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Urban Anaga Hotel

4.0 star property

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Photo gallery for Urban Anaga Hotel

Rooftop terrace
Executive Double Room
40-inch flat-screen TV with digital channels, TV
Daily buffet breakfast for a fee
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
Calle Imeldo Seris 19, Esquina Cruz Verde, Santa Cruz de Tenerife, SANTA CRUZ DE TENERIFE, 38003
  • Place, Plaza de Espana
    ‪3 min walk‬
  • Place, Tenerife Space of the Arts
    ‪5 min walk‬
  • Place, Rambla de Santa Cruz
    ‪12 min walk‬
  • Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
    ‪11 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.0 out of 10
Wonderful
(24 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

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About this property

Urban Anaga Hotel

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Urban Anaga Hotel offers 50 air-conditioned accommodations with minibars and safes. Memory foam beds feature down comforters. 40-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center.
With your stay at Urban Anaga Hotel, you're connected to a shopping center and just a quick walk from Plaza de Espana. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy Japanese cuisine while dining at KIKI
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Steps from La Recova Art Center and Guimera Theater
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

Public spaces have free WiFi. A fitness center, a rooftop terrace, and a vending machine are also featured at the business-friendly Urban Anaga Hotel.

This 4-star Santa Cruz de Tenerife hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily.
KIKI - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Vermutería OPERA - This cocktail bar serves breakfast only. Open daily.
Terraza URBAN 180 - Onsite gastropub. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available for a fee: EUR 11 for adults and EUR 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • KIKI
  • Terraza URBAN 180
  • Vermutería OPERA

Things to do

  • Gym
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 11 for adults and EUR 11 for children
  • Nearby parking fee: EUR 12 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Guests will receive an access code.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 3 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Urban Anaga Hotel Hotel
Urban Anaga Hotel Santa Cruz de Tenerife
Urban Anaga Hotel Hotel Santa Cruz de Tenerife

Urban Anaga Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 194 reviews
Rating 8 - Good. 57 out of 194 reviews
Rating 6 - Okay. 17 out of 194 reviews
Rating 4 - Poor. 9 out of 194 reviews
Rating 2 - Terrible. 5 out of 194 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Great room ,cleaned and great staff
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
A lovely hotel with good wifi and huge Executive rooms! Also in a good location to walk to the centre of Santa Cruz.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Greta

Liked: Cleanliness, staff & service
Lovely spacious executive room with fridge and hob, kettle etc Not that we cooked! Bathroom great. No noise during our midweek stay Staff friendly and helpful. We arrived early and as our room was ready we were able to settle in Excellent location
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a nightclub at the very top of this hotel which you need to be aware of and there was no mention of any gym/fitness facilities. The staff were very helpful though and responsive to any concerns/questions. 7/10
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in a central position in the city and so everything is a short walk away. Restaurants are in abundance ( there's a Japanese restaurant within the hotel). Theres a restaurant yards from the hotel called La Chahura (i think !) which is excellent and the portions are huge ! The hotel itself is spotless and the rooms are big and airy with large bathrooms and boutique decor . The tram runs right outside so it's handy. I will definitely stay here again .
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice smily staff, spaceous rooms. Great value for the money
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Friendly staff. Good facility.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Valetia

Yes
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Jaycoda Sandor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location close to the tram. Can easily walk to the waterfront and bus station etc in a few minutes. Convenient to old town, plaza de Espana and food and shopping.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel.

City centre and close to many cafes, restaurants and plazas. Easy check-in, exceptionally helpful staff. Room was huge and well furnished. I was here on business for 2 nights and would recommend.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Hendrika

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Good value for your money
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab fab

Extremely warm And friendly . Very clean hotel and well appointed large rooms . Staff were super friendly breakfast fabulous location unbeatable . It was a pleasure to stay there and will definitely do so again. .
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
The place is centrally located and modern. The room is comfortable and they have a terrace for drinks, tapas and music. Will return if back to Santa Cruz de Tenerife.
Stayed 4 nights in Mar 2024
Verified

8/10 Good

Achut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok ok
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Atte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

Stayed only for one night on a Monday. We had a room on the inside of the building, it was very quiet and we had a good sleep. Breakfast is nothing special but all and all just fine! Location is great within close range to the bus terminal and the city centre, just how we liked it.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For the price, to be booked in a room that they openly admit will be very noisy from the roof top bar at night and the gym during the day, the place is not great!
Stayed 4 nights in Dec 2024
Verified

2/10 Terrible

Victoria

Disliked: Property conditions & facilities
Don’t stay here if you want to rest at night! Worst Sleep Ever – Felt Like a Nightclub Was Right Above Our Room This was honestly one of the worst hotel experiences I’ve ever had. There’s a nightclub that plays insanely loud music until around 4 or 5 in the morning, and it literally felt like it was right above our room. The walls and floor were vibrating from the bass — it was impossible to sleep even for a minute. I can’t believe the hotel rents out rooms knowing how unbearable the noise is. It’s unbelievable that a hotel would rent out rooms knowing guests can’t possibly rest. If you actually want to sleep, stay far, far away from this place.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, room comfort

City break.

Typical city hotel. Clean enough, everything you need for a couple of nights. Breakfast not so good. Hot food not very warm, coffee in machine was fine. Bar prices over the top. Very central for the old town tram right outside the hotel.
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

David

Liked: Cleanliness, staff & service
Positives: Friendly front desk staff, a large clean room (#408), comfortable bed, and effective air conditioning. The hotel is centrally located for shops, restaurants, and tram stops. With the windows closed, the fourth-floor room was generally quiet. Negatives: The shower area in room 408 has a large clear glass window, offering no privacy. We had to cover it with towels. The rooftop terrace bar is a separate business with its own entrance, which may make hotel photos appear misleading. On Saturday evening there was loud music from the terrace, although it was not audible in our fourth-floor room; higher floors may be affected more. Street noise is to be expected due to the central location and nearby tram lines. During Carnival, noise increased significantly, with a nearby bar playing loud music until 4am on our final night. With windows open, early-morning noise from people outside and cigarette smoke from staff smoking below was also noticeable. Night-time refuse collection added further disturbance. Overall: The hotel is clean, comfortable, and very well located, but we would not stay again. Rooms do not have balconies, and the rooftop bar is not part of the hotel. While most nights were reasonably quiet (earplugs recommended), noise can be significant during busy periods such as Carnival. We did not use the hotel breakfast, so cannot comment on dining. Summary: A pleasant central hotel with good rooms, but if you want outdoor space or guaranteed quiet, particularly
Stayed 7 nights in Feb 2026
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms are pleasant but not really as in the pictures. The rear rooms are devoid of light and subject to the noise from surrounding apartments. The much publicised roof bar is not really part of the hotel, not always open and so not as available to guests to spend time in as the advert might suggest.
Stayed 3 nights in Jan 2025
Verified

4/10 Poor

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy all night from bar on rooftop, We were o 5th floor. Made no difference. Can not recommend.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Cockroaches in the hotel.

Everything was okay first two night till I am meeting cockroaches in the roof top area and my room. Interesting think is they accepted my complain about cockroaches but didn't return my next two night which is I left the hotel for the disgusting view. I told them charged two night which is I stayed and return my next two one. But still I didn't get anything and they don't want to return.
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and clean, rooftop not from hotel

Location is excellent in the city center of Santa cruz. However, as many pointed out before, there is a night club at the top of the hotel, which luckily I was out of season hence it was only on saturday but then you need proper ear plugs to not have it affect your sleep. Second point is, they advertise the hotel with a very nice rooftop, however the people working there were not friendly and it is completely seperate from the hotel, meaning you need to consume there (4 EUR small beer, which is very pricy for Spain) and cannot just relax or work a bit up there. Which is fine, but then it should not be included as part of the hotel in the advertisements when you make a booking. The room itself was super large and clean which was excellent, also a very nice balcony, but no chair or something to sit on it and relax, which was a bit of a shame. Overall I think it is a decent hotel but few points pointed out because in the end it is 4 stars and quiet expensive, so these are important to highlight.
Stayed 6 nights in May 2024