"Stunning setting, but staff generally either untrained or unhelpful. Excuses of referring problems"back to Madrid" was so frustrating. But what makes ... " More
8 Dec 2019 by Manager
Dear Customer, I'm sorry you didn't have a great experience. Regarding Dear Customer, I'm sorry you didn't have a great experience. Regarding the cancellation policy, it is penalized if it is not canceled 48 hours in advance, as reported in all reservations. Best regards,
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Beds feature premium bedding. Business-friendly amenities include safes and telephones. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is provided on a daily basis.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a sauna.
Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages and massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. Noise-free guestrooms cannot be guaranteed.