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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property – evening/night
Lobby
Standard Room, 1 King Bed, Accessible, Non Smoking
Breakfast area
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • United Center
    ‪8 min walk‬
  • University of Illinois Chicago
    ‪10 min walk‬
  • Millennium Park
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

Similar properties

Lobby

Hyatt Place Chicago Medical/University District

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,325 reviews
The price is €229
includes taxes & fees
17 Oct - 18 Oct
Hyatt Place Chicago Medical/University District

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, a quick walk to United Center
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Chicago West Loop, SureStay Collection by Best Western. During your stay, you're just a quick walk from United Center. Free WiFi in public areas, a 24-hour gym, and a 24-hour business center are available.
  • Free WiFi (speed: 50+ Mbps)
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Rush University Medical Center and United Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western.

Smoking is allowed in designated areas at this Chicago hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.
Property Registration Number 60612
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Reviews

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 482 out of 1021 reviews
Rating 8 - Good. 256 out of 1021 reviews
Rating 6 - Okay. 148 out of 1021 reviews
Rating 4 - Poor. 74 out of 1021 reviews
Rating 2 - Terrible. 61 out of 1021 reviews

Reviews

10/10 Excellent

Amy

Stayed 1 night in Jun 2025

10/10 Excellent

Ukailya

Stayed 1 night in Jun 2025

10/10 Excellent

Nilay

Stayed 2 nights in Jun 2025

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness
Affordable prices. But the wifi did not work at all. Not recommended if you need to use wifi for work
Stayed 2 nights in Jun 2025

8/10 Good

monny

Liked: Cleanliness, staff & service, room comfort
My only complaint would be the shower. The shower head had very low water pressure
Stayed 1 night in Jun 2025

6/10 Okay

McKenna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I enjoyed the simple check-in and parking process and the hotel itself wasn’t overly busy or loud. I didn’t like that it felt that the floor wasn’t cleaned in our room. I got out of the shower and walked to the bed to get dressed and I had blue glitter all over my feet. I also went to make coffee and there was blue glitter on the stirrer packets and the coffee maker wasn’t clean either.
Stayed 1 night in Jun 2025

10/10 Excellent

Yaw

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Navid

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2025

10/10 Excellent

Wesley

Stayed 2 nights in Jun 2025

4/10 Poor

Nicholas

Stayed 9 nights in May 2025

6/10 Okay

Eric Schubert

Disliked: Amenities
The staff were very friendly and helped to resolve issues promptly.
Stayed 3 nights in Jun 2025

6/10 Okay

Allison

Neighborhood was quiet, but guests were not. Before I was headed out for the evening the staff member at the front desk was encouraging another guest to fully utilize his "up to 3 guests per room" allotment and have a a really good time for the night. Was awoken around 4am to other guests smoking weed in the hallway and banging on doors. I know there's only so much the hotel can control, so the room and facility itself was fine but I'll book elsewhere in the future.
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe

Stayed 4 nights in May 2025

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near united center
Stayed 2 nights in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
This was a very comfortable stay. It was very quiet, clean and the staff were very friendly. It felt very safe here as well with the security features.
Stayed 2 nights in May 2025

6/10 Okay

Chieh

Business traveller
Liked: Staff & service
Disliked: Room comfort
Great staff. The room was just okay
Stayed 4 nights in May 2025

4/10 Poor

sanford

Stayed 1 night in May 2025

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the rooms are perfect. They come with a full size refrigerator .The Front desk staff and manager are very nice, professional and accommodating. They have a nice private parking lot for $25 and you don't have to leave your car. You can come and go if you want. Love, the manager!
Stayed 1 night in May 2025

8/10 Good

Derrick

Good stay! No complaints!
Stayed 2 nights in May 2025

6/10 Okay

DAndre

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lack of pictures of this property is most likely due to the outdated appearance. I understand not every hotel will be a 5-star experience so I will not harp on the negatives. instead, I will say that the amazing staff working here deserves an updated Environment to work in.
Stayed 4 nights in May 2025

10/10 Excellent

Corey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very limited parking. Reservation started included but had to pay for the garage next door.
Stayed 1 night in Apr 2025

8/10 Good

Gilad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, a little noisy at night on thr first floor, and hotel needs to be a bit more clean. Bit great value for money.
Stayed 1 night in May 2025

8/10 Good

elisabeth

Stayed 1 night in May 2025

8/10 Good

Liam

Stayed 1 night in May 2025