Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property

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Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Premium Suite | View from room
Private beach, white sand, sun-loungers, beach umbrellas
Lobby
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Bar

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Place, Catalonia Caribe Golf Club
    ‪19 min walk‬
  • Place, Bavaro Beach
    ‪21 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

Luxury Room, Garden View

8.6 out of 10
Excellent
(152 reviews)
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(394 reviews)
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(53 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(70 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(43 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(217 reviews)
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(31 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(57 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

10.0 out of 10
Exceptional
(5 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 49 sq m
  • Sleeps 1

Double Room Luxury with Garden View

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 49 sq m
  • Sleeps 4

Room Luxury

  • 49 sq m
  • Sleeps 1

Double Room Luxury With private pool

  • 49 sq m
  • Sleeps 2

Triple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 49 sq m
  • Sleeps 4

Triple Room Luxury

  • 49 sq m
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 49 sq m
  • Sleeps 4

Triple Suite Master with Pool View

  • 98 sq m
  • Sleeps 3

Double Suite Master with Pool View

  • 98 sq m
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 98 sq m
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 98 sq m
  • Sleeps 5

Luxury Suite

9.4 out of 10
Exceptional
(50 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(11 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.4 out of 10
Good
(13 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • 78 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite Luxury

  • 98 sq m
  • Sleeps 6

Similar properties

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Beachfront property with 3 outdoor pools and a full-service spa
Spend the day catching some rays at Serenade Punta Cana Beach & Spa Resort - All Inclusive's private white sand beach, relaxing by one of the property's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Serenade Punta Cana Beach & Spa Resort - All Inclusive's great beach location gets high marks from our customers. During your stay, you'll be within walking distance of Cabeza de Toro Beach. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Drinking and dining options include a restaurant, 2 swim-up bars, and 2 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with hydrotherapy, aromatherapy, or body treatments at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a private beach, a gym, and volleyball
  • Guests really like the accommodations for the cleanliness, overall comfort, and spaciousness
  • Just a 4-minute drive from Cabeza de Toro Beach and 11 minutes from Downtown Punta Cana
  • Dogs welcome for a fee
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2985 out of 6501 reviews
Rating 8 - Good. 1511 out of 6501 reviews
Rating 6 - Okay. 1055 out of 6501 reviews
Rating 4 - Poor. 479 out of 6501 reviews
Rating 2 - Terrible. 471 out of 6501 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Stayed 4 nights in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ecelente hotel para la familiia buena animacion , atencion y limpieza . La comida muy variada y la japonesa la mejor
Stayed 4 nights in Aug 2025

6/10 Okay

Mylitza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
FUN AT THE POOL AND BAR. STAFF OF RECEPTION AND RESTAURANTS SHOULD BE MORE FRIENDLY AND COURTEOUS.
Stayed 3 nights in Jul 2025

8/10 Good

Juan

Liked: Staff & service
This property was nice however the smell from the beach was really foul. I wanted to enjoy the beach and we couldn’t do that because of the smell. Staff was really friendly some of the kids pools could have used a little maintenance there chips and chunks missing on the floor of the pool the restaurants were nice and food and drinks were okay
Stayed 6 nights in Jul 2025

4/10 Poor

Pedro

Stayed 4 nights in Aug 2025

10/10 Excellent

Sindia

Stayed 4 nights in Jul 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family's (2 adults, 3 kids) and total group's (4 adults, 6 kids) was very positive at Serenade Punta Cana Beach & Spa Resort. The property was in great shape where it mattered to us, but it could use a little maintenance (i.e. entertainment room screen, some buildings needed a little love, missing tiles at the swim up bar). None of the needed maintenance was a turn off for our experience; the pools were in great shape and clean, the beaches were clean and accommodations (i.e. chairs, "umbrellas", common spaces like bars, lobby, room furnishings, and restaurants) were all as expected or better. The time of year we went (late July early August) there was a lot of seaweed in the ocean but that was expected (just info not a mark against Serenade). There was still a sandbar that was free of seaweed to play in the ocean and the crews worked around the clock to clean up the seaweed that washed up on the beach. Seaweed did not bother us but it was present. The staff was great and responded extremely well to tipping. Leaving a couple bucks for the minifridge stocker and house keeping went a long way. The bar and restaurant staff were attentive too; tipping went a long way here also (although it was not required to get decent service). The resort was very kid friendly and the pre-teens in our group loved getting mocktails and the freedom of grabbing a bite to eat at the beach food stand. We ate at the hibachi restaurant and the steak house twice; both were amazing.
Stayed 7 nights in Jul 2025

4/10 Poor

Lizzel

Hotel needs attention. No ac in the buffet and restaurants. Dirty dishes, lack of food variety. Worst towels I have seen in a hotel. Lack of personal. Some workers were nice and others even don’t say hello. Bad experience overall.
Stayed 7 nights in Jul 2025

4/10 Poor

Carlos

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The food needs improvement, and the staff service was not the best.
Stayed 4 nights in Aug 2025

8/10 Good

Lorena Orozco

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place, the beds were very comfortable and clean, the staff was amazing and very polite and helpful.. the only thing is the restaurants with no AC they told us that it damaged a month ago and eating without AC is the more uncomfortable thing. We as costumers we are paying for a good and comfortable place. And poor staff from the restaurants having to work with all that heat.
Stayed 4 nights in Jul 2025

6/10 Okay

Trinity

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The smell was unique. It was smelly around the property and we didn’t spend any time at the beach because of it. They ran out of towels. The service was pretty bad, slow and with attitude. Drinks are most def watered down. They never refilled the room with enough bottled water, we had to ration. The shower was see through so if you’re not with a partner, that’s not great. Stuff in our room was broken like door handles. AC didn’t work anywhere but the club and the rooms. Etc etc etc. It was fine because we made the most of it! But I wouldn’t stay here again.
Stayed 5 nights in Aug 2025

4/10 Poor

Daylin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hay mucho mal olor, moscas, es algo insoportable por todo el hotel. No tienen aire acondicionado en ningún lugar, por suerte en la habitación funcionaba perfecto, es horrible el calor en restaurants, teatro, lobby, discoteca. Algunos trabajadores fueron super amables pero otros muy desagradables, te miraban mal, no saludaban, hacían q no te veían para no atenderte. Las toallas era duras, no olian a limpio. La instalación en general está muy descuidada y deteriorada. La pasamos bien gracias a muy pocas personas q allí trabajan y a q invitamos a familia de Cuba, pero es un hotel q jamás repetiría, lo lamento por aquellos q hacen las cosas como se debe pero sinceramente no lo recomiendo ni repito.
Stayed 7 nights in Jul 2025

4/10 Poor

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Es una pena que siendo un hotel relativamente nuevo tenga algunas de sus áreas en mal estado. No puedo generalizar a todo el personal porque algunos cumplen con sus obligaciones pero otros no demuestran mucho interés e incluso en ocasiones lo demuestran con mala expresión principalmente en el área del buffet, por otra parte las toallas están empercudidas principalmente la de las habitaciones el agua de beber del restaurante principalmente el buffet era caliente y no tenían hielo para ofrecer y además que los aires acondicionados no estaban funcionando y había un calor extremo, si tengo que aclarar que estuve en la habitación 3203 y la houskeeping que me asignaron era muy detallista y todos los días organizaba muy bien mi habitación y me dejaba una decoración con toallas y flores en mi cama, muchas gracias por su atención y servicio
Stayed 7 nights in Jul 2025

6/10 Okay

Ivan R

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property is nice! Needs more maitenance! All adults resort is a lot better!
Stayed 7 nights in Jul 2025

6/10 Okay

Gladys I Aponte

Stayed 5 nights in Jul 2025

10/10 Excellent

Skye Lydia

Stayed 5 nights in Jul 2025

10/10 Excellent

Keith

Stayed 5 nights in Jul 2025

6/10 Okay

Alex

Liked: Cleanliness
Disliked: Staff & service
Though I enjoyed my stay because I was with friends and loved ones, I have to say the overall experience was disappointing. The dining options were extremely limited — unless you were willing to tip (or bribe) your way to better service or food. You weren’t even allowed to take food out of the restaurant unless you wrapped it up in a napkin, which felt pretty ridiculous. The staff was generally unaccommodating and uninterested in helping unless there was money involved. I usually tip toward the end of our pool time, but here, it felt like they only paid attention if you were already flashing cash. As for the activities… or really, the lack of them — it was the same repetitive stuff every single day. The “foam party” they hyped up was thrown together and just sad. Overall, it felt like things were done halfway, and the energy from the staff just wasn’t there. Wouldn’t return — there are better places out there for the same price or less.
Stayed 4 nights in Jul 2025

4/10 Poor

Yaneisy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El hotel no está de acuerdo con las fotos del internet. Los cuartos tienen problemas de mantenimiento, los restaurantes no hay aire acondicionado y el calor es terrible en la espera de la comida y la espera para es de más de 1 hora en todos los restaurantes a la carta. Si hay muchas actividades pero las condiciones del hotel necesita atención. Hasta cucarachas vi en el restaurante mexicano cerca a la playa
Stayed 7 nights in Jul 2025

6/10 Okay

Cristian A

Liked: Property conditions & facilities
Not many food options, the restaurants had limited reservations
Stayed 7 nights in Jul 2025

10/10 Excellent

Suramy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very beautiful, clean, quiet, and has a good atmosphere. The only thing is that the restaurants are a disaster with the food. They even charge you extra for some things (if there is one, because sometimes there isn't). The only place you have a lot of variety and the staff are very attentive is at the buffet. You have to work hard to make a reservation for a restaurant, but everything else is spectacular. I liked it, but for my next trip, I'll choose another one.
Stayed 6 nights in Jul 2025

10/10 Excellent

Saturnino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpfully.
Stayed 5 nights in Jul 2025

2/10 Terrible

Luis Angel Rodriguez

Disliked: Cleanliness, staff & service
You sale this as an adult all inclusive with option for family side. I thought, according to your advertisement that we would be an adult side. Surprise to me as we arrive that it was the family side and if i wanted to be moved it would be $250 per person per night. They actually offered us a tour of the adult side and i found that offensive since i already got scammed and now the hotel wants to scam me also? Then the "all inclusive" resort wasn't all inclusive. Free wifi only works in the lobby. Me and my wife had a room with 2 beds. I aske the man at the counter why would i want 2 beds. This experience was horrible and a waste of money! It was 10 of us and the experience was the same. And quite a few people had the same experience after purchasing through this site. This was horrible and will never do business with this companies again and will never recommend it.
Stayed 4 nights in Jul 2025

4/10 Poor

Skylar

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Food was not good at all, and the beach was filled with seaweed which caused an awful odor. Couldn’t really enjoy the beach because there was so much seaweed. Not enough activities to enjoy.
Stayed 8 nights in Jul 2025

6/10 Okay

Gehan H

Liked: Cleanliness, amenities
The rooms size are very good, the housekeeping are good. I gave this resort 3 stars because There is no AC across the resort, the only AC is in the rooms or in the gym. The open buffet has very limited glass cups , you have to wait lining up till the staff takes the dirty cups , clean it then bring it back to the juice station to drink any juice . The Staff at the a La cart restaurants are not friendly and the quality of food is not good.
Stayed 4 nights in Aug 2025