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Casa Narau

2.0 star property

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Photo gallery for Casa Narau

Standard Room | Bathroom
Superior Room | Bathroom
Reception
Front of property
Superior Room | Bathroom

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
C. 39 Santa Ana, Valladolid, YUC, 97782
  • Place, Cenote Zaci
    ‪3 min walk‬
  • Place, Cathedral of San Gervasio
    ‪9 min walk‬
  • Place, Calzada de los Frailes
    ‪14 min walk‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room

Classic Room

Classic Room

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Traditional Room, City View

Traditional Room, City View

Traditional Room, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Casa Narau

This hotel features a 24-hour front desk, free self parking, and free WiFi in public areas.
Casa Narau offers 6 accommodations. 43-inch Smart televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Housekeeping is provided daily.
During your stay at Casa Narau, you're just a quick walk from Cenote Zaci. Features include free WiFi in public areas and free self parking.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Within a 15-minute walk of Cenote Zaci and Casa de los Venados
WiFi is free in public spaces. Self parking is free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 3 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Guests arriving after 7:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Casa Narau Hotel
Casa Narau Valladolid
Casa Narau Hotel Valladolid

Casa Narau Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 13 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 1 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ulises

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean room.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean rooms. friendly staff. Perfect location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful service. So friendly leading up to the arrival. The room is massive with two balcony’s. Plenty of parking out front. Modern and lovely, will certainly stay again when we come back.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an attractive property unfortunately a lot of road noise, the shower did not drain and the window shades did not properly close. Tha staff were helpful. On site boutique with quality items and a coffee shop.
Stayed 1 night in Sep 2025
Verified

4/10 Poor

John

Disliked: Amenities
We booked Casa Narau based on its 9.8 rating on Hotels.com. This review reflects the overall stay experience, not just cleanliness or individual amenities. The most significant issue was noise. Traffic, trucks, taxis, and music were clearly audible late at night and again in the morning. The level of outside noise made consistent, restful sleep impossible. The second major issue was the absence of coffee. There was no coffee in the room, no coffee in the lobby, and none available for purchase. Having to get dressed to go out and get a cup of coffee is unacceptable. The room itself was modern, clean, and spacious, and the bed was comfortable. However, several maintenance and execution details were lacking. The rainforest shower head was clogged and sprayed water inconsistently. Shower dispensers were unlabeled and only one was filled. The soap dispenser at the sink was broken and dropped down when used. At check-in, guests are provided with a detailed list of rules, including a 50% charge if not present at the front desk at 11:00 a.m., with room entry by 1:00 p.m., which set a very poor first impression. Based on these factors, the experience did not align with a near-perfect rating.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Maira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su estacionamiento esta limitado a 3 espacios, en nuestra habitación encontramos una cucaracha que se paseo en nuestra maleta, el personal fue muy amable, no se cuenta con secadora, plancha y burro.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Irai

Liked: Cleanliness, staff & service, amenities
Habitación super confortable, muy amplia y moderna, muy bien ubicado
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Azucena

Liked: Cleanliness, staff & service, amenities
El dueño muy amable Habitación limpia y muy amplia
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria José

Liked: Cleanliness, property conditions & facilities
La habitación impecable, super limpia y espaciosa, el personal muy amable. Tiene una cafetería donde todo es muy rico
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente lugar
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Unterkunft, zentral gelegen, mega modern und sehr große Zimmer
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Andrés

Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Samuel

Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Josue

Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Irai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025