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Grand Mercure Dubai City

5.0 star property

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Photo gallery for Grand Mercure Dubai City

Reception
2 restaurants, breakfast, lunch, dinner served; Middle Eastern cuisine
Exterior
Exterior
Dubai Suite

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868
  • Place, Dubai Tennis Stadium
    ‪12 min walk‬
  • Place, City Centre Deira
    ‪12 min walk‬
  • Place, Deira Clocktower
    ‪2 min drive‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪12 min walk‬

Room options

View all photos for Grand Suite

Grand Suite

Grand Suite

  • City view
  • 101 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(40 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Minibar, in-room safe, desk, blackout curtains

Deluxe Room Twin

8.2 out of 10
Very good
(18 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Dubai Suite

Dubai Suite

Dubai Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grosvenor Suite

Grosvenor Suite

Grosvenor Suite

7.6 out of 10
Good
(5 reviews)
  • City view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Twin

Minibar, in-room safe, desk, blackout curtains

Premium Room, Twin

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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The price is €57
includes taxes & fees
25 Mar - 26 Mar
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About this property

Grand Mercure Dubai City

2 restaurants, 2 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Other amenities include 2 poolside bars, a fitness center, and 3 coffee shops/cafes. Housekeeping is available on request.
Grand Mercure Dubai City offers 361 air-conditioned accommodations with safes and complimentary bottled water. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
Our customers tell us they can't get enough of the helpful staff at Grand Mercure Dubai City. During your stay, you'll be within walking distance of City Centre Deira. Enjoy features like free WiFi in public areas, free valet parking, and a free manager's reception.
  • Free WiFi
  • Free valet parking
  • Enjoy a bite to eat at Walima, a buffet restaurant that serves Middle Eastern cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body treatments or facials at the spa
  • Services include a lifeguard on site, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and bike rentals
  • Just a 3-minute drive from City Centre Deira and a few minutes from Dubai Creek
Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. There are 2 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 poolside bars. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. Free valet parking is available.

This 5-star Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.
Walima - This buffet restaurant specializes in Middle Eastern cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Qova - Onsite café. Open daily.
Mizmah - This theme restaurant specializes in local cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Huzza - This bar specializes in international cuisine. Open daily.
D Sky line - This bar specializes in international cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 125 for adults and AED 125 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 coffee shops/cafes
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • D Sky line
  • Huzza
  • Mizmah
  • Qova
  • Walima

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Raised toilet seat
  • Sign language-capable staff
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 184.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 125 for adults and AED 125 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel
Grand Mercure Dubai City Dubai
Grand Mercure Dubai Airport Hotel
Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 541 out of 1000 reviews
Rating 8 - Good. 203 out of 1000 reviews
Rating 6 - Okay. 107 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 93 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Bawane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

2/10 Terrible

Csaba

Liked: Cleanliness, amenities
Disliked: Staff & service
Receptionist said hotel shuttle would take me to the airport … she forgot to say that shuttle wouldn’t go to terminal 2. Even though I had plenty of time to check in, by the time I got there by an additional uber trip, the flight was closed. This is not acceptable and she should not be working at a facility of this level.
Stayed 1 night in Dec 2025

8/10 Good

Chrysil

Stayed 2 nights in Dec 2025

2/10 Terrible

Salma

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike
Stayed 6 nights in Nov 2025

10/10 Excellent

Nayer

Stayed 1 night in Dec 2025

6/10 Okay

Shelini

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The cleanliness of the room was an issue. There was a significant amount of mold on many areas of the shower walls. The hair conditioner dispenser was empty. There were many small flies near to the toilet. The carpets in the room were stained and filthy.
Stayed 3 nights in Dec 2025

10/10 Excellent

Gemille K

Travelled with group
Liked: Cleanliness, staff & service, amenities
The shower had mold. I stayed for 5 days and the shower wasn’t cleaned. The shuttle service hours was not as advertised. No shuttle to Dubai Mall.
Stayed 4 nights in Dec 2025

2/10 Terrible

Yvette

Disliked: Cleanliness, property conditions & facilities
Bathroom had mold on the walls and bed had hair in it not from me. Instead of my room being changed, housekeeping was sent to scrub it, which made me cough all night due to the harsh chemicals they used. The iron in the Ron was broken and weak my pants I was trying to iron. I also lost power in th room due to broken iron. Overall worse experience
Stayed 2 nights in Dec 2025

6/10 Okay

Raihan

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
3.5 star hotel masquerading as a 5 star. Save your money and go elsewhere. Second stay in 2 years and it went down the drain, speaking of drain my shower in my first room smelled like piss. Like really really horribly. Got moved to another room with no piss smell but had multiple issues as the commonly used things by guests like shower, faucets, toilet seats were loose, both rooms need an intense deep clean. After complaining to front desk, they pulled a big brain move to send maintenance instead of housekeeping or move us to a new room. Manager Ahmed did nothing and just smiled and apologised. Next morning I complained to Expedia who within 5 minutes had another manager Hamza call me who was courteous and considerate and offered us a deluxe suite which thankfully had no problems. It was humorous as I kept finding issues but at one point I realized I should stop pointing things out. Loved this hotel 2 years ago but this stay ruined it, never coming back and will definitely recommend 100% to others .. To avoid this place!!! A few positive things about this place, close to DXB, metro and a few decent restaurants.
Vents in second room smells musty
When I asked 1 housekeeper if she sees that, she said yes that's a door stopper. 😁
Same spot zoomed in
Has anyone ever cleaned this? It's between shower door and door stopper
Stayed 3 nights in Dec 2025

10/10 Excellent

Pratik

Stayed 1 night in Dec 2025

10/10 Excellent

Navada

Liked: Cleanliness, amenities, property conditions & facilities
Great location close to airport, lovely & helpful staff, exceptional customer service, and clean spacious room.
Stayed 1 night in Dec 2025

10/10 Excellent

Mahdieh

Liked: Cleanliness, amenities, property conditions & facilities
Great food and great hotel.
Stayed 7 nights in Nov 2025

10/10 Excellent

Anitha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room is extremely clean . Staff are polite and approachable. Overall stay was great . Location is great , Everything close by .
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Dec 2025

10/10 Excellent

BAHMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes on shuttle from hotel
Stayed 1 night in Dec 2025

10/10 Excellent

mumrez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel close to airport and fantastic shuttle service
Stayed 3 nights in Nov 2025

6/10 Okay

Donna

Stayed 1 night in Dec 2025

4/10 Poor

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Afzaal

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was excellent
Stayed 1 night in Dec 2025

8/10 Good

Ameen, Khobar

Liked: Cleanliness, amenities, property conditions & facilities
Overall, my stay was pleasant and comfortable. One point of feedback: the airport shuttle service was both late and inconvenient, as the driver dropped us off at Terminal 1 Arrivals instead of Departures. This led to unnecessary delays. Addressing this issue would make the guest experience even smoother.
Stayed 3 nights in Nov 2025

8/10 Good

Zev

Stayed 1 night in Nov 2025

10/10 Excellent

Mahdieh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 6 nights in Nov 2025

8/10 Good

Leslie-Karen, St. George's

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but was a weird design, and I did not like the twin beds, as they seemed too low. The staff was helpful. The gentleman at the excursion desk was excellent at setting up things for us to do. We did not use the airport shuttle because we were making time somewhere for dinner. The Wi-Fi was terrible in the room. I was not able to get any work done on my laptop in the room. I had to go downstairs in the business section to be able to open any attachments.
Stayed 6 nights in Nov 2025

10/10 Excellent

Mehreen

Stayed 1 night in Nov 2025

6/10 Okay

lars

Stayed 1 night in Nov 2025

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