2/10 Terrible
Jasmine
Travelled with partner
24 Feb 2026
Disliked: Amenities, property conditions & facilities
I normally don’t leave reviews, but our stay at the Residence Inn by Marriott Los Angeles LAX was extremely disappointing. We checked in around 1:30 PM on Valentine’s Day during All-Star Weekend and were told that water service would be restored by 4 PM due to a plumbing issue. In reality, there was no usable water until after midnight, leaving us without the ability to shower or use the room for over 10 hours.
When water was partially restored, it was milky white with visible dirt particles, which was unsafe for showering or other essential use. There was no management available on site, and no alternative accommodations were offered. The lobby was filled with other guests frustrated by the same issue; some were even sent to nearby hotels to shower.
This was a complete disruption to our evening and plans. While emergencies happen, a hotel must provide basic amenities, and this stay failed on multiple levels. We do not recommend this hotel unless these issues have been fully addressed. Expedia did everything they could to correct this but unfortunately all the local hotels were fully booked.
Jasmine
Stayed 2 nights in Feb 2026





















