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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Building design
Creator video - submitted by Sallytrubella Travel Shop
Lobby sitting area
Restaurant
Free self-parking

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
  • Free airport shuttle

Explore the area

View in a map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪12 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪12 min drive‬
  • Place, Paradise Beach
    ‪15 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Superior with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Superior with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Standard with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Standard with Sea View

  • 54 sq m
  • Sleeps 5

View all photos for Suite Premium with Pool View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Premium with Pool View

  • 220 sq m
  • Sleeps 7

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

10.0 out of 10
Exceptional
(3 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

9.0 out of 10
Wonderful
(87 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

9.6 out of 10
Exceptional
(5 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

View from room

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

7.8 out of 10
Good
(6 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

9.0 out of 10
Wonderful
(61 reviews)
  • 54 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Big Kahuna Suite

Big Kahuna Suite | View from room

Big Kahuna Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • 108 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Swim-up Oceanfront Pool Deck Level King Suite

Smart TV

Swim-up Oceanfront Pool Deck Level King Suite

  • Sleeps 5

View all photos for Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

View from room

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Ocean view
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 8

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

View all photos for Suite with Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite with Sea View

  • 128 sq m
  • Sleeps 4

View all photos for Swim-up Oceanfront Pool Deck Level Queen Suite

Smart TV

Swim-up Oceanfront Pool Deck Level Queen Suite

  • Sleeps 4

Swim-up Oceanfront King Suite

  • Sleeps 3

View all photos for Penthouse Swim-up Oceanfront Connecting Suite

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse Swim-up Oceanfront Connecting Suite

  • Sleeps 5

View all photos for Swim-up Oceanfront Connecting Suite

Living area

Swim-up Oceanfront Connecting Suite

  • Sleeps 5

View all photos for Swim-up Pool Deck Level Connecting Suite

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Swim-up Pool Deck Level Connecting Suite

  • Sleeps 5

View all photos for Big Kahuna Suite

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Big Kahuna Suite

  • Sleeps 5

Penthouse Swim-up Oceanfront King Suite

  • Sleeps 4

View all photos for the Lair Suite

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

the Lair Suite

  • Sleeps 5

Penthouse Swim-up Oceanfront Queen Suite

  • Sleeps 4

Swim-up Oceanfront Queen Suite

  • Sleeps 3

View all photos for the Pineapple Suite

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

the Pineapple Suite

  • Sleeps 5

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About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Catch some rays at the beach or spend the day relaxing at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Náay Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. During your stay, you'll be close to Maroma Beach. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 6 restaurants, 2 swim-up bars, and 3 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the outdoor pool
  • Treat yourself to massages, manicures and pedicures, or body wraps at Náay Spa
  • Services include babysitting, free grocery shopping service, and a free kid's club
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 8 minutes by car from Playa Paraiso Golf Course and 8 minutes from Dr. Alfredo Barrera Marin Botanical Garden
  • Free airport shuttle service
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

The hotel hosts a free manager's reception daily.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
Onsite venue #5 - theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™
  • GOOD BURGER™
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number OPERADORA GENTION SA DE CV
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 678 out of 1165 reviews
Rating 8 - Good. 200 out of 1165 reviews
Rating 6 - Okay. 124 out of 1165 reviews
Rating 4 - Poor. 69 out of 1165 reviews
Rating 2 - Terrible. 94 out of 1165 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joann, San Antonio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosie C

Stayed 5 nights in Sep 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is beautiful and lots of fun for kids. Room was beautiful. Food and drinks were ok. My issue was the lack of information shared with me about the hotel amenities and days events. We got there early and waited until 4:30. They never called me to inform me the room was ready. They also didn’t explain the check out procedure. I didn’t know about the QR code for events and missed many events on day one. Just wish a detailed email with information about the resort would have been shared before we arrived.
Stayed 1 night in Aug 2025

8/10 Good

Alexis

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Aug 2025

2/10 Terrible

Vanja

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend it at all!
Stayed 1 night in Sep 2025

6/10 Okay

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Fernando flores

Travelled with family
Liked: Cleanliness
Disliked: Amenities
To expensive for what it is
Stayed 5 nights in Aug 2025

10/10 Excellent

Hortencia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beautiful place
Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, will definitely be going again.
Stayed 3 nights in Aug 2025

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were multiple occasions that we weren’t offered anything to drink while we were dining and checkout and leaving the property was a hassle
Stayed 3 nights in Aug 2025

2/10 Terrible

Rochelle

This experience was made terrible
Stayed 6 nights in Aug 2025

2/10 Terrible

Britany

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The manager held me and my children hostage for hours! Refused to allow valet to bring me my car. Law enforcement was called. Terrible experience! To top it off my 7 year old son almost lost his finger! The doors to the restroom in the lobby weigh a TON! It smashed and cut his finger open almost amputating it!
Stayed 1 night in Aug 2025

10/10 Excellent

Fatema

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful, eager to help and was very good with communicating in either French or English, which we find amazing. Room was clean and comfy. Water was clean. The water park was loads of fun.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alejandro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super nice, clean & extremely comfortable
Stayed 4 nights in Aug 2025

10/10 Excellent

Kim

Stayed 4 nights in Aug 2025

8/10 Good

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Yoscata, Chester

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very kid Oriented. Lots to do and every staff member was super nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there’s different restaurants/ places to choose from between lunch and dinner and the one restaurant for breakfast has a huge variety. What I didn’t like was that “All inclusive “ was not really all inclusive, I don’t like hidden fees charged at the very end when you are doing the check out about to leave the hotel. I was charged an Environmental Fee before leaving the hotel. Also the video advertisement on their social media page never mentions that there’s additional cost for the breakfast that includes the greet and meet with the characters. So I wouldn’t call it ALL inclusive
Stayed 3 nights in Aug 2025

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
the entire resort including water park was totally amazing
Stayed 4 nights in Jul 2025

10/10 Excellent

Armando

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our 3rd year coming. Good experience kids love it.
Stayed 5 nights in Jul 2025

8/10 Good

Vasilios, Toronto

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and staff was amazing and attentive. Food/Restaurant choices were limited in comparison to Hard Rock Punta Cana. Distance from room to lobby requires shuttle bus daily. Restaurant hours kind of crappy. Example roof top cafe is only open for 4hrs. Some places only open for dinner others for lunch although food was plentiful and descent we expected it to at least be at the same level as Hard Rock and it fell short. One other thing to be mindful of and not sure if anyone else experienced this the timeshare pushiness was a little over the top. Even though we said no and we would not waste 2+ hrs of our vacation time listening to something we don’t want they kept at it. Until I said fine you get 15 min of my time since our little one is autistic and adhd. They finally backed off. However they do try to lure you by saying oh you’re here for a week you get a special gift because you’re VIP etc all a scam to get you in on the presentation. Other than that would we go again absolutely resort was spotless, and the kids had a blast. The evening shows were great and better than most resorts.
Stayed 7 nights in Jul 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are beautiful and enjoyable and the staff are very friendly and helpful. Sadly we were not able to enjoy our stay due to getting sick after consuming the food from the buffet in the resort
Stayed 2 nights in Jul 2025

10/10 Excellent

Jannet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Servers and our concierge were amazing
Stayed 3 nights in Jul 2025

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