Grand Palladium Kantenah Resort & Spa All Inclusive

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Aerial view
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Lobby sitting area
Lake
Outdoor dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included

Explore the area

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Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪5 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪89 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(63 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 1
  • Free Wi-Fi

Room

  • 42 sq m
  • Sleeps 1
  • Free Wi-Fi

Room

  • 58 sq m
  • Sleeps 1
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 2
  • Free Wi-Fi

Room

  • 42 sq m
  • Sleeps 2
  • Free Wi-Fi

Room

  • 58 sq m
  • Sleeps 2
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Room

  • 42 sq m
  • Sleeps 3
  • Free Wi-Fi

Room Deluxe With View

  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Room

  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

Room Deluxe with View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Room

  • 42 sq m
  • Sleeps 3
  • Free Wi-Fi

Room

  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

Junior Suite Single Use Garden View

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

Room

  • Garden view
  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Junior Suite Garden View

9.4 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite Garden View

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Rooftop with Private Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Rooftop with Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Swim-up Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Junior Suite Vista al Jardin Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Family Selection Suite Beachfront Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Master with Garden View

  • Garden view
  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4
  • Free Wi-Fi

Family Junior Suite Garden View

  • Sleeps 3
  • Free Wi-Fi

Family Junior Suite Swim-up

  • Sleeps 3
  • Free Wi-Fi

Deluxe Room With Garden View

  • Sleeps 3
  • Free Wi-Fi

Family Selection Suite Beachside

  • Sleeps 2
  • Free Wi-Fi

Family Selection Junior Suite Rooftop With Private Pool

  • Sleeps 3
  • Free Wi-Fi

Junior Suite with Garden View

  • Sleeps 2
  • Free Wi-Fi

Family Selection Suite Beachfront Single Use

  • Sleeps 1
  • Free Wi-Fi

Family Selection Junior Suite Vista Al Jardin Single Use

  • Sleeps 1
  • Free Wi-Fi

Similar properties

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grand Palladium Kantenah Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a beach bar, and 2 swim-up bars
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to facials, body wraps, or Thai massages at Zentropia
  • Services include babysitting, a kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, tennis courts, and a gym
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 627 out of 1014 reviews
Rating 8 - Good. 210 out of 1014 reviews
Rating 6 - Okay. 80 out of 1014 reviews
Rating 4 - Poor. 48 out of 1014 reviews
Rating 2 - Terrible. 49 out of 1014 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay! Great service, friendly people, beautiful grounds and we had an awesome swim up room!
Stayed 5 nights in Jan 2026

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is an incredible resort. They look after every possible detail you can think of during your stay. Friendly staff and great food. Lots of food options between numerous buffets and à la carte restaurants. Was our 2nd time staying at this resort and will definitely visit again one day!
Stayed 7 nights in Feb 2026

10/10 Excellent

Kelin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed with our teenagers for a week in December. Had a great time, would go again!
Stayed 6 nights in Dec 2025

10/10 Excellent

Shafa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at Family Selection Kantenah. Our room had an amazing view, was spacious and very clean, and had two large separate bathrooms, which was a huge plus. The service was outstanding! our butlers, Emanuel and Louis, were incredibly helpful and attentive, always taking care of everything we needed. They went above and beyond and even surprised me with birthday touches in our room and at the restaurants. Also one of the sweetest moments was a balloon-filled bubble bath prepared for our toddler she absolutely loved it! We truly loved the resort. The only thing we wished for was heated pools. The weather was a bit chilly during our stay, so we spent most of our time at the beach, which was perfect. But the pool and waterpark were too cold for our toddler to fully enjoy. As for the food, there were so many options that we only had time to try a few. Compared to other resorts we’ve stayed at, I’d rate the food a 8 out of 10 but again we didn’t get to try many of the restaurants, so we may have missed some great ones. Overall, the resort and service were outstanding. We are definitely planning to return and stay longer next time.
Stayed 4 nights in Jan 2026

10/10 Excellent

amy lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was fantastic, clean and modern. Staff was courteous, helpful, and amenities were great. Beautiful grounds and great food!
Stayed 7 nights in Jan 2026

2/10 Terrible

James Anderson

Issues with booking transport through them and them not confirming the schedule with me it turned out okay but had me worried. The room lock broke several times and I was locked out and they didn’t offer me any real compensation for the hours of my time wasted at night in the cold locked out of my room trying to get the door unlocked.
Stayed 10 nights in Jan 2026

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have been travelling to Mexico for 14 years and this resort is one of the best we have been to!We stayed in the Family Selection side.Check in-very quick as we arrived late and it was nice to have a good restaurant open.They delivered a baby crib to our room promptly.The butler service is good, sending daily lists of activities and booking the à la cartes. All the staff at this resort are top notch.The buffet food is very good (especially dinner), the à la carte restaurants are good as well (although I would skip the Asian restaurant).They have lunch on the beach which has awesome food which we got from walking over to the TRS (adults only) side by bringing a couple plates for the adults and kids to share. The drinks are good, premium alcohol with our Family Selection wristband is included and Churchills cocktail bar is awesome!There are video game rooms for the kids to keep them entertained.The resort itself is quite large (not the largest we have been to), but it only takes about 5 minutes to get to the beach or to the buffet/lobby from where we were staying in Villa 48.There are golf carts to get to restaurants at White Sands.The beach is very nice, lots of sand and an unlimited amount of beach chairs there and by the pool.It was a nice change not having to fight for chairs at 7am, the resort never felt busy and the staff said this was normal capacity.There’s very good tennis/pickleball, basketball and soccer fields.We will definitely be back some day, highly recommend!
Stayed 7 nights in Jan 2026

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Property is beautiful. Room was more than we could have asked for (building 40).
Stayed 6 nights in Jan 2026

10/10 Excellent

tyler

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was cleaned twice a day spotless. Staff went out of there way everyday to make sure we enjoyed our stay. Shout out to Jose, Alfredo, Joel, and Israel at the sand castle beach bar. Erick Roger and gadiel at villa 51, Maria Diego at the family selection pool. All food was great. All drinks were great. The pop entertainment for the kids was amazing all throughout the day. Our family felt safe cared for and we will be going back
Stayed 7 nights in Jan 2026

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the fifth resort I’ve stayed in close to Playa and hands-down best staff ever!!!!!
Stayed 7 nights in Jan 2026

10/10 Excellent

Shane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The entire experience was excellent. They did an amazing job of catering to families. The service we got from our Butlers, Erick and Gadiel, at the family pool from Maria and Diego, from the Sand Castle bar from Jose and the beach area from Israel was exceptional.
Stayed 7 nights in Jan 2026

10/10 Excellent

Mensur

Stayed 5 nights in Jan 2026

10/10 Excellent

Chelsey

Stayed 7 nights in Jan 2026

10/10 Excellent

Roopama

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean facility. Nice staff.
Stayed 5 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Superb on all accounts. Blown away and will be returning!
Stayed 8 nights in Jan 2026

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and resort were very clean, and the staff was welcoming. However, the checkout process was poorly handled due to communication issues. Although the manager resolved the situation, it was uncomfortable and unnecessarily stressful. Español: La habitación y el resort estaban muy limpios, y el personal fue amable. Sin embargo, el check-out fue mal manejado debido a problemas de comunicación. Aunque el gerente resolvió la situación, fue una experiencia incómoda e innecesaria.
Stayed 5 nights in Jan 2026

10/10 Excellent

Stephanie

Stayed 7 nights in Jan 2026

10/10 Excellent

Rachel

Stayed 7 nights in Jan 2026

10/10 Excellent

Peggy

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the family select section and there was so much attention paid to stocking the room with things we would want and need. They understood our son is older (12) and made sure there were age appropriate things for him to do for fun. Each building has a personal butler and concierge who offered to plan an itinerary for us every day based on how we felt. There are so many activities including, we were always finding new things to do every day. The room was perfect: spacious and well designed so we could all get ready and have privacy when we needed it. We found the whole property spotless and the service amazing. The check in process was one of the best check in experiences we’ve ever had. There was a lounge my son could get snacks and drinks and play Xbox while we handled check-in. The staff as so accommodating and go out of their way to get you everything you want. We never found an issue getting a lounger near the pool or in a prime spot on the beach. We never waited along for anything. My son played soccer at the sports Center each night before dinner, and they would send a golf cart to pick him up and take him to the game. One evening he wanted to stay in after having too much sun, and they sent him room service with all his favourite foods. The wifi is excellent if you need it. We’d definitely come back!
Stayed 7 nights in Jan 2026

2/10 Terrible

James

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel locked me out of my room multiple times due to a poorly maintained door system. They offered me pitiful excuses and no real compensation for the wasted hours of my life sitting outside in the cold at night with screaming babies multiple times while I waited for maintenance to come and open the door.
Stayed 4 nights in Jan 2026

10/10 Excellent

BreAnn

Stayed 7 nights in Jan 2026

10/10 Excellent

Brie

Liked: Cleanliness, amenities, property conditions & facilities
Food/drinks were excellent. Very clean grounds, pools and rooms. Our butler in family selection Karen was amazing, very attentive, kind and professional. The family selection beach was beautiful!
Stayed 7 nights in Jan 2026

10/10 Excellent

Cara Danice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, incredibly accommodating to families and their needs. Clean, great food and drinks. Family selection private pool, restaurant, and beach sections were less busy and had great service. Would happily return
Stayed 8 nights in Jan 2026

8/10 Good

Kyle Preston

Stayed 9 nights in Jan 2026

10/10 Excellent

Denise

Stayed 1 night in Jan 2026