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Chessington Resort Hotel

3.5 star property

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Photo gallery for Chessington Resort Hotel

Children’s activities
Interior entrance
Terrace/patio
Lobby
Azteca Monkey family room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Leatherhead Road, Chessington, England, KT9 2NE
  • Place, Chessington World of Adventures
    ‪4 min walk‬
  • Place, Horton Country Park
    ‪20 min walk‬
  • Place, Epsom Downs Racecourse
    ‪14 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪39 min drive‬

Room options

View all photos for Safari King Family room with bunk beds

Desk, laptop workspace, free cots/infant beds, free WiFi

Safari King Family room with bunk beds

8.0 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Safari Family room

Safari Family room

Safari Family room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Safari Double Room with Bunk Beds & Wanyama view

Safari Double Room with Bunk Beds & Wanyama view

Safari Double Room with Bunk Beds & Wanyama view

7.4 out of 10
Good
(14 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Safari African adventure family room

Safari African adventure family room

Safari African adventure family room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Safari Double room with bunk beds

Desk, laptop workspace, free cots/infant beds, free WiFi

Safari Double room with bunk beds

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Azteca Discovery family room

Azteca Discovery family room

Azteca Discovery family room

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Safari Accessible twin room

Safari Accessible twin room

Safari Accessible twin room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Safari Twin room with bunk beds

Safari Twin room with bunk beds

Safari Twin room with bunk beds

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Azteca Monkey family room

Azteca Monkey family room

Azteca Monkey family room

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Azteca Monkey family room with Wanyama view

Azteca Monkey family room with Wanyama view

Azteca Monkey family room with Wanyama view

  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Safari King Family room with bunk beds & Wanyama view

Safari King Family room with bunk beds & Wanyama view

Safari King Family room with bunk beds & Wanyama view

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Safari Zebra family room

Safari Zebra family room

Safari Zebra family room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Safari Twin room with bunk beds& Wanyama View

Safari Twin room with bunk beds& Wanyama View

Safari Twin room with bunk beds& Wanyama View

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Azteca Accessible themed family room

Azteca Accessible themed family room

Azteca Accessible themed family room

8.4 out of 10
Very good
(7 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

Similar properties

Exterior
Holiday Inn London - Sutton by IHG
Sutton West
  • Pool
  • Hot tub
  • Kids’ pool
  • Free Wi-Fi
4.2 out of 5, Very good, 1,003 reviews
The price is €82
includes taxes & fees
25 May - 26 May
Holiday Inn London - Sutton by IHG

About this property

Chessington Resort Hotel

Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a conference center are onsite.
Chessington Resort Hotel offers 219 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Chessington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Chessington Resort Hotel. During your stay, you're just a quick walk from Chessington World of Adventures. Free WiFi in public areas, free self parking, and an indoor pool are available.
  • Free WiFi
  • Free self parking
  • Enjoy Modern European cuisine and garden views while dining at Safari Bar and Grill
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include a concierge, a porter, and luggage storage
  • Onsite recreation includes a sauna
  • Guests have great things to say about the breakfast and the clean accommodations
  • Just a 4-minute walk from Chessington World of Adventures and 8 minutes by car from Thames River
Chessington Resort Hotel offers its guests a children's pool, an indoor pool, a hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and 3 meeting rooms are available. A terrace, a vending machine, and an arcade/game room are also featured at the business-friendly Chessington Resort Hotel. Free self parking is available.

This 3.5-star Chessington hotel is smoke free.

Safari Bar and Grill - Overlooking the garden, this restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Temple Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Safari Bar and Grill
  • Temple Restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot tub
  • Indoor pool
  • Sauna
  • Splash pad
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room cot
  • Indoor pool
  • Snack bar/deli
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Front entrance ramp
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 24 and December 26.
The property will be renovating from May 4 2026 to May 22 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Sauna
  • Hot tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pool fee: GBP 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.

Property is also known as

Chessington Safari Hotel

Chessington Safari

Holiday Inn London - Chessington Hotel Chessington

Holiday Inn Chessington

Chessington Holiday Inn

Chessington Safari Hotel Surrey

Chessington Safari Hotel Hotel

Chessington Safari Hotel Chessington

Chessington Safari Hotel Hotel Chessington

Chessington Resort Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 485 out of 1006 reviews
Rating 8 - Good. 283 out of 1006 reviews
Rating 6 - Okay. 124 out of 1006 reviews
Rating 4 - Poor. 54 out of 1006 reviews
Rating 2 - Terrible. 60 out of 1006 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

paul

Business traveller
Liked: Cleanliness, staff & service
Very good staff and service. Room was tired and dated. Wifi was not fit for purpose
Stayed 2 nights in Feb 2026

2/10 Terrible

Barry

Travelled with family
Disliked: Staff & service, amenities
The first issue arose when I received an email from Hotels.com with links to pre reserve breakfast and our time slots for the swimming pool. The link for the pool did not work and so my partner called the hotel to ask if they could book a slot at the pool for us. We were told that as we had booked via Hotels.com the links would not work and the staff at the hotel could not pre reserve the Pool slots. We would have to do it when we arrived. When we checked into the hotel and went to the pool the staff told us we could not reserve slots as the system was down and we had to just come back and hope there was space when we did otherwise would have to wait. We came back about half an hour later and none of the staff mentioned anything about the pool. It was not until we got pool side that we saw the splash pool was closed, as was the jacuzzi, the sauna and the steam room. When I asked the young lad at poolside he told me it should be open by the end of the week. No use to us as we're were only there two nights.... In addition when we got out the pool and went for a shower, they were freezing cold! When we checked out last year the staff told us we could still use the facilities and so we went swimming again after checking out. So, this year we planned to do the same as that day was my son's birthday and he was looking forward to going to the pool. When I checked out the girl on reception never asked how our stay was and told us the pool was closed for the day. Sums up our stay...
Stayed 2 nights in Jan 2026

6/10 Okay

Diane

Travelled with family
Room was fine. Having stayed previously I noticed other problems. Dirty open public spaces, ie rubbish left about, noticed most in restaurant and swimming changing area. My partner cut his thumb while in the pool and the staff had difficulty finding a first aid kit with a plaster!! Unsure of procedures on reporting an injury, should it be logged or not bother!! They didn’t bother in the end!! Found drinks bought in the bar terrifically expensive almost daylight robbery!! Staff were friendly and helpful. Would stay again just small things put a damper on it
Stayed 1 night in Feb 2026

10/10 Excellent

Sebastian

Stayed 1 night in Feb 2026

8/10 Good

Jordan

Stayed 1 night in Feb 2026

8/10 Good

Chris

Stayed 1 night in Feb 2026

6/10 Okay

Joshua

Stayed 1 night in Jan 2026

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was amazing really catered for families
Stayed 1 night in Jan 2026

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service, amenities
Rude staff, didn’t care, terrible customer service. Had to change rooms and the room smelt like a sewer, debris all over the desk and orange gunk around plug hole! Refunded and drove home with my little one, the trip was an early birthday treat but what a huge disappointment. I would never book again ever.
Stayed 1 night in Jan 2026

8/10 Good

Simon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent rooms good food highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Sebastian

Stayed 1 night in Jan 2026

8/10 Good

andrew

Stayed 1 night in Jan 2026

8/10 Good

amy

Stayed 1 night in Jan 2026

10/10 Excellent

amy

Stayed 1 night in Jan 2026

8/10 Good

Lannette Manalo

Stayed 1 night in Jan 2026

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Huge animal facing room. Well equipped and spotless. Great night away
Stayed 1 night in Jan 2026

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2026

10/10 Excellent

amy

Liked: Cleanliness, staff & service
Great parking, clean room.
Stayed 1 night in Jan 2026

10/10 Excellent

Behdis

Stayed 2 nights in Jun 2025

10/10 Excellent

Brittany

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2026

6/10 Okay

JAY

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Raja

Stayed 1 night in Jan 2026

8/10 Good

Simon

Stayed 2 nights in Dec 2025

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, room comfort
The room was extremely warm even we had turned the heating off. The noise from upstairs was awful as children were running around until 11pm. The fridge also made noise all night which I then figured we could switch it off at the wall. I didn’t make a complaint as I didn’t want to upset the children. They were already shattered as they couldn’t sleep. This then impacted our day as we were left with grumpy children. We had to save up for this experience with the children as we don’t have a lot of spare money and it’s very disappointing that it wasn’t as joyous as we hoped.
Stayed 1 night in Jan 2026

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice hotel. Clean spacious room. Oriented towards families, not business stays.
Stayed 1 night in Nov 2025