See all properties

Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

Choose dates to view prices

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property – evening/night
Breakfast area
Standard Room, 1 King Bed, Accessible, Non Smoking
Reception
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Housekeeping

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, Rush University Medical Center
    ‪5 min walk‬
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Similar properties

Lobby
Hyatt Place Chicago Medical/University District
  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.5 out of 5, Wonderful, 1,420 reviews
The price is €88
includes taxes & fees
28 Dec - 29 Dec
Hyatt Place Chicago Medical/University District

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, 9-minute walk to United Center
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Chicago West Loop, SureStay Collection by Best Western. During your stay, you're just a quick walk from United Center. Free WiFi in public areas, a 24-hour gym, and a 24-hour business center are available.
  • Free WiFi (speed: 50+ Mbps)
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Rush University Medical Center and United Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western.

Smoking is allowed in designated areas at this Chicago hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.
Property Registration Number 60612
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 501 out of 1046 reviews
Rating 8 - Good. 256 out of 1046 reviews
Rating 6 - Okay. 150 out of 1046 reviews
Rating 4 - Poor. 75 out of 1046 reviews
Rating 2 - Terrible. 64 out of 1046 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed for 2 nights. The lobby and the room were decorated with a really cute feel. The room itself had a weird smell and felt humid. Even with the air turned down. It did not work very well. The second day, we came out of our room about 3:30 after taking a rest. The hallway had the dirty sheets, towels, and comforters from those who had checked out against both sides of the walls and we could clearly tell they were dirty, one towel as we walked by, had dried blood on it and it was a gross sight and did not seem very sanitary to have dirty linens along both walls of the carpeted hallways. Parking was expensive and we had thought it would be part of our stay based upon other reviews we had read. Also, we thought breakfast was included, and no one told us about this or even where it was located. We could hear the people above us walking as well.
Stayed 2 nights in Sep 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to United Centre

Recent stay while attending concert at United Centre - which was a short walk away. Hotel was clean, tidy and quiet. Bed comfortable but small. Not related to the hotel, but would make other visitors aware that it felt a little uncomfortable walking in the neighbourhood at night, but felt okay during the day.
Stayed 1 night in Sep 2025

10/10 Excellent

ISAAC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for the Lady Gaga concert. This hotel not only made my trip better with their flexibility and kindness but they hosted a lively group of Little Monsters. Hands down recommend if you have a show at the Union center. Make friends, walk over, and enjoy a chill hotel.
Stayed 2 nights in Sep 2025

6/10 Okay

Adriana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for one night after a concert at the United Center. I booked the hotel far in advance as it was one that offered off-street parking. VERY LIMITED, I had to beg for a parking pass. Easy 4 block walk to the United Center. Not many dining options available. Room was very sloppy, headboard was torn from the bed, scuffs all over the walls and bed was very uncomfortable, plaster all over the floor. Staff was very friendly but limited information on the area.
Stayed 1 night in Sep 2025

10/10 Excellent

Sydney

Close to everything, and just what I needed!

Convenient, comfortable, and perfect for what I needed. I was staying for a single night to see a concert at the United Center. This hotel is perfectly located a very short walk away from the venue. I felt safe making this commute alone as a woman, as it was well lit, and the after concert crowds offered additional safety in numbers too. Ride share is also readily available. It is very easy to get to and from the airport using public transit, as there is a bus stop only yards from the front door. All you need do is take the orange line and #9 bus to get from midway to the hotel and I would recommend this as a cheaper alternative for those who don’t mind a little adventure. (It’ll cost about $5 each way). The rooms are compact, (I booked a full bed room) but for a solo traveler this is fine and I knew what I was getting. Everything was spotless and well maintained. The building was secure and well staffed at all times. And it was easy for me to order food via Grubhub/doordash, though I could have walked or bussed or ride shared to any assortment of lovely looking restaurants nearby. I enjoyed Spice Room Indian very much! I would eagerly stay again for all of the reasons mentioned though if I had my partner along I would book a larger room.
Stayed 1 night in Sep 2025

10/10 Excellent

Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff was very friendly and helpful. The room was small but clean. Call ahead for parking because apparently their parking lot fills up very quickly. We had to park in the garage next door due to them not having any parking spaces available.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

4/10 Poor

Leah

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Our wi-fi did not work and even though we mentioned several times it was not fixed nor were we offered any type of compensation since it was working everywhere else in the hotel. I would not have chosen this hotel if I knew there would be no wi-fi. Secondly, the hotel was listed as having parking available. There was none. We had to park in a garage and pay $40 for parking, trek our luggage theough the garage and down the street. A luggage trolley would have been helpful, too. We didn't even know that IF there had been available parking on site there was a charge for it, too. This isn't a hotel I will stay at again.
Stayed 1 night in Sep 2025

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chicago West Loop Best Western

Hotel and room were clean. Staff was helpful and friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Stayed 1 night in Sep 2025

10/10 Excellent

Rachel

Stayed 1 night in Aug 2025

10/10 Excellent

Philip S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people are very friendly and willing to assist with just about anything that comes up during the stay. They make up for some of the shortcomings of the physical building and the neighborhood. An extra special thank you to Mary!! I chose this hotel because of its proximity to the United Center. Parking is a major problem.
Stayed 2 nights in Sep 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Deb

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean & looked like it was painted not to long ago. We were told our room would be ready by 4 but wasn't ready until 5. Otherwise it was a good experience.
Stayed 1 night in Sep 2025

6/10 Okay

Chelsie

Liked: Cleanliness, staff & service, property conditions & facilities
The service was great! The room was very nice and clean. The bed and the pillows were not comfortable.
Stayed 2 nights in Sep 2025

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were in town for a concert at United Center. The hotel is OK, but their breakfast is possibly the worst we’ve ever seen. It is quite inadequate. Also, there is no hotel parking and the public parking garage next-door is locked down starting on Saturday at 3 PM and does not open up again until Monday morning at 5:30 AM
Stayed 2 nights in Sep 2025

8/10 Good

Tasha

Stayed 1 night in Aug 2025

4/10 Poor

Jane

Travelled with partner
Liked: Cleanliness, staff & service
We went to our room after finally finding a parking spot on the street, and another patron's belongings were in our room. They had given us a room that was already occupied. They got us another room saying it was a queen like we paid for, but it was clearly a full size bed.
Stayed 1 night in Sep 2025

10/10 Excellent

Abi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no issues with our stay at expect for lack of parking. Everything else was very nice!
Stayed 1 night in Sep 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Melissa

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We got into town early and arrived a little before check in time. I didn’t expect to check in right away but stopped at the desk to ask about parking. The lobby smelled terrible, like a port a potty. They said our room would be ready in a half an hour. We went back a half hour later and was told that rooms weren’t ready yet and it would be another 35 minutes. We waited almost an hour (& they started giving rooms to other people that were coming in before we pointed out that we had been waiting a long time, then they finally gave us our room.) The room was tiny but fine. We were late for our dinner reservation and frustrated by the whole experience. (And the front desk wasn’t at all apologetic for the delay, when we were going to miss our dinner reservation to them, they said “well, check in isn’t until 4.”…this was at 4:45.)
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Cory

Stayed 4 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Staff let us check in early.
Stayed 1 night in Sep 2025