8 Mar 2024 by Hotel Botánico & The Oriental Spa Garden
Amazing feedback, looking forward to your next visit
27 Feb 2024 by Hotel Botánico & The Oriental Spa Garden
Lieber Urs,vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt bei uns. Es freut uns sehr zu hören, dass Sie eine tolle Zeit in unserem Haus verbracht haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr Team vom Hotel Botánico
13 Jan 2019 by Hotel Botanico
Dear guest, thank you for your feedback and support. We hope to have the pleasure of welcoming you again soon. Best regards, Silvia Falcao Manager's Assistant
9 Jan 2019 by Hotel Botanico
Sehr geehrte(r) Gast, herzlichen Dank für Ihrer Besuch und für Ihre unterstützenden und wertvollen Kommentare. Es freut uns sehr zu hören, dass alles zu Ihrer Zufriedenheit war und dass Sie sich bei uns wohlfühlten. Ihr Wohlbefinden ist unsere maximale Priorität. Wir hoffen, Sie auch zu einem späteren Zeitpunkt erneut begrüßen zu dürfen und stehen Ihnen in der Zwischenzeit, zur vollsten Verfügung. Mit besten Grüßen Silvia Falcao Direktionsassistentin
27 Dec 2017 by Hotel Botanico
Dear Mr. Tapu, first of all, I would like to apologize for not being able to reply in Finnish, but I am certain that English will not be a problem for you. We appreciate all the comments that our guests kindly decide to share with us, as they are extremely valuable and helpful for future improvements. I must however point out that the parkett rooms are not only for guests travelling with their four legged friends, but also perfectly suitable for guests suffering from allergy. The rooms are deeply cleaned and desinfected after each departure and I can assure you that the presence of animals is therefore not noticed at all. The supplement is 15€ per day, not 96€, and includes a full kit (bowl & bed for the pet) and other amenities. The supplement of 50€ is chaged only once at the end of the stay and corresponds to the desinfection service. We regret that both our hotel and the destination have not been to your liking and have not met your expectations, but as you may reed on other reviews on this and on many other review sites, our hotel proudly worths its' category and offers an exceptional service within perfectly well maintained facilities. We remain at your entire disposal for any further comments you might wish to share. Yours sincerely, Gustavo Escobar Hotel Director
30 Nov 2016 by Hotel Botánico
Sehr geehrte(r) Gast, vielen Dank für Ihr hilfreiches Feedback. Wir freuen uns sehr zu wissen, dass Sie sich generell bei uns wohl gefühlt haben und dass Sie, trotz dem Stil des Hauses, Ihren Urlaub sehr genossen haben. Wir würden uns sehr darüber freuen Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor
1 Nov 2016 by Hotel Botánico
Sehr geehrter Gast, wir bedanken uns ganz herzlich bei Ihnen für Ihren kürzlichen Besuch sowie für Ihre hilfreichen Kommentare. Es freut uns sehr zu wissen, dass außer dem Strassenlärm, alles zu Ihrer Zufriedenheit war. Wir würden und sehr freuen Sie erneut für einen zukünftigen Besuch begrüßen zu dürfen und verbleiben, mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor
24 Oct 2016 by Hotel Botánico
Sehr geehrter Herr Don, wir möchten uns für Ihre ausführliche Bewertung bedanken und bedauern es, dass unser Dresscode, der deutlich in unserem Hotelführer angegeben ist, Ihren Vorstellungen nicht entsprach. Des weiteren möchten wir uns auch für die Wartezeit bei Ihrer Ankunft und für die Störungen wegen des Autoschlüssels entschuldigen, sowie für die Unannehmlichkeiten in Bezug auf die Speisen von unserem Zimmerservice. Wir würden uns trotzdem freuen, Sie zu einem späteren Zeitpunkt begrüßen zu dürfen, um Ihnen einen angenehmeren Urlaub bieten zu können. Mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor
Hotel Botanico & The Oriental Spa Garden offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 16162 square feet (1502 square metres) and includes conference space. A kids' pool, a sauna, and a rooftop terrace are also featured at the luxury Hotel Botanico & The Oriental Spa Garden. A free area shuttle within 2 km is available. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Puerto de la Cruz hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking , Parking (limited spaces)
Hotel Botanico & The Oriental Spa Garden offers 241 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets. 55-inch Smart televisions come with satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The hotel hosts a free manager's reception daily.
Hotel Botanico & The Oriental Spa Garden has 4 restaurants serving breakfast, lunch and dinner.
The Oriental – This restaurant specialises in Asian cuisine. Open selected days.
Il Pappagallo – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
La Palmera Real – This restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Bar Hall – This lobby lounge overlooks the garden. Open daily.
24-hour room service is available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The Oriental Spa Garden has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Hotel Botanico & The Oriental Spa Garden offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.
The property is a member of the Leading Hotels of the World.