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4.3 out of 5

"Spa services were simply excellent " More

By a verified traveller on Fri 01 Mar 2024

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Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
€315* Per night/room 7 Apr - 8 Apr

Ambassador Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (4 adults)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Senator Suite, Teide view

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Senator Suite, Ocean view

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Deluxe Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hotel Botanico & The Oriental Spa Garden. During your stay, you're just a quick walk from Botanical Gardens. Features include free WiFi in public areas, free valet parking and a free area shuttle. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • Free valet parking and self-parking
  • The 4 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools or soak in the spa tub
  • Indulge with massages, hydrotherapy or body wraps at The Oriental Spa Garden
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes tennis courts, a gym and a steam room
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Botanical Gardens and 14 minutes on foot from San Telmo Promenade
  • Free local-area shuttle service
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Hotel Botanico & The Oriental Spa Garden ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Botanico & The Oriental Spa Garden

Everyone (4) Couples (6)
5 out of 5
Spa services were simply excellent

Posted by on 1 Mar 2024

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Comment from Hotel Management

8 Mar 2024 by Hotel Botánico & The Oriental Spa Garden

Amazing feedback, looking forward to your next visit

3 out of 5

Popular with older German and English guests

Rooms lovely. Food average, should be better at a five star hotel. Popular with older English and German guests. Staff mixed, some friendly and some rude. Grounds excellent. Location is a little way from town centre which has some nice restaurants. There is a wonderful coffee shop across the road. No tea making facilities in room.

Posted by on 28 Mar 2013

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5 out of 5

A taste of paradise

I especially enjoyed discovering the grotto with the heated jacuzzi off to one side of the pool - I don't think most people realise it's there! The service is first class but be warned! You'll spend more than you intended on the extras (though you won't regret it). Loved the links to Loroparque and Siam Park; must see/do attractions

Posted by on 4 Dec 2012

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5 out of 5
Es war eintollervAufenthalt.

Posted by , from Forch on 21 Feb 2024

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Comment from Hotel Management

27 Feb 2024 by Hotel Botánico & The Oriental Spa Garden

Lieber Urs,vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt bei uns. Es freut uns sehr zu hören, dass Sie eine tolle Zeit in unserem Haus verbracht haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ihr Team vom Hotel Botánico

4 out of 5

Posted by on 12 Jan 2019

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Comment from Hotel Management

13 Jan 2019 by Hotel Botanico

Dear guest, thank you for your feedback and support. We hope to have the pleasure of welcoming you again soon. Best regards, Silvia Falcao Manager's Assistant

5 out of 5
Großzügig und sehr hochwertig eingerichtetes Hotel mit einem sehr schönen, großen Palmengarten und mehreren Schwimmbädern. Freundliches Personal, grandioses Frühstück und gerade in der Weihnachtszeit alles sehr schön dekoriert. Das Hotel strahlt Wärme, Großzügigkeit und Luxus aus.

Posted by on 6 Jan 2019

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Comment from Hotel Management

9 Jan 2019 by Hotel Botanico

Sehr geehrte(r) Gast, herzlichen Dank für Ihrer Besuch und für Ihre unterstützenden und wertvollen Kommentare. Es freut uns sehr zu hören, dass alles zu Ihrer Zufriedenheit war und dass Sie sich bei uns wohlfühlten. Ihr Wohlbefinden ist unsere maximale Priorität. Wir hoffen, Sie auch zu einem späteren Zeitpunkt erneut begrüßen zu dürfen und stehen Ihnen in der Zwischenzeit, zur vollsten Verfügung. Mit besten Grüßen Silvia Falcao Direktionsassistentin

3 out of 5

Ylimainostettu hotelli

Pros: Hyvästä ja kalliista ruoasta,huonepalvelusta ja parvekenäköalasta Teidelle.Hintatasoon olemme tottuneet asuessamme 5-tähden hotelleissa.
Cons: Pudottakaa tähdet luokkaan 3-4
Location: Pölyisiä katuja
Hotelli ei kuulu 5-tähden luokkaan.Kun näin huoneeni kokolattiamaton ja siinä olevat läikät kävin kysymässä allergiavapaata huonetta,joita hotellissa ei ollut.Kysyin sviittejä,mutta niissäkin oli kokolattiamatot ja vaihtohinta posketon.Tarjosivat koirasiivessä olevaa huonetta aikoana parkettilattiahuoneena lisähintaan 96€/vrk,jolloin naureskellen kusyin sopiiko koirahuone allergikolle.Huone oli 1-kerroksensiivessä,joka oli pyhitetty koiranomistajille.Sisareni oli miehensä ja koiransa kanssa samaan aikaan kanssamme asuen k.o siivessä.sinne ei aurinko paistanut koko päivänä parvekkeelle ja maisema oli todella huono.Koiraa ei saanut taluttaa hotellin alueella,k.o käytävää lukuunottamatta.Koiran ulkoiluttminen piti tehdä hotellialueen ulkopuolella.Koiran oleskelusta maksettiin kovahko hinta eika edes pissapaikkaa ollut olemassa.Kaikenkaikkiaan pohjanoteeraus hotellin osalla kauttanne varaamieni hotellien tasossa.3200€ hintaan pitäisi saada tasoa eikä pelkkää sontaa,kuten porukalla totesimme

Posted by , from Helsinki on 21 Dec 2017

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Comment from Hotel Management

27 Dec 2017 by Hotel Botanico

Dear Mr. Tapu, first of all, I would like to apologize for not being able to reply in Finnish, but I am certain that English will not be a problem for you. We appreciate all the comments that our guests kindly decide to share with us, as they are extremely valuable and helpful for future improvements. I must however point out that the parkett rooms are not only for guests travelling with their four legged friends, but also perfectly suitable for guests suffering from allergy. The rooms are deeply cleaned and desinfected after each departure and I can assure you that the presence of animals is therefore not noticed at all. The supplement is 15€ per day, not 96€, and includes a full kit (bowl & bed for the pet) and other amenities. The supplement of 50€ is chaged only once at the end of the stay and corresponds to the desinfection service. We regret that both our hotel and the destination have not been to your liking and have not met your expectations, but as you may reed on other reviews on this and on many other review sites, our hotel proudly worths its' category and offers an exceptional service within perfectly well maintained facilities. We remain at your entire disposal for any further comments you might wish to share. Yours sincerely, Gustavo Escobar Hotel Director

4 out of 5

Super schönes Hotel mit tollem Personal

Pros: Der Wellnessbereich und die Spa-behandlungen waren super.
Location: Das Hotel liegt im Norden was uns persönlich sehr gut gefallen hat. Im Gegensatz zum Süden sind nicht massenhaft Hotelkomplexe aneinander gereiht.
... allerdings teilweise etwas in die Jahre gekommen (auf hohem Niveau geklagt). Das Frühstücksbuffet war sehr abwechslungsreich.

Posted by on 28 Nov 2016

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Comment from Hotel Management

30 Nov 2016 by Hotel Botánico

Sehr geehrte(r) Gast, vielen Dank für Ihr hilfreiches Feedback. Wir freuen uns sehr zu wissen, dass Sie sich generell bei uns wohl gefühlt haben und dass Sie, trotz dem Stil des Hauses, Ihren Urlaub sehr genossen haben. Wir würden uns sehr darüber freuen Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor

5 out of 5

Sehr freundliches und zuvorkommendes Personal,

Pros: Schöne und ruhige Lage, umfangreiches Angebot innerhalb des Hotels
Cons: An der Nordseite ist der Strassenlärm bei geöffnetem Fenster ziemlich störend
Location: Ein botanischer Garten befindet sich in unmittelbarer Nähe.

Posted by on 30 Oct 2016

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Comment from Hotel Management

1 Nov 2016 by Hotel Botánico

Sehr geehrter Gast, wir bedanken uns ganz herzlich bei Ihnen für Ihren kürzlichen Besuch sowie für Ihre hilfreichen Kommentare. Es freut uns sehr zu wissen, dass außer dem Strassenlärm, alles zu Ihrer Zufriedenheit war. Wir würden und sehr freuen Sie erneut für einen zukünftigen Besuch begrüßen zu dürfen und verbleiben, mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor

3 out of 5

Schönes Hotel

Negativ: Bei der Ankuft mussten wir erstmal 45 Minuten warten bis wir aufs Zimmer konnten. (Nach dem check in Termin). Am ersten Abend haben wir Essen aufs Zimmer bestellt. Beide Essen, einmal Fisch und einmal Kalb mit Parmesan, entsprachen nicht unseren Anforderungen vorallem bei 45€. Wir beiden haben das essen als eher schlecht empfunden und nicht aufgegessen. An einem Abend war der Besucherparkplatz voll und wir gaben den Schlüssel beim Hotelpersonal ab die sich freundlicherweise ums parkieren kümmerten. Am nächsten Morgen konnten weder wir noch das Hotelpersonal unser Fahrzeug finden. Erst nach ca. 15 Minuten Wartezeit fanden sie es jedoch trotzdem. Was mich am meisten gestört hat, ist der Dresscode welcher in der Hotelbeschreibung nicht vor kommt. Ein muss nach dem Frühstück für Männer sind lange Hosen und Hemden und am Abend ist sogar ein Jacket erwünscht. Positiv: Die Hotelanlage ist sehr schön. Vorallem der Spa hat es mir angetan. Überall sind kleine und grosse Teiche mit Koi Fischen darin. Das Personal ist Professionel und freundlich. Das Frühstückbuffet ist ausgewogen und lecker. Vazit: Zukünftig werde ich wohl dieses Hotel nicht mehr besuchen, da ich für die Hotelrichtlinien zu casual bin. Für ältere Personen die sich in den Ferien gerne chic kleiden möcht kann ich es empfehlen.

Posted by , from Zürich on 18 Oct 2016

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Comment from Hotel Management

24 Oct 2016 by Hotel Botánico

Sehr geehrter Herr Don, wir möchten uns für Ihre ausführliche Bewertung bedanken und bedauern es, dass unser Dresscode, der deutlich in unserem Hotelführer angegeben ist, Ihren Vorstellungen nicht entsprach. Des weiteren möchten wir uns auch für die Wartezeit bei Ihrer Ankunft und für die Störungen wegen des Autoschlüssels entschuldigen, sowie für die Unannehmlichkeiten in Bezug auf die Speisen von unserem Zimmerservice. Wir würden uns trotzdem freuen, Sie zu einem späteren Zeitpunkt begrüßen zu dürfen, um Ihnen einen angenehmeren Urlaub bieten zu können. Mit freundlichen Grüßen, Gustavo Escobar Hoteldirektor

About the Hotel Botanico & The Oriental Spa Garden

Location Avenida Richard Yeoward, 1, Puerto de la Cruz, Tenerife 38400

Property Features

Hotel Botanico & The Oriental Spa Garden offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 16162 square feet (1502 square metres) and includes conference space. A kids' pool, a sauna, and a rooftop terrace are also featured at the luxury Hotel Botanico & The Oriental Spa Garden. A free area shuttle within 2 km is available. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Puerto de la Cruz hotel.

  • 1 building
  • 241 guestrooms or units
  • 5 levels
  • 4 dining venues
  • Conference rooms
  • 16162 sq ft of conference space
  • 1502 sq. m of conference space
  • Manager's reception (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Free area shuttle within 2 km; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Botanico & The Oriental Spa Garden offers 241 accommodations with minibars and espresso makers. Rooms open to balconies. Beds feature down duvets. 55-inch Smart televisions come with satellite channels and Netflix. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Netflix
  • Espresso maker
  • Coffee maker
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Climate control
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

The hotel hosts a free manager's reception daily.

Hotel Botanico & The Oriental Spa Garden has 4 restaurants serving breakfast, lunch and dinner.

The Oriental – This restaurant specialises in Asian cuisine. Open selected days.

Il Pappagallo – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open selected days.

La Palmera Real – This restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Bar Hall – This lobby lounge overlooks the garden. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Yoga classes/instruction on site

Spa Services

The Oriental Spa Garden has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Hotel Botanico & The Oriental Spa Garden offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 38 per pet, per day, plus a deposit of EUR 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Grey water recycling system
  • Annual carbon offsets
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Renewable energy source - solar
  • Individually-wrapped food options are not available
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 180
  • Christmas Eve (24 December) Gala Dinner per child: EUR 90 (from 14 to 18 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 165 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: EUR 50 per stay
  • Pet fee: EUR 38 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Botanico Puerto de la Cruz
  • Hotel Botanico Puerto de la Cruz
  • Hotel Botanico Tenerife
  • Botanico
  • Hotel Botanico And The Oriental Spa Garden
  • Botanico & The Oriental Spa
  • Hotel Botanico The Oriental Spa Garden
  • Hotel Botanico & The Oriental Spa Garden Hotel
  • Hotel Botanico & The Oriental Spa Garden Puerto de la Cruz
  • Hotel Botanico & The Oriental Spa Garden Hotel Puerto de la Cruz

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

The property is a member of the Leading Hotels of the World.

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.