See all properties

FERGUS Puerto de la Cruz

4.0 star property

Choose dates to view prices

Photo gallery for FERGUS Puerto de la Cruz

Rooftop terrace
Breakfast, lunch, dinner served; international cuisine, pool views
Reception
View from room
Rooftop terrace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400
  • Place, La Paz Lookout
    ‪3 min walk‬
  • Place, Taoro Park
    ‪12 min walk‬
  • Place, Plaza del Charco
    ‪14 min walk‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪61 min drive‬

Room options

View all photos for Superior Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room (1 adult)

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Water Bed and 2 Single Beds

View all photos for Superior Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults)

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room, Sea View (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (1 adult)

  • Ocean view
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (4 adults)

Down duvets, minibar, in-room safe, desk

Suite (4 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (3 adults)

  • Ocean view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 2 children)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 2 children)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Double Room (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (3 adults)

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults + 1 child)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Standard Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults)

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult)

  • 20 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults + 1 child)

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Double Room (1 adult + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 1 child)

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room (1 adult + 2 children)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 2 children)

  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Double Room, Mountain View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (2 adults)

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Mountain View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (3 adults)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Premium Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • Beach view
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (3 adults)

  • Beach view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Junior Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults)

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Junior Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults + 1 child)

  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Single Beds

View all photos for Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Suite (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 1 child)

  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Suite (3 adults)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (3 adults + 1 child)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Property grounds
Hotel Best Semiramis
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.1 out of 5, Very good, 728 reviews
The price is €158
includes taxes & fees
24 Feb - 25 Feb
Hotel Best Semiramis

About this property

FERGUS Puerto de la Cruz

Hotel with 2 outdoor pools, near Plaza del Charco
This hotel features 2 outdoor pools, a restaurant, and 2 bars/lounges. Free buffet breakfast, free WiFi in public areas, and a free shopping center shuttle are also provided. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, complimentary toiletries, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool.
During your stay at FERGUS Puerto de la Cruz, you're just a quick walk from Jardin Aquatico. Free breakfast, free WiFi in public areas, and a free shopping center shuttle are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy international cuisine at Restaurante Principal, a buffet restaurant with pool views
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from Jardin Aquatico and 3 minutes by foot from Martianez Shopping Centre
  • Free shopping center shuttle service
Some rates at FERGUS Puerto de la Cruz are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

FERGUS Puerto de la Cruz offers its guests 2 outdoor swimming pools and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

You'll find a business center on site. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly FERGUS Puerto de la Cruz. A complete renovation of FERGUS Puerto de la Cruz was completed in June 2023.

Smoking is allowed in designated areas at this 4-star Puerto de la Cruz hotel.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.
Restaurante Principal - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Entertainment

Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Principal

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Piano

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1973
  • Designated smoking areas
  • Renovated entire property - June 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July.

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

FERGUS Puerto de la Cruz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 40 out of 88 reviews
Rating 8 - Good. 30 out of 88 reviews
Rating 6 - Okay. 10 out of 88 reviews
Rating 4 - Poor. 4 out of 88 reviews
Rating 2 - Terrible. 4 out of 88 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gilda

Travelled with group
Liked: Cleanliness, staff & service, amenities
all was perfect
Stayed 1 night in Nov 2025

10/10 Excellent

Loreta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. I will recommend this hotel to my friends and family.
Stayed 3 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay. Upon check-in, we were met with the friendliest staff who took a genuine interest in our stay and our comfort. The grounds are beautiful, with two pool areas that featured gorgeous landscaping and views of Teide. The location was ideal, an easy walk down hill (steep coming back up) to the ocean-side restaurants and bars, and a quick walk north to the stunning botanic garden. There were four of us, so we stayed in the suite with two balconies (one with a view of the ocean) and a separate bedroom area. The bathroom could use an update but it was all clean and functional. We had a car and used the hotel parking, which was convenient, though a tight squeeze. With an all-inclusive option (we didn't take, our stay was short), it's easy to see why guests stay a week or longer.
Stayed 3 nights in Jan 2025

2/10 Terrible

Suzana

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Looks good on the outside

Stayed 1 night in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and quiet

Clean and most importantly quiet, far away from the drunken louts of Los Cristianos, we even slept well over New Year. Decent breakfast and lots of restaurants within a 10 minute walk. Staff excellent, pricey over New Year but fair. Decent pool, lots of parking nearby. Hilly area but within the resort suitable for anyone.
Stayed 4 nights in Dec 2024

10/10 Excellent

Agustin, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2024

8/10 Good

Andriejus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One day in Puerto

Had a lovely one night stay at The Fergus. Have absolutely no complaints, but have had better breakfasts. Beautiful view from our balcony
Stayed 1 night in Oct 2024

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023

6/10 Okay

Lynne

Liked: Cleanliness, staff & service

Not a 4 *

In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre donnant vu sur mer, bien entretenu. Un petit point négatif pour le parking qui est payant
Stayed 5 nights in Oct 2025

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo perfecto, la unica pega que le pondria son los horarios de la cena que acaba a las 21:30 y el bar de la piscina que alas 17:30 estaba cerrado
Stayed 1 night in Sep 2025

10/10 Excellent

Felipe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos Iván

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo hemos pasado genial y la habitación muy buena.
Stayed 2 nights in Jul 2025

4/10 Poor

Yasmina

Travelled with family
Disliked: Staff & service, room comfort
No tienen hamacas para los huéspedes del hotel . Reservan con toallas y tienes que esperar 40 minutos para poder quitarla o acceder a alguna , un desastre .
Stayed 1 night in May 2025

10/10 Excellent

ISABEL GONZALEZ

Liked: Staff & service
Stayed 1 night in May 2025

8/10 Good

LENTINI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes Hotel mit motiviertem Personal

Wir waren zunächst 4 Tage dort und haben dann, da es uns so gefiel nochmal verlängert. Zum Frühstück gab es alles, was man sich wünscht. Parkplätze sind oberhalb des Hotels am Straßenrand vorhanden. Wir haben immer einen gefunden. Runter in den Ort bzw ans Wasser ging es über einige Treppen, was wir nicht schlimm fanden, sind auch mehrfach am Wasser mit den Wellenreitern gewesen. Zum Hotel gehören zwei Pools, wobei am höher liegenden zu unserer Zeit nichts los war. Personal war immer freundlich und motiviert.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rien a dire, très bien

En couple plus un ado. Avec petit déjeuner . Très confortable, très bonne literie même pour le lit supplémentaire. Petit déjeuner très copieux et varié . Nous avons réussi sans problème tous les jours à nous garer gratuitement dans la rue en remontant de l’hôtel à moins de 300m Le parking de l’hôtel était complet . On y reviendra !
Stayed 6 nights in Feb 2025