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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Private beach, white sand, free beach cabanas, sun-loungers
Property video
Preferred Club Honeymoon Suite Ocean Front King | View from room
Outdoor wedding area
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All-inclusive
  • Parking included

Explore the area

View in a map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Place, Tulum National Park
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪1 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Garden View King

9.0 out of 10
Wonderful
(20 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Adult Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View Double

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Ocean View Double

Preferred Club Ocean View Double

Preferred Club Ocean View Double

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Adult Garden View King

Down duvets, in-room safe, individually decorated

Deluxe Adult Garden View King

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King

Preferred Club Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite

  • Ocean view
  • 181 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite

Hacienda Preferred Club Suite

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Deluxe Swimout Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Deluxe Swimout Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down duvets, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Garden View Double

Down duvets, in-room safe, individually decorated

Junior Suite Garden View Double

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View Double

Preferred Club Junior Suite Ocean View Double | View from room

Preferred Club Junior Suite Ocean View Double

  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Junior Suite Garden View King

8.4 out of 10
Very good
(10 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Garden View Double

Down duvets, in-room safe, individually decorated

Deluxe Garden View Double

9.0 out of 10
Wonderful
(13 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Junior Garden View King

Deluxe Junior Garden View King

Deluxe Junior Garden View King

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Garden View King

Down duvets, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Suite, Garden View (Deluxe)

Down duvets, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

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About this property

Dreams Tulum Resort & Spa - All Inclusive

Catch some rays on Dreams Tulum Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Tulum property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Dreams Tulum Resort & Spa - All Inclusive. During your stay, you'll be within walking distance of Tulum National Park. You'll find features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy French cuisine at Bordeaux, one of the property's 9 restaurants and 7 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, deep-tissue massages, or aromatherapy at the spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, an outdoor tennis court, and a gym
  • Just a 4-minute drive from LabnaHa Ecopark Adventures and 5 minutes from Tulum National Park
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • El Patio
  • Gohan
  • Himitsu
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Tennis lessons
  • TV in common areas
  • Winery

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (5,460 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 468 out of 1002 reviews
Rating 8 - Good. 206 out of 1002 reviews
Rating 6 - Okay. 158 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 89 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2026

8/10 Good

Sadako

Stayed 5 nights in Jan 2026

10/10 Excellent

ginger

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is our 4th and best time at Dreams Tulum. The preferred club was well worth every penny. Manuel was incredible from the check in where we were whisked into a private lounge where we could eat and drink while checking in, no waiting. We wanted a quieter room and were able to move even thought the hotel was sold out, thank you Manuel and Victoria. Everything stood out, but Geyslor at the beach preferred club is very special, personable, warm and professional. We got a bed on the beach one of the days and enjoyed relaxing and being taken care of by staff. Even though the club was sold out there was no waiting, enough chairs and didn't feel crowded at pools or beach. I had teenagers with me and they enjoyed their time as much as we did. Also visited a couple cenotes and Tulum city which is 15 minutes away. Enjoy!
Stayed 7 nights in Feb 2026

10/10 Excellent

Martha

Stayed 4 nights in Feb 2026

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff.
Stayed 4 nights in Feb 2026

8/10 Good

Jenny

Liked: Cleanliness, property conditions & facilities
The staff was amazing!
Stayed 6 nights in Feb 2026

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a fabulous time celebrating my 60th with my best friend at Tulum! Erik, Danny, and all the entertainers were so much fun! The food and drinks were great and we paid extra for Hibachi which I highly recommend. Everyone was so happy and very polite. All the workers worked hard to make our experience a memoriable one. CHEERS to TULUM!
Stayed 5 nights in Feb 2026

10/10 Excellent

Ian, Creston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was as expected.
Stayed 4 nights in Feb 2026

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is our second time to this resort and loved it again. We did have a leak in our room but they fixed right away. I did hear that they are starting renovations in April which will be good since some of it is a little run down. Food is amazing and staff are very friendly.
Stayed 5 nights in Feb 2026

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Form the moment we arrived we were greeted with chilled Champagne at the door at that moment I knew that we were in the right place, and I wasn’t disappointed everything in this resort was by far exceeded what I expected the cleanliness the attention given to every guest, the entertainment offered at the resort till the last day it never changed. It was a beautiful experience. It was my first time visiting Tulum and I was not disappointed at the very least.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisa Diane

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing here and they accommodated all my requests so quickly.
Stayed 7 nights in Feb 2026

10/10 Excellent

Vianey, Houston

Stayed 4 nights in Feb 2026

8/10 Good

Deirdre

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff was very welcoming.
Stayed 2 nights in Feb 2026

10/10 Excellent

Lia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are lovely, nice and helpful. The grounds are immaculate and beautiful.
Stayed 5 nights in Feb 2026

6/10 Okay

Raji

Travelled with family and small children
While our room got upgraded with a pool - it was much smaller than the original room we booked; with two kids we would had preferred more space over the private pool as it was so cold. Food was ok - Mexican restaurant was decent. This is an older hotel so you have to expect that the rooms and their conditions are older as well
Stayed 3 nights in Feb 2026

10/10 Excellent

Israel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The number one thing that stood out to my Wife and I was the customer service. The staff was actually happy to have us and you could feel it. The food and drinks were good too. The scenery/ aesthetics was absolutely beautiful which prompted us to do a great photo shoot with Enersto and was so good!! The photos turned out amazing!! Thank you to Isabella (Front desk), Juan (Bailsman), Erick (Spanish class), Benito (drink waiter on the beach). And of the housekeepers and plenty of other nice staff that we didn't quite catch your name but we felt your positive energy. The beach was beautiful and not much seaweed at all and they cleaned it daily! This was a Valentine trip for my Wife and I and you all exceeded our expectations. Gracias!!
Stayed 4 nights in Feb 2026

8/10 Good

Thomas Edward, Pittsburgh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed several things with our stay - the staff was always friendly and eager to help. Our room was CLEAN and the grounds were nicely kept. We enjoyed several of the evening events. The restaurants were great and the food was delicious. Keep in mind, if you have an early excursion, before breakfast, you can order room service the night before and it will be delivered ON TIME and made to perfection!!! We did not take any children, so I dont know abt those amenities. One thing to note, during our check in, were weren't explained / advised as to what our package included. This was frustrating as we did not know we had access to other parts of the resort. Overall, a solid 4 on the rating.
Stayed 8 nights in Feb 2026

10/10 Excellent

Aaron Joshua

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff everyone was so friendly I’d love to go back
Stayed 6 nights in Jan 2026

10/10 Excellent

Ramachandra

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless.staff was very helpfull. I had lot of trouble to locate rooms given their room number. I strongly suggest to set up indicators to locate rooms given the room#.
Stayed 3 nights in Feb 2026

10/10 Excellent

Hannah

Stayed 4 nights in Feb 2026

10/10 Excellent

DANIEL

Stayed 3 nights in Jan 2026

8/10 Good

Nseabasi

Stayed 1 night in Jan 2026

6/10 Okay

Donna Phyllis

Travelled with family
Disliked: Property conditions & facilities
The staff was nice. Just was a hierarchy system. That was very noticeable
Stayed 6 nights in Jan 2026

10/10 Excellent

JAYSON R ST, Southwick

Nice older resort.
Stayed 5 nights in Jan 2026

10/10 Excellent

Maria

Stayed 4 nights in Nov 2025

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