Serenade Punta Cana Beach & Spa Resort - All Inclusive

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Where to?

Dates

August 2025

September 2025

Private beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Popular amenities

Pet-friendly

Explore the area

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

Cabeza de Toro Beach
‪12 min walk‬
Catalonia Caribe Golf Club
‪19 min walk‬
Bavaro Beach
‪21 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪20 min drive‬

Room options

Luxury Room, Pool Access

Very good

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Very good

78 sq m
Ocean view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Excellent

50 sq m
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Very good

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Good

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Good

50 sq m
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

Wonderful

50 sq m
Sleeps 4
2 Double Beds

Luxury Room, Garden View

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Pool Access

Exceptional

50 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Excellent

50 sq m
Sleeps 2
2 Double Beds

Luxury Room, Garden View

Very good

50 sq m
Sleeps 3
2 Double Beds

Luxury Suite

Exceptional

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Wonderful

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Excellent

50 sq m
Sleeps 1
2 Double Beds

Superior Room, Jetted Tub, Sea View

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Excellent

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Wonderful

98 sq m
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Exceptional

91 sq m
Sea view
Sleeps 4
2 King Beds

Luxury Suite

Excellent

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Exceptional

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Exceptional

98 sq m
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Excellent

91 sq m
Sea view
Sleeps 2
2 King Beds

Luxury Suite

Good

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Very good

91 sq m
Sea view
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

91 sq m
Sea view
Sleeps 1
2 King Beds

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

On private beach
Pool
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

17 Aug - 18 Aug

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

for 1 room

includes taxes & fees

17 Aug - 18 Aug

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cabeza de Toro Beach. Features include free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free self parking
Drinking and dining options include a restaurant, 2 swim-up bars, and 2 poolside bars
Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
Indulge with facials, body treatments, or aromatherapy at the spa
Services include a lifeguard on site, dry cleaning/laundry, and tour or ticket assistance
Onsite recreation includes a private beach, a gym, and volleyball
Guests really like the accommodations for the cleanliness, overall comfort, and spaciousness
Just a 4-minute drive from Cabeza de Toro Beach and 11 minutes from Downtown Punta Cana
Dogs welcome for a fee

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Buffet Principal - Onsite buffet restaurant.

Restaurante SteakHouse - Onsite diner. Open daily.

Restaurante Italiano - Onsite theme restaurant. Open daily.

Restaurante Japones - Onsite theme restaurant. Open daily.

Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
A bar/lounge
A restaurant
Couples/private dining

Restaurants on site

Buffet Principal
Restaurante Italiano
Restaurante Japones
Restaurante Mediterraneo
Restaurante SteakHouse

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free water park
Full-service spa
Games
Gym
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Free cot
Free water park access
Laundry facilities
Lifeguards on site
Playground
Waterslide

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Facials
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

3 floors
8 buildings
Banquet hall
Built in 2020
Communal living room
Designated smoking areas
Lifeguards
Reception hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

65-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: DOP 6000 per pet, per night
Only dogs are allowed
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 6:30 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Vitaliy

Travelled with family

5 May 2025

Liked: Amenities

It was OK not much to do for someone who wasn't drinking

Stayed 7 nights in Apr 2025

6/10 Okay

Rachel

Travelled with family

5 May 2025

Liked: Cleanliness

The staff kept the property incredibly clean and were helpful when tipped. For a newly renovated property, there were some older finishes, but again, the property is one of the cleanest I have ever been. As a side note, we stayed in one of the swim up pool suites. There is stagnant water surrounding the pool, and the mosquitos were vicious when we sat on the lanai. I went to the shop to get bug spray because it was so bad, and they charged me $30, which is extraordinary even for a resort shop.

Stayed 4 nights in Apr 2025

10/10 Excellent

karolina

5 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

6/10 Okay

Rhoda

Travelled with family, Travelled with group

5 May 2025

Disliked: Staff & service

It was our second time at this facility and it was not how it was last time. We only went back to this resort because of how the staff and room was the first time. This time around, we had a bartender that was at the swim up pool near the buffet and his attitude was horrible! He wouldnt even let us see his name tag. Also, when checking in, the person working the front desk also had an attitude and made us go back twice for our keys since we had two different rooms. Also, we noticed that a few of the Entertainment employees were no longer working there and they were the ones that made the experience a whole lot better! Francisc was the main one who made the dancing so much fun and included the kids. It was a shame that he was no longer working there. Thank God for Minerba Cabrera and Keila Medina for including my kids in the activities and always having a smile on their faces! Also, Jose that works in the buffet and restaurants was also amazing with the service! For the room, it smelt like mold and looked very old compared to our room back in January. Next time, unfortunately, we will be trying another resort.

Stayed 5 nights in Apr 2025

6/10 Okay

Gino

Travelled with family and small children, Travelled with group

4 May 2025

Disliked: Staff & service, amenities, property conditions & facilities

Property is in need of a overhaul. It also needs to hire more staff extremely understaffed.

Stayed 5 nights in Apr 2025

2/10 Terrible

Amani

4 May 2025

Stayed 4 nights in Mar 2025

6/10 Okay

Mark

Travelled with partner

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is well manicure. Looks great

Stayed 9 nights in Apr 2025

6/10 Okay

misghana

Travelled with family

4 May 2025

Very mid, wouldn’t come back. The food is ok 6/10.

Stayed 5 nights in Apr 2025

10/10 Excellent

Shaquayla

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great experience !

Stayed 5 nights in Apr 2025

10/10 Excellent

Ernesto

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice resort, staff was very friendly The rooms were excellent Everythingwas okqy

Stayed 5 nights in Apr 2025

6/10 Okay

Andrea Elena

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

10/10 Excellent

Jessica

4 May 2025

Liked: Cleanliness

Stayed 5 nights in Apr 2025

2/10 Terrible

Dong Jin

Travelled with family, Travelled with family and small children, Travelled with group

4 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Disgusting Experience – Do Not Book Our stay at this resort was a complete disaster. The food was unsafe—flies everywhere, a cockroach near the donut station, and spoiled eggs at breakfast. Meats were overly salty, and the chicken often smelled bad. Worse, all the à la carte restaurants were “fully booked” for our entire stay, so we were stuck eating the same dirty buffet every night. Both of my children got food poisoning during the trip. The pool water was filthy, and shockingly, we even saw feces floating in it. No one cleaned it up properly or closed the area—absolutely unacceptable and dangerous. The staff were unfriendly, unhelpful, and most didn’t speak or understand English, making even basic requests frustrating. We were treated like an inconvenience rather than guests. This resort is a health hazard and not worth your time or money. We booked expecting a relaxing getaway, but it turned into a nightmare. Look elsewhere—you’ll thank yourself later.

Stayed 6 nights in Apr 2025

10/10 Excellent

Rebecca

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Apr 2025

10/10 Excellent

Zana

3 May 2025

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

4/10 Poor

Jaylah

Travelled with partner

3 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Resort was nice! Food was disgustingly disappointing there is no reason I should be hungry at an all inclusive! Flies in the buffet is insane!

Stayed 3 nights in Apr 2025

2/10 Terrible

Honghee

3 May 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely the Worst Resort Experience – Do Not Stay Here I stayed at Serenade Punta Cana Beach & Spa Resort from April 28 to May 2, and I can honestly say this was the worst resort experience I’ve ever had. I’ve been to many resorts around the world, but this one was beyond disappointing on every level. 1. Arrival and Reception We arrived around 7 PM, and from the moment we stepped in, the staff at the reception were cold and unwelcoming. When I politely asked if it was possible to have a room close to my parents, the front desk staff responded in the rudest, most disrespectful way I’ve ever experienced. Their attitude was shocking, and it felt like we were bothering them just by being there. 2. Food, Drinks & Restaurants • Buffet Staff: The majority of the buffet staff were incredibly unprofessional and blatantly rude. Asking for a fork or spoon felt like a crime — they would ignore us at least two or three times before reluctantly bringing anything. • Food Quality: The buffet food was absolutely disgusting. The freshness was questionable, flies were constantly landing on the food, and on one morning, some of the items were clearly spoiled. I even saw a cockroach crawling among the donuts and bread — I can only imagine how filthy the kitchen must be if this is what’s visible to guests. • Drinks: Weak, badly made, and tasted awful. • Restaurant Reservations: Making a reservation was nearly impossible. Even though we tried daily, we were constantly told everything was

Stayed 5 nights in Apr 2025

6/10 Okay

Lori

Travelled with family

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is very near the ocean you can walk from the swimming pool right out to the ocean. The elevators often did not work. when we left our third level room, the handle broke on our suitcase, and when we pointed out the situation to the staff, their response is, we should’ve told them about the elevator sooner. When in fact, the elevator was reported the night before. The check in procedure seemed fine until we realized that we did not get any information, as to the number for the front desk, room service, or Internet. We were not told that we could go to the adult side of the resort for coffee or other amenities, or what time restaurants opened how to make reservations, where the Spa was or how to make reservations for a massage. the staff at the resort could only speak broken English, and that was everyone! It was extremely difficult to communicate. The staff also did not seem pleasant. They did not smile. It was hard to get reservations for the specialty restaurants as nearly all the times were booked. You should make them as soon as you arrive on the property. The swim up bars and all the bars in general were fantastic. If the server could understand what you were asking for the drinks were delicious. The evening theater started at 9:30, which we felt would be better if it would start at 8 o’clock. The view of the ocean was fabulous. The sand on the beach was wonderful, and you could walk for a half a mile and only still be up to your knees and water.

Stayed 6 nights in Apr 2025

6/10 Okay

Haydee T De la Cruz

Travelled with partner, Travelled with group

2 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel en general es muy lindo, el staff en los bares y restaurants y otras areas muy atentos - excellent! Muy Buena musica y la comida buena... Ahora bien, areas a mejorar definitivamente front desk... Llegamos y tuvimos q esperar una hora additional luego de la hora establecida del check in, solo me dieron las tarjetas de toalla y cuarto y YA ... No informacion, no guia, NO NADA... Tuvimos que preguntar por todo ya q NADIE en el front desk nos oriento. No se nos indico absolutamente nada sobre los agentes de Expedia en el hotel... Ni de excursions, ni de como hacer reservation de restaurantes ... NADA. Tuvimos la oportunidad de cenar en algunos restaurant pq nuestros amigos pudieron hacer reservation la cual no fue por la app ... La application del hotel no tenia cupo para ningun restaurant aunque los mismo estaban a medio cupo de Gente. Otra cosa, si deseas usar una silla en la piscina Pon tu toalla desde la media Noche ... Eramos un grupo de 10 y jamas pudimos usar ni una silla... Mismo issue con las sillas de playa. Btw, el hotel es un exito para familias con niños sobretodo menos de 10 años. Y por ultimo... La diferencia en trato con los premium vs los non-premium customer es tan fuerte que no dan ganas de volver... El hotel, la playa y staff en algunas areas es un 10 pero los detalles malos nos dañaron una semana se vacaciones. Mejor organizacion y servicio desde q se entra al hotel les va ayudar a seguir creciendo.

Stayed 6 nights in Apr 2025

10/10 Excellent

eliezer

Business traveller

2 May 2025

Liked: Cleanliness, staff & service, amenities

2nd time there and as the 1st time, i enjoyed my stay there. 100% Recommended.

Stayed 1 night in Apr 2025

8/10 Good

Cesar, Edmonton

2 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

8/10 Good

Emma

2 May 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

alyssa

2 May 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

had an amazing experience aside from two workers Wanda & Andres very rude workers aside from that the property was nice very clean and good vibes

Stayed 6 nights in Apr 2025

10/10 Excellent

Thomas Joseph

Travelled with partner

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place!

Stayed 7 nights in Feb 2025

10/10 Excellent

Roderick Sterling

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had preferred status and it was amazing to have a private pool and area, but with access to the entire facility. What a great vacation !

Stayed 7 nights in Apr 2025

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Superior Room, Jetted Tub, Sea View

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Luxury Suite

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Superior Room, Jetted Tub, Sea View

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Luxury Suite

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Superior Room, Jetted Tub, Sea View

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Luxury Suite

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Superior Room, Jetted Tub, Sea View

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Superior Room, Jetted Tub, Sea View

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About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa