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Four Points by Sheraton Cancun Centro

4.0 star property

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Photo gallery for Four Points by Sheraton Cancun Centro

Junior Suite, 1 King Bed
2 bars/lounges, sports bar
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, QROO, 77500
  • Place, Galenia Hospital
    ‪1 min walk‬
  • Place, Dubai Palace Casino
    ‪8 min walk‬
  • Place, Plaza Las Americas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Traditional Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

8.4 out of 10
Very good
(31 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Four Points by Sheraton Cancun Centro

This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Wired internet in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton Cancun Centro. During your stay, you're just a quick walk from Galenia Hospital. Features include free wired internet, plus 2 restaurants and 2 bars.
  • Free wired Internet
  • Enjoy international cuisine at The Eatery Bistro, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 2-minute drive from Plaza Las Americas and 13 minutes from Cancun Convention Center
  • Cats and dogs welcome for a fee
Four Points by Sheraton Cancun Centro offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a 24-hour business center and 5 meeting rooms. Event space at this hotel measures 2121 square feet (197 square meters) and includes a conference center. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Cancun Centro.

This 4-star Cancun hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
The Eatery Bistro - This family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Toastina Sports Bar - This sports bar specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (2,121 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Four Points by Sheraton Cancun Centro Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 439 out of 807 reviews
Rating 8 - Good. 233 out of 807 reviews
Rating 6 - Okay. 63 out of 807 reviews
Rating 4 - Poor. 40 out of 807 reviews
Rating 2 - Terrible. 32 out of 807 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 4 nights in Jan 2026

10/10 Excellent

Navid

Stayed 5 nights in Dec 2025

10/10 Excellent

Guray

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025

8/10 Good

Natia

Stayed 3 nights in Dec 2025

8/10 Good

Lori

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025

4/10 Poor

Aaditya, Toronto

Stayed 1 night in Dec 2025

4/10 Poor

Michael, Lincolnwood

Liked: Cleanliness, amenities, property conditions & facilities
There was a long line to check in and I wasn’t able to do it online either through the Marriott app. Finally, when we got to the front they said there were no clean rooms. It took them another 15-20 minutes to clean the room. When we got in the room there were no towels. We wasted at least 35-45 minutes on something that should have taken 2-3 minutes.
Stayed 1 night in Dec 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

christian

Stayed 3 nights in Dec 2025

10/10 Excellent

Tara

Stayed 19 nights in Nov 2025

10/10 Excellent

Gloria Falcao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet is great with a lot of options, fresh and tasty. The staff speaks English very well and are thoughtful. Being connected to the hospital next door is a plus. The roof terrace with exercise room is very nice.
Stayed 4 nights in Nov 2025

10/10 Excellent

Thomas, Hobe Sound

Stayed 1 night in Nov 2025

2/10 Terrible

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The management staff is the weak link for this establishment. Not at all concerned with customer service. We stayed there a total of four weeks and couldn’t wait to leave due to the problems that we had and managements unwillingness to fix them
Stayed 7 nights in Nov 2025

4/10 Poor

Oleg

Pool always closed. Sauna out of order. WiFi slow.
Stayed 7 nights in Nov 2025

4/10 Poor

leon

Stayed 3 nights in Nov 2025

8/10 Good

Rafael

Stayed 2 nights in Nov 2025

10/10 Excellent

John

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025

6/10 Okay

Erin

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities
Recommended. Everything is great here
Stayed 4 nights in Jul 2025

4/10 Poor

Marggie

Travelled with partner
Liked: Cleanliness
Expedía and the hotel refused to refund me for early check out despite not providing the room I had originally booked (with balcony) and having to les e due to a very limited room service
Stayed 4 nights in Aug 2025

6/10 Okay

Diana

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The bathroom in the room was dirty and dusty, .
Stayed 1 night in Aug 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Great Location to get AWAY$$!!!
Stayed 1 night in Aug 2025

4/10 Poor

Diana

Stayed 2 nights in Aug 2025

10/10 Excellent

Kengo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

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