8/10 Good
Zhengyang
Travelled with group
25 Apr 2025
Liked: Staff & service, amenities, property conditions & facilities
Overall an average experience. Food is good, nice pools and beach, awesome bar, mixologist(salute to Irvin), right amount of things to do for 5 nights. What lowers the rating in my mind: 1). building 2 is VERY noise especially in the morning. I can hear ppl above me flushing toilet then wash hand, ac making a noise on certain fan speed, cleaning lady dragging chairs next door at 8 in the morning, ppl talking loudly in the hallway although it's supposed to be a quiet zone, etc; 2). The waiter in some restaurants are super proud and mean, treating you like it's a privilege to dine at their restaurant, literally feels like they are educating you. Same thing happens to some bellman and concierge staff. Don't get me wrong, most of them are doing a wonderful job, just a couple of them are enough to ruin your day; 3). room is not that clean. You can easily find watermark under the mirror and in the tub. Room cleaning is inconsistent and not standardized. Some days they do a perfect job that they even fold every piece of your cloth, but some days the just come in redo the bed and take the tip. They put different kind of and different amount of towels randomly anywhere. Bottled water are not refilled even they see there's only few left. It looks like it totally depends on the cleaning staff's mood. All these might sounds like nitpicks but if Atelier is treating themselves as a 5 star hotel, they should put more efforts on educating their employees and set standards.
Zhengyang
Stayed 5 nights in Apr 2025