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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property

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Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Outdoor dining
Restaurant
View from property
Lake

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Bar

Explore the area

View in a map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Akumal Beach
    ‪5 min drive‬
  • Place, Half Moon Bay
    ‪8 min drive‬
  • Place, Yal-ku Lagoon
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View

8.4 out of 10
Very good
(54 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 1

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • 58 sq m
  • Sleeps 1

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 2

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • 58 sq m
  • Sleeps 2

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 3

View all photos for Room Deluxe With View

1 bedroom, minibar, in-room safe, desk

Room Deluxe With View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 4

View all photos for Deluxe Sigle use Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Sigle use Garden View

  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Garden View

  • 103 sq m
  • Sleeps 4

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

9.4 out of 10
Exceptional
(9 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

9.8 out of 10
Exceptional
(10 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront

Family Selection Suite Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4

Similar properties

Aerial view
Grand Palladium Select White Sand Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 746 reviews
The price is €288
includes taxes & fees
9 Dec - 10 Dec
Grand Palladium Select White Sand Resort & Spa - All Inclusive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

All-inclusive property with 3 restaurants and 5 outdoor pools
Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grand Palladium Kantenah Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, a beach bar, and 2 swim-up bars
  • Splash around at the waterslide or swim in the 5 outdoor pools
  • Treat yourself to manicures and pedicures, hot stone massages, or body wraps at Zentropia
  • Services include babysitting, a kid's club, and a lifeguard on site
  • Onsite recreation includes a private beach, tennis courts, and a gym
  • 9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Reviews

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 527 out of 1009 reviews
Rating 8 - Good. 264 out of 1009 reviews
Rating 6 - Okay. 106 out of 1009 reviews
Rating 4 - Poor. 56 out of 1009 reviews
Rating 2 - Terrible. 56 out of 1009 reviews

Reviews

8/10 Good

Diego

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! We love the Family Selection. The beds were a little to firm. There are lots of activities to do around the property. Family selection allows you lots of access. Pools were great, beach not so great due to the season. Cons- The staff will ask you almost everyday to tour the Property for future travels in other locations almost like a (timeshare). Sometimes it just becomes way too much after telling them NO multiple times. When your on vacation and with your own personal itinerary for your family you just dont want to be bother with this.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryan J

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous experience...nice and clean...great staff...great dining options...lots to do highly Recommended!!!
Stayed 4 nights in Aug 2025

8/10 Good

Abbas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I would have given the resort a full five stars if we had been informed that the beach was closed due to the sargassum. We had no idea about the situation, as it was not mentioned anywhere in the information provided. We were very disappointed to arrive at the resort only to find out that the beach was basically unusable. If we had known, we would have postponed our yearly family trip to October
Stayed 5 nights in Aug 2025

10/10 Excellent

Cambria

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful space! So much variety Definitely will come back!
Stayed 3 nights in Jul 2025

4/10 Poor

Dana

Travelled with family
Liked: Cleanliness
If you enjoy using an ap to do everything and having dinner at either 530 or 10 pm then this is the place for you. Food is subpar at best. Everything is about the upsell.
Stayed 6 nights in Aug 2025

10/10 Excellent

David

Stayed 5 nights in Aug 2025

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation on the property and butler service was great. Pool and beach areas were beautiful. Needed to keep asking for basic items from housekeeping: toilet paper, washcloths. Lots of dining options. They had an open vendor market one night- avoid at all costs! The vendors were selling same items for the gift shop at prices 10xs higher and will charge your credit card prices not agreed upon.
Stayed 5 nights in Aug 2025

10/10 Excellent

Olena

Stayed 6 nights in Aug 2025

10/10 Excellent

Nataliya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the ultimate place for a family vacation. Each member of your family will find something enjoyable to do at all times.
Stayed 10 nights in Jul 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

4/10 Poor

Gehan Nabil Ibrahim

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property is huge, there is a lot to do for kids. However, their service and accommodation is garbage. Watch out when you see the The Club level people as they will try to steal and persuade and promise of coupons and gifts and thats all false.
Stayed 7 nights in Jul 2025

10/10 Excellent

Randy, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2025

10/10 Excellent

Maribel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family selection area was amazing for my family, specifically for my 2 yr old.
Stayed 6 nights in Jul 2025

10/10 Excellent

mohsen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at excellent level. Very friendly staff, quality foods, great sceneries, 5ft pools, and more. But you may consider some tips before picking this hotel complex. 1- buildings are located far from lobby/restaurants. so, you will need a (free) cart ride to get there. The wait time for those carts was 15 to 45 minutes, depending on day and time. 2- The beach was not swimmable at this season. There were plenty of sea weeds and floating sands that makes it look nasty. 3- If you're coming through Cozumel's airport, allow more than 2 hours for transportation. Ferry leaves every 30 min. 4- Restaurants only serve dinner. For lunch (and breakfast of course) you may use one of the buffets. All in all, the hotel is located in a very beautiful land and maintains high quality standards for everything they offer.
Stayed 5 nights in Jul 2025

6/10 Okay

Nelli

Travelled with family, Travelled with family and small children, Travelled with group
The resort is spacious and easy to navigate. Transportation between buildings were outstanding always easy to find or request . Restaurants are not possible to book at all so options are to eat at the buffet mostly. Room service was just ok ( they need more attention to details)
Stayed 7 nights in Jul 2025

10/10 Excellent

Lisandra

Stayed 5 nights in Jul 2025

4/10 Poor

Teny

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the money
Stayed 5 nights in Jul 2025

10/10 Excellent

Samantha Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Danielle

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the resort and in the Family Selection areas were truly amazing and always attentive going above and beyond to make our stay one of the best. Karen and Mauricio made ever accommodation we requested happen!
Stayed 7 nights in Jun 2025

10/10 Excellent

Angela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole resort was amazing! Staff was so friendly! Atmosphere is great!
Stayed 7 nights in Jul 2025

10/10 Excellent

Crystal Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from our 6 day trip. 2 adults and 2 children. We stayed in the family selection. The good… -Lots of dining food options. -Access to all the property’s. -Pool right outside our room. The kids loved this. -Transportation around the resort. -Beautiful and clean resort. -The butler service. You text them what you need and boom it’s delivered to the room and you tell them what dinner options you would like for your stay on the first day and they make the reservation for you. -Pools are beautiful and not over crowded. -Love the swim up bar. -Staff was very nice and very helpful. - The Market comes every Wednesday and Saturday some local vendors. - They have a kids club though we did not use this. -Family selection had free water, drinks, and candy bar for the kids with snacks. -Water is filtered and completely safe. - Rooms were very nice and clean. Now the not so great. - When you arrive they try to set you up on a one hour tour and offer you all the Incentives. They pitch it as a marketing. A simple no thank you a few times did not stop the sales pitch. I understand this is their jobs and I respect that but it was a little much. - Beach was not something you wanted to swim in. Nobody was ever in the water due to the seaweed. Not resorts fault. Just a bummer. - Drinks were really weak even when asked for A double. I would recommend this resort and stay there again. Just maybe a different time of year due to the beach issue.
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good only dont land or leave from tulum airport
Stayed 6 nights in Jul 2025

10/10 Excellent

Seyed Hamed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff services were great, restaurants and buffets have lots of delicious food with varieties. The facility was very clean and many entertainment options.
Stayed 6 nights in Jul 2025

10/10 Excellent

Patrice

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Arnaldo Coello, monroe

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jul 2025

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