19 Dec 2019 by Guest relations
Dear guest, thank you for taking the time to review your recent stay at our hotel. We appreciate your feedback and will take the necessary steps to improve our service. The cleanliness of the hotel room is something we are very keen on and we don't take this lightly. Also the pizza service we provide is normally a good service with great taste. Definitely, things went totally wrong this time. Please accept our sincere apologies, we will investigate this issue and evaluate with the departments involved. We hope we can convince you of our good services next time and we hope we may welcome you again as our guest in the near future. Kind regards, team Holiday Inn Leiden.
Holiday Inn Leiden offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 29063 square feet (2700 square metres) and includes conference centres. A terrace, a free kid's club, and tour or ticket assistance are also featured at the family-friendly Holiday Inn Leiden. A free area shuttle within 0.00 km is available. Parking is available for a fee. This 4-star Leiden hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge)
Holiday Inn Leiden offers 200 forms of air-conditioned accommodation with a safe and a hairdryer. Beds feature down comforters. 32-inch Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Leiden hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Holiday Inn Leiden has 2 restaurants on site.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Way of Clean (IHG) guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.Contactless check-in and contactless check-out are available.Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitisation practices of Way of Clean (IHG) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.