pitäisi saada tasoa eikä pelkkää sontaa,kuten porukalla totesimme

Posted by , from Helsinki on 21 Dec 2017

Was this review helpful to you?
Comment from Hotel Management

27 Dec 2017 by Hotel Botanico

Dear Mr. Tapu, first of all, I would like to apologize for not being able to reply in Finnish, but I am certain that English will not be a problem for you. We appreciate all the comments that our guests kindly decide to share with us, as they are extremely valuable and helpful for future improvements. I must however point out that the parkett rooms are not only for guests travelling with their four legged friends, but also perfectly suitable for guests suffering from allergy. The rooms are deeply cleaned and desinfected after each departure and I can assure you that the presence of animals is therefore not noticed at all. The supplement is 15€ per day, not 96€, and includes a full kit (bowl & bed for the pet) and other amenities. The supplement of 50€ is chaged only once at the end of the stay and corresponds to the desinfection service. We regret that both our hotel and the destination have not been to your liking and have not met your expectations, but as you may reed on other reviews on this and on many other review sites, our hotel proudly worths its' category and offers an exceptional service within perfectly well maintained facilities. We remain at your entire disposal for any further comments you might wish to share. Yours sincerely, Gustavo Escobar Hotel Director

4 out of 5

Super schönes Hotel mit tollem Personal

Pros: Der Wellnessbereich und die Spa-behandlungen waren super.
Location: Das Hotel liegt im Norden was uns persönlich sehr gut gefallen hat. Im Gegensatz zum Süden sind nicht massenhaft Hotelkomplexe aneinander gereiht.
... allerdings teilweise etwas in die Jahre gekommen (auf hohem Niveau geklagt). Das Frühstücksbuffet war sehr abwechslungsreich.

Posted by on 28 Nov 2016

Was this review helpful to you?
Comment from Hotel Management

30 Nov 2016 by Hotel Botánico

Sehr geehrte(r) Gast, vielen Dank für Ihr hilfreiches Feedback. Wir freuen uns sehr zu wissen, dass Sie sich generell bei uns wohl gefühlt haben und dass Sie, trotz dem Stil des Hauses, Ihren Urlaub sehr genossen haben. Wir würden uns sehr darüber freuen Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor

5 out of 5

Sehr freundliches und zuvorkommendes Personal,

Pros: Schöne und ruhige Lage, umfangreiches Angebot innerhalb des Hotels
Cons: An der Nordseite ist der Strassenlärm bei geöffnetem Fenster ziemlich störend
Location: Ein botanischer Garten befindet sich in unmittelbarer Nähe.

Posted by on 30 Oct 2016

Was this review helpful to you?
Comment from Hotel Management

1 Nov 2016 by Hotel Botánico

Sehr geehrter Gast, wir bedanken uns ganz herzlich bei Ihnen für Ihren kürzlichen Besuch sowie für Ihre hilfreichen Kommentare. Es freut uns sehr zu wissen, dass außer dem Strassenlärm, alles zu Ihrer Zufriedenheit war. Wir würden und sehr freuen Sie erneut für einen zukünftigen Besuch begrüßen zu dürfen und verbleiben, mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor

3 out of 5

Schönes Hotel

Negativ: Bei der Ankuft mussten wir erstmal 45 Minuten warten bis wir aufs Zimmer konnten. (Nach dem check in Termin). Am ersten Abend haben wir Essen aufs Zimmer bestellt. Beide Essen, einmal Fisch und einmal Kalb mit Parmesan, entsprachen nicht unseren Anforderungen vorallem bei 45€. Wir beiden haben das essen als eher schlecht empfunden und nicht aufgegessen. An einem Abend war der Besucherparkplatz voll und wir gaben den Schlüssel beim Hotelpersonal ab die sich freundlicherweise ums parkieren kümmerten. Am nächsten Morgen konnten weder wir noch das Hotelpersonal unser Fahrzeug finden. Erst nach ca. 15 Minuten Wartezeit fanden sie es jedoch trotzdem. Was mich am meisten gestört hat, ist der Dresscode welcher in der Hotelbeschreibung nicht vor kommt. Ein muss nach dem Frühstück für Männer sind lange Hosen und Hemden und am Abend ist sogar ein Jacket erwünscht. Positiv: Die Hotelanlage ist sehr schön. Vorallem der Spa hat es mir angetan. Überall sind kleine und grosse Teiche mit Koi Fischen darin. Das Personal ist Professionel und freundlich. Das Frühstückbuffet ist ausgewogen und lecker. Vazit: Zukünftig werde ich wohl dieses Hotel nicht mehr besuchen, da ich für die Hotelrichtlinien zu casual bin. Für ältere Personen die sich in den Ferien gerne chic kleiden möcht kann ich es empfehlen.

Posted by , from Zürich on 18 Oct 2016

Was this review helpful to you?
Comment from Hotel Management

24 Oct 2016 by Hotel Botánico

Sehr geehrter Herr Don, wir möchten uns für Ihre ausführliche Bewertung bedanken und bedauern es, dass unser Dresscode, der deutlich in unserem Hotelführer angegeben ist, Ihren Vorstellungen nicht entsprach. Des weiteren möchten wir uns auch für die Wartezeit bei Ihrer Ankunft und für die Störungen wegen des Autoschlüssels entschuldigen, sowie für die Unannehmlichkeiten in Bezug auf die Speisen von unserem Zimmerservice. Wir würden uns trotzdem freuen, Sie zu einem späteren Zeitpunkt begrüßen zu dürfen, um Ihnen einen angenehmeren Urlaub bieten zu können. Mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor

5 out of 5

Superbe hôtel

Cet hôtel est d'excelente qualité autant pour son service, son accueil que son élégance. Tout était parfait.

Posted by on 18 Feb 2013

Was this review helpful to you?

About the Hotel Botanico & The Oriental Spa Garden

Location Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife 38400

Renovations + Closures

This property is closed from 16 March 2020 to 23 August 2021 (dates subject to change).

Property Features

Hotel Botanico & The Oriental Spa Garden offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. A business centre and a limo/town car service are available. Event space at this hotel measures 16162 square feet (1502 square metres). A kids' pool, a sauna, and a rooftop terrace are also featured at the luxury Hotel Botanico & The Oriental Spa Garden. A free area shuttle within 2 km is available. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Puerto de la Cruz hotel.

  • 1 building
  • 252 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 16162 sq ft of conference space
  • 1502 sq. m of conference space
  • Bar by the pool
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Limited onsite parking

Transport

  • Airport: Santa Cruz de Tenerife (TFN-Tenerife North) (25.5 km / 15.8 mi)
  • Property shuttles: Free area shuttle within 2 km; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Botanico & The Oriental Spa Garden offers 252 forms of accommodation with minibars and a safe. Rooms open to balconies. 49-inch Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and free toiletries. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Combined shower/bath
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception daily.

The Slim – This restaurant specialises in Spanish cuisine and only serves dinner.

El Oriental – This restaurant specialises in Asian cuisine and only serves dinner. Open selected days.

Il Pappagallo – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

La Palmera Real – This restaurant specialises in international cuisine and serves breakfast, lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Bar Hall – This lobby lounge overlooks the garden. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

The Oriental Spa Garden has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 15 per pet, per day, plus a deposit of EUR 50 per stay
  • Only dogs are allowed
  • Weight limit: 18 lbs
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online Penalty Collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: EUR 50 per stay
  • Pet fee: EUR 15 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Botanico Puerto de la Cruz
  • Hotel Botanico Puerto de la Cruz
  • Hotel Botanico Tenerife
  • Botanico
  • Hotel Botanico And The Oriental Spa Garden
  • Botanico & The Oriental Spa
  • Hotel Botanico The Oriental Spa Garden
  • Hotel Botanico & The Oriental Spa Garden Hotel
  • Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
  • Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green/Sustainable Property
This property participates in Biosphere, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

The property is a member of the Leading Hotels of the World.

url importing http://www.ebookers.ie/Puerto-de-la-Cruz-Hotels-Hotel-Botanico-&-The-Oriental-Spa-Garden.h438332-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Puerto-de-la-Cruz-Hotels-Hotel-Botanico-&-The-Oriental-Spa-Garden.h438332-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.ie/Puerto-de-la-Cruz-Hotels-Hotel-Botanico-&-The-Oriental-Spa-Garden.h438332-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.