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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property

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Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

7 bars/lounges, swim-up bar
Creator video - submitted by Erika Gentille
Terrace/patio
7 bars/lounges, swim-up bar
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
  • Spa

Explore the area

View in a map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪11 min walk‬
  • Place, Blu Riviera Maya
    ‪4 min drive‬
  • Place, Puerto Aventuras Marina
    ‪6 min drive‬

Room options

View all photos for Deluxe Gold King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold King

9.4 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Rock Suite Platinum

Rock Suite Platinum

Rock Suite Platinum

  • Ocean view
  • 45 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Rock Royalty Partial Ocean View King Bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Partial Ocean View King Bed

8.0 out of 10
Very good
(3 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Swim-up King Bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King Bed

7.4 out of 10
Good
(3 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Sky Terrace (One Bedroom)

Deluxe Sky Terrace (One Bedroom)

Deluxe Sky Terrace (One Bedroom)

7.0 out of 10
Good
(13 reviews)
  • 87 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds

Deluxe Gold, two double beds

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Diamond King Bed

Deluxe Diamond King Bed

Deluxe Diamond King Bed

8.0 out of 10
Very good
(2 reviews)
  • Partial sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Outdoor pool
Hard Rock Hotel Riviera Maya - All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.0 out of 5, Very good, 1,000 reviews
The price is €343
includes taxes & fees
31 May - 1 Jun
Hard Rock Hotel Riviera Maya - All Inclusive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Catch some rays on Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. During your stay, you'll be within walking distance of Puerto Aventuras Golf Club. Features include free breakfast, free WiFi in public areas, and free valet parking. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy international cuisine at Toro, one of the property's 9 restaurants and 7 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with facials, massages, or aromatherapy at Rock Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
  • 14 minutes by car from Xplor Theme Park and 6 minutes from Puerto Aventuras Golf Club
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This luxury property also offers a complimentary water park, outdoor tennis courts, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toro - This restaurant specializes in international cuisine and serves lunch and dinner.
Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.
Los Gallos - This restaurant specializes in Mexican cuisine.
Dive - This poolside bar serves light fare only.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Tennis

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Pilates classes
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (roundtrip)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 008-007-000402
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 286 out of 551 reviews
Rating 8 - Good. 112 out of 551 reviews
Rating 6 - Okay. 85 out of 551 reviews
Rating 4 - Poor. 35 out of 551 reviews
Rating 2 - Terrible. 33 out of 551 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Vanessa

Stayed 4 nights in Feb 2026

2/10 Terrible

Kim

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room, the room ruined. My first day of my vacation had to change rooms. There was no hot water and they put me in the back of the property facing air condition. Ducks had to wait for the following day in order for them to change my room had to repack and unpack my luggage.
Stayed 4 nights in Jan 2026

10/10 Excellent

Kale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, well kept grounds, good vibes all around. Amazing staff!! The ONLY draw back is how loud the halls are at night. They are open air halls, so no carpet or anything to dampen sounds. Cleaning crews come thru during the night and it echoes thru the halls really bad. Same with guests at all hours talking loudly and it seriously makes it like an echo chamber in your room. Didn’t sleep more than a few hours at a time any of the 5 nights we were there. Everything else was amazing!!
Stayed 5 nights in Feb 2026

10/10 Excellent

CHRISTIAN, Montgomery

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! They promptly addressed any/all needs, went above & beyond to serve us, and exceeded our expectations. Special thanks and recognition to our butler, Gabriel; thank you for your hospitality, kindness, making our stay so pleasant and bending over backwards for us. We appreciate your hard work, integrity, and dedication to customer service.
Stayed 6 nights in Feb 2026

10/10 Excellent

Taylor

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food, staff, and amenities were amazing. Would definitely stay at a Hard Rock Hotel again!
Stayed 6 nights in Feb 2026

2/10 Terrible

Cesar

Disliked: Cleanliness, amenities, property conditions & facilities
The restrooms was very dirty, rude personal and they stolen the weedding ring from my wife the Words hotel i ever seen
Stayed 5 nights in Feb 2026

6/10 Okay

Cristina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except for the staff they seemed to be more interested in serving the Americans. I will infact not be spending my money on this hotel again
Stayed 2 nights in Jan 2026

10/10 Excellent

Cindy

Stayed 4 nights in Jan 2026

10/10 Excellent

Susan

Stayed 4 nights in Jan 2026

6/10 Okay

Stephanie, Warren

Travelled with partner
Liked: Cleanliness
Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar.
Stayed 7 nights in Dec 2025

8/10 Good

Amarjit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All of the above except there was no hot water for our last night and the morning we checked out. Some sort of breakage in the pipes. The heck out person didn’t have any answers
Stayed 7 nights in Jan 2026

6/10 Okay

Leonardo

Travelled with partner
Liked: Cleanliness
Better discretion of the rooms. Staff and amenities were mid.
Stayed 2 nights in Dec 2025

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all really enjoyed the employees, especially the bartenders at the Eden bar: Carlos, Uryius (sp?), and Joel. They were super friendly and helped to make our trip outstanding.
Stayed 7 nights in Dec 2025

10/10 Excellent

leslie

Stayed 5 nights in Dec 2025

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Ana Maria

Liked: Staff & service
Disliked: Cleanliness
Se agotaron varias cosas que uno esperaría recibir en un hotel (jabón de manos). Además
Stayed 2 nights in Dec 2025

10/10 Excellent

philippe

Liked: Cleanliness, amenities, property conditions & facilities
Great swim in room, amazing staff, great restaurant. i would go again
Stayed 7 nights in Nov 2025

10/10 Excellent

Ramona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was treated like a rock star 💫 on my birthday way
Stayed 6 nights in Nov 2025

2/10 Terrible

Cory

Disliked: Cleanliness, amenities
Room was awful, smelt like mold and the head board was all peeling.
Stayed 5 nights in Nov 2025

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Stayed 4 nights in Nov 2025

8/10 Good

Warren

Stayed 8 nights in Oct 2025

4/10 Poor

Leticia

Stayed 2 nights in Oct 2025

4/10 Poor

Erica

Stayed 3 nights in Sep 2025

6/10 Okay

Gladiz

Stayed 3 nights in Aug 2025

8/10 Good

Mark, Land o lakes

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Stayed 6 nights in Aug 2025

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