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2.9 out of 5
See all 10 ebookers Reviews

"Excellent stay friendly helpful staff lovely surroundings great breakfast hotel just needs a slight refresh " More

By a verified traveller on Wed 01 Sep 2021

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Classic Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€65* Per night/room 26 May - 27 May

Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Mercure Warwickshire Walton Hall Hotel & Spa ratings based on 10 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Mercure Warwickshire Walton Hall Hotel & Spa

Everyone (4) Couples (4) Family (2) Other (1)
2 out of 5
I liked the grounds and approach to the hotel. Room was small, although bed was clean, questionable quality of mattress, perhaps well used, very springy. The fire door beside room 300 looks like it has water damage, needs replacing and laundry crates outside the life is not appealing. A lot of work to be done to bring this hotel up to scratch, folks, you need to something about the window frames in the main hotel, do you not see this every day on arrival? What is this worry about thee fire alarm, please get it sorted.

Posted by on 29 Apr 2023

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Comment from Hotel Management

14 Jun 2023 by GM

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

1 out of 5
There is a graveyard on site! The room my wife and I was put in was right next to a chapel and worse a graveyard!! Headstones and everything. This should be on the property description and the staff should notify guest that they are staying next to a graveyard! We could not stay there and the staff were unable to refund us, had to stay at another hotel very far away!

Posted by on 25 Mar 2023

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Comment from Hotel Management

4 Apr 2023 by Jonny Gunn

Dear Tristram,Thank you for taking the time to provide us with your feedback, I am sorry to read you did not enjoy your visit due to our small chapel we have onsite. We are sorry this had a negative impact on your stay and you chose not to stay with us. Kind regards Jonny Gunn

5 out of 5
Excellent stay friendly helpful staff lovely surroundings great breakfast hotel just needs a slight refresh

Posted by on 1 Sep 2021

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3 out of 5
Pleasant location, very handing for visits to Warwick, Stratford and Leamington Spa. Hotel grounds provided picturesque space for walking. Hotel restaurant service very poor due to priority being given to large group bookings rather than single families. No air conditioning or fans in rooms so difficult to regulate temperature, so very warm at night for sleeping.

Posted by , from Lincolnshire on 23 Aug 2018

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4 out of 5
Nice hotel with some interesting facilities available, set on a large 'country estate' unfortunately it was not situated close enough to Stratford-upon-Avon for our needs. We commuted to Stratford daily ie we only the used the room in the evening and the restaurant facilities in the mornings for breakfast during our 2night stay - the breakfast buffet was excellent!

Posted by , from Chelmsford on 15 Aug 2018

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5 out of 5

Great stay!

Great apartment, very clean and well furnished. Perfect for a family of 5. Breakfast very well presented. Food delicious great variety - even pancakes on Shrove Tuesday! Plates cleared away immediately. Staff friendly and helpful. I can honestly say that the people leaving bad reviews must have been staying somewhere else! We saw nothing that would prompt us to say anything negative. Highly recommend!

Posted by on 15 Feb 2018

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1 out of 5

Disappointment Mercure Warwicksire Walton Hotel

We booked a hotel room for 2 nights (2.9 to 4.9) for £300 and expected a room in the hotel, which was on the pictures in the building on the pictures. What we got was a room which was sold for £190 at that weekend. Although the hotel staff recognized that we paid too much, they were not willing to give us an adequate room. Additionally the breakfast staff was grossly understaffed as tables were not cleared, we had to wait a long time for coffee and food was lying on the floor unrecognized Bits of the bathtub were falling appart This hotel stay was by no means value for money, just a disappointment.

Posted by on 12 Sep 2016

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2 out of 5

family wedding trip.

Rooms were ready on arrival.told reception that one room would not be needed till second day at noon.Next day when we went to collect the key for this room although we had paid for it in advance,we were told it was not ready because it had been resold to someone else after midnight because it had been put as a no show.After a full argument with reception i asked to see the manager and a room was eventually provided this was not helpful for the wedding of my son. My room which was an accessible room had no handrails in the bathroom and the emergency pull chords had been tied up so if anything had gone wrong we could not summon help.I told reception but nothing was done to rectify this and it was still the same the second night. You asked for a wi fi rating I cannot rate something I dont use.

Posted by on 9 Oct 2015

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4 out of 5

Friendly and welcoming stay

The staff at the hotel could not be faulted. Breakfast replenishment was very slow but a nice touch at the pool area with tea and coffee availability. Hotel seems to cater more for older clientele. Overall a lovely stay.

Posted by on 10 Mar 2015

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2 out of 5

Too busy?

Arrived for just 1 night stay which happened to be on Valentine's day. Hotel was overbooked and our bed was broken in the room. Unable to be given a new room we helped with a bed swap. Housekeeping would have know from making up the bed that the base was shattered in two!!! Restuarant was full. Room service arrived without any covering over the food. Would have made a nice stop over for the future visiting our daughter at uni. Would not book again or recommend.

Posted by on 3 Mar 2015

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.