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Mercure Amsterdam City

4.5 star property

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Photo gallery for Mercure Amsterdam City

Lunch and dinner served, international cuisine
Meeting facility
Privilege, Room, 1 Double Bed
Exterior
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Parking available
  • Laundry
  • Room service

Explore the area

View in a map
Joan Muyskenweg 10, Amsterdam, 1096 CJ
  • Place, RAI Exhibition and Congress Centre
    ‪2 min drive‬
  • Place, Van Gogh Museum
    ‪7 min drive‬
  • Place, Rijksmuseum
    ‪8 min drive‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪13 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Privilege, Room, 1 Double Bed

8.8 out of 10
Excellent
(12 reviews)
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Multiple Beds (Privilege)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Multiple Beds (Privilege)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Privilege, Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Privilege, Twin Room, 2 Single Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, 1 Double Bed with Sofa bed (Privilege)

In-room safe, desk, laptop workspace, blackout curtains

Triple Room, 1 Double Bed with Sofa bed (Privilege)

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(31 reviews)
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room, 1 Double Bed with Sofa bed (Privilege)

Quadruple Room, 1 Double Bed with Sofa bed (Privilege)

Quadruple Room, 1 Double Bed with Sofa bed (Privilege)

9.4 out of 10
Exceptional
(12 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Classic Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 21 sq m
  • River view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Amsterdam City

Riverfront hotel with a fitness center and a sauna
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Mercure Amsterdam City offers 368 accommodations with laptop-compatible safes and espresso makers. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Mercure Amsterdam City. During your stay, you're just a quick walk from Amstel Business Park. Enjoy features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Bar/Lounge FLOOR
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 4-minute drive from RAI Exhibition and Congress Centre and a few minutes from Ziggo Dome
Mercure Amsterdam City offers its guests a sauna and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 9042 square feet (840 square meters) and includes conference space. A library, a terrace, and a vending machine are also featured at the luxury Mercure Amsterdam City. Parking is available for a fee.

This 4.5-star Amsterdam hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bar/Lounge FLOOR - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
L'Ambiance - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (EUR 33 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to noon on weekends; EUR 25.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Bar/Lounge FLOOR
  • L'Ambiance

Things to do

  • Bicycle rentals
  • Foosball table
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • 9,042 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In a regional park
  • On a river
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 18 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: EUR 30.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25.50 per person
  • Self parking fee: EUR 33 per day
  • Early check-in fee: EUR 30.00 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Amsterdam City Mercure Hotel
Mercure Amsterdam City
Mercure Hotel Amsterdam City
Mercure Amsterdam
Mercure Amsterdam City Hotel
Mercure Amsterdam City Amsterdam
Mercure City Amsterdam City Hotel
Mercure Amsterdam City Hotel Amsterdam

Reviews

Mercure Amsterdam City Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 494 out of 1007 reviews
Rating 8 - Good. 363 out of 1007 reviews
Rating 6 - Okay. 97 out of 1007 reviews
Rating 4 - Poor. 36 out of 1007 reviews
Rating 2 - Terrible. 17 out of 1007 reviews

Reviews

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staff were great
Stayed 3 nights in Jun 2025

10/10 Excellent

RAJKUMAR

Stayed 2 nights in Jun 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Rooms and restaurants were fine. I did not like that electrical outlets were on the same circuit as the lights - so no overnight charging capabilities....
Stayed 3 nights in Jun 2025

8/10 Good

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was pretty good. The extra bed worked perfect for kiddo. Main bed was pretty comfortable as well and pillows were decent. Stupid open concept shower that is popular these days allows a lot of water out. Decent sized room for sure. Area is nice enough but a little less convenient than expected as the metro really only runs to central and a lot of our plans were south of there. So we ended up walking to tram and using it. But it was nice to be on a quiet canal with a few boats going by and being able to sit outside and enjoy a drink looking at the water/boats. Would stay here again.
Stayed 2 nights in Jun 2025

4/10 Poor

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mariam

Liked: Staff & service, amenities, property conditions & facilities
The staff were so polite and the service given was amazing. My room was upgraded and i cannot complain as i loved the extra space and the room too. The room was also super clean and just perfect. Thank you for having me and thank you for making my stay special :) :) I appreciate all the extra efforts everyone went for me. And hope to stay again soon:)
Stayed 2 nights in May 2025

6/10 Okay

Danielle

Travelled with partner
While the hotel was generally clean, we were disappointed by the lack of some basic amenities we’ve come to expect—such as timely room service and the availability of washcloths. The room itself felt quite cramped. Although the staff we interacted with were friendly and courteous, overall service fell short. After returning one evening to find our room untouched, we had to contact the front desk for fresh towels and tidying. Throughout our stay, small but important details were repeatedly overlooked—used mugs sat for days, tea condiments weren’t restocked, and basic items like toilet paper and tissues weren’t replenished. We’ve stayed at a nearby hotel with the same star rating and similar pricing, and the experience there was noticeably more comfortable and well-maintained.
Stayed 5 nights in Apr 2025

8/10 Good

For

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

It was amazing trust me, I highly recommend
Stayed 2 nights in Apr 2025

8/10 Good

Georgina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and location providing you’re happy being 15-20 mins drive to the city centre.
Stayed 1 night in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

MACHIKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and cozy

The room was comfortable, very clean and had a Nespresso machine. We can fill a water bottle at the reception service area. The location is good, just 5 minutes to the Metro station. Around the hotel there's no cafe, supermarket or shopping area. So, if you need something snack or breakfast, you should get them at the city.
Stayed 2 nights in Apr 2025

8/10 Good

Rachel Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but a shame checking in was poor and not much near by
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kamin, Toronto

Business traveller
Disliked: Cleanliness, staff & service, amenities
Housekeeping service extremely weak, front desk not once apologized once complained about issues in the bathroom! Unique experience!
Stayed 4 nights in Mar 2025

8/10 Good

Juan Ernesto, Santo Domingo

Stayed 1 night in Mar 2025

8/10 Good

Basil

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff very helpful
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, but far from town centre

Nice, clean hotel, easy access to airport. But too far from the town centre. We have to get an Uber, and it costs a fortune over 3 days.
Stayed 2 nights in Mar 2025

6/10 Okay

Timothy, St Albans

Business traveller
Liked: Cleanliness, staff & service
Poor lighting in room and bathroom. Glad I don’t have makeup to apply, I’m sure if my wife was travelling with me she would have commented. Lack of power sockets - phone is plugged into guest socket should be plugged in below / behind bed. Light switches for bathroom should be my bathroom door and not 2 metres away by front door.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room but far from the city centre
Stayed 3 nights in Dec 2024

4/10 Poor

Ella

Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff, room was very comfortable and modern.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Teased me with a TV

It was great however the TV channels didn’t work and also Airplay to watch your own stuff on the TV didn’t work when spoken to the attendant they disclaimed all rooms were like this so there was no need for them to tease me with a TV.
Stayed 3 nights in Dec 2024

10/10 Excellent

Elliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place with easy access to Amsterdam using the metro
Stayed 3 nights in Dec 2024

10/10 Excellent

Simon

Stayed 3 nights in Nov 2024