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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property – evening/night
Breakfast area
Reception
Standard Room, 1 King Bed, Accessible, Non Smoking
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Place, United Center
    ‪8 min walk‬
  • Place, University of Illinois Chicago
    ‪10 min walk‬
  • Place, Millennium Park
    ‪5 min drive‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Microwave And Refrigerator

  • Sleeps 2

Queen Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-1 Double, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 2

Similar properties

Lobby
Hyatt Place Chicago Medical/University District
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.5 out of 5, Wonderful, 1,373 reviews
The price is €107
includes taxes & fees
16 Nov - 17 Nov
Hyatt Place Chicago Medical/University District

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness center, 9-minute walk to United Center
Along with a 24-hour fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. WiFi in public areas is free. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hotel Chicago West Loop, SureStay Collection by Best Western. During your stay, you're just a quick walk from United Center. Free WiFi in public areas, a 24-hour gym, and a 24-hour business center are available.
  • Free WiFi (speed: 50+ Mbps)
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Within a 10-minute walk of Rush University Medical Center and United Center
  • Pets welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western.

Smoking is allowed in designated areas at this Chicago hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Built in 2016
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Guests arriving after 2:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.
Property Registration Number 60612
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 492 out of 1026 reviews
Rating 8 - Good. 249 out of 1026 reviews
Rating 6 - Okay. 146 out of 1026 reviews
Rating 4 - Poor. 74 out of 1026 reviews
Rating 2 - Terrible. 65 out of 1026 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

robert

Travelled with group
I’d give this place 2.5 stars if I could but the biggest thing that brings it down is the lack of housekeeping. We stayed 1 week and only got housekeeping once on day 2. When asked for more towels or other stuff we were told no because the staff left and it would be “too hard” for them to find the stuff (towels). Front desk was ok and nice enough but some would be talking loudly on their personal phone while customers are around and didn’t seem that interested. There’s no water fountain if you plan on bringing a reusable water bottle. They do offer free water but it’s the mini ones and personally I felt judged grabbing more than one since they would stare you down. Didn’t try their breakfast but they have free coffee. In terms of the room, it was pretty decent compared to other reviews I’ve seen. Bathroom was clean but there were some mystery marks on the walls that could’ve been easily wiped down. WiFi is included but prepare for it to suck and either not work or be so slow that a simple website takes 5 minutes. We weren’t in the room that often since we came for lolla but it was still one of the more not so great hotels I’ve stayed at. If you can spend a little more money on a nicer hotel I’d definitely recommend it.
Stayed 7 nights in Jul 2025

6/10 Okay

JT

Business traveller
Disliked: Cleanliness
Truly just the definition of okay. The staff was friendly, but the facilities are just poor, dirty, and old. There were bugs in my room, trash in the shower train, and the baseboards were covered in dirt. So, I would only stay here if you need a cheap accomodation!
Stayed 2 nights in Jul 2025

6/10 Okay

sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was lied to about receiving my proper room later in the evening. They overbooked the queen beds and gave me a a full bed instead. That didn’t happen, then I was told I would receive a refund for one night. That didn’t happen either. I guess I didn’t really expect that much from the place anyway.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

William

Travelled with family
Disliked: Amenities
Nice staff, great location and good parking but no amenities.
Stayed 1 night in Aug 2025

6/10 Okay

Darilyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not provide much for comfort.
Stayed 2 nights in Aug 2025

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Steve

Liked: Cleanliness
Staff was courteous but they charged two days parking for a one night stay. Next time I'll use public parking.
Stayed 1 night in Jul 2025

8/10 Good

Genaro

Stayed 1 night in Jul 2025

10/10 Excellent

Lester

Stayed 2 nights in Jul 2025

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness
small rooms. Staff was unavailable when I got there and you can't get in without a keycard making it difficult to check in. Otherwise, staff was fine. Wifi was terrible.
Stayed 3 nights in Jul 2025

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone In room did not work, maid and cleaning staff did not show up until I personally asked a worker to please change my sheets and brin mg towels to which I then had to make my own bed and I stripped my own bed on more than one occasion. The front desk was found empty for long periods of time. Overall one of the worst hotel experiences I’ve had.
Stayed 14 nights in Jul 2025

8/10 Good

Henry

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Zach, Springfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are charming. Great for one or two people with a lot of storage you don't see in most hotels. The 24-hour coffee machine was also a boon!
Stayed 2 nights in Jul 2025

4/10 Poor

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had to switch rooms because our air conditioning was broken then in our new room our toilet got plugged and there’s no bar there’s no pool. There’s no workout room. There is very limited anything in this hotel and it’s old and the price is ridiculous for what you get Plus you could smell skunk weed through the walls. It was awful just awful. The only thing that made it OK was the staff. Steve was wonderful but I think they realized what a crappy place they worked for.
Stayed 2 nights in Jul 2025

10/10 Excellent

Yasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, parking was included and very convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Hillary

Stayed 2 nights in Jul 2025

6/10 Okay

Raquel

Liked: Cleanliness

Solo Trip

I loved that the room was ready hours before check-in time. I didn't love what they offered for "breakfast" just granola bars, fruit cups and oatmeal packets. That wasn't a breakfast. Also, my tv never worked during my stay.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service
Hotel needed some updating and rooms were small for the price but the staff was accommodating, answered my questions were consistent throughout my trip.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

ashlee

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Amber

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms are very small but have everything you could need, fridge, microwave, spacious shower. The room wasn’t particularly clean (floors, baseboards, surfaces) but the value for the money is good.
Stayed 1 night in Jul 2025

10/10 Excellent

Gabriele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a great boutique hotel, very clean, staff us amazing
Stayed 2 nights in Jul 2025

2/10 Terrible

Anne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Was told there was 24 hour parking next to hotel if their lot was full via text when I requested parking. Garage was closed & staff was not helpful about where we could then park. Room smelled musty and felt damp even with the air on. The damp feeling never went away. Bathroom door couldn’t close because it was so swelled. Bed springs groaned whenever you moved and you fell towards the middle of the bed and felt like you were scrambling out of it all night. Worst stay I’ve had in Chicago.
Stayed 1 night in Jul 2025