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Fiesta Americana Cozumel All Inclusive

4.0 star property
VIP Access

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Photo gallery for Fiesta Americana Cozumel All Inclusive

2 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
Property video
Sun deck
1 bedroom, premium bedding, down duvets, pillow-top beds
Private beach, free beach cabanas, sun-loungers, beach umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pet-friendly

Explore the area

View in a map
Carretera A Chankanaab Km 7 5, Cozumel, QROO, 77600
  • Place, Chankanaab Beach Adventure Park
    ‪19 min walk‬
  • Place, Chankanaab National Park
    ‪3 min drive‬
  • Place, Paradise Beach
    ‪9 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪29 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.8 out of 10
Excellent
(19 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

8.0 out of 10
Very good
(13 reviews)
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Non Smoking (Imperial)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 3 Bedrooms, Non Smoking (Imperial)

  • 175 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Master)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Non Smoking (Master)

9.2 out of 10
Wonderful
(12 reviews)
  • 79 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

1 bedroom, premium bedding, down duvets, pillow-top beds

Family Suite, 2 Bedrooms

8.6 out of 10
Excellent
(7 reviews)
  • 119 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Honeymoon Suite

Honeymoon Suite

Honeymoon Suite

  • 79 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite with Plunge Pool, 1 King

55-inch LED TV with cable channels, table football, music library

Master Suite with Plunge Pool, 1 King

8.8 out of 10
Excellent
(6 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Governor)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite (Governor)

10.0 out of 10
Exceptional
(1 review)
  • 119 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Private Pool

55-inch LED TV with cable channels, table football, music library

Family Suite, 3 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • 176 sq m
  • 3 bedrooms
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

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About this property

Fiesta Americana Cozumel All Inclusive

Beachfront property with 7 restaurants and 2 outdoor pools
Catch some rays on Fiesta Americana Cozumel All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Change of towels is available on request.
Fiesta Americana Cozumel All Inclusive offers 102 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to furnished balconies or patios. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
A private beach and a health club are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Na´Ha´ has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 17 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Fiesta Americana Cozumel All Inclusive. During your stay, you're just a quick walk from Arrecifes de Cozumel National Park. You'll find features like free breakfast, free WiFi in public areas, and free self parking. This property offers pet-friendly amenities like food and water bowls.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Italian cuisine at Rosato, one of the property's 7 restaurants and 3 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to massages, manicures and pedicures, or detox wraps at Na´Ha´
  • Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a gym, and a sauna
  • Just a 2-minute drive from Chankanaab National Park and 8 minutes from Paradise Beach
  • Cruise terminal and ferry terminal shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Fiesta Americana Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Fiesta Americana Cozumel All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club. Free self parking is available.

This 4-star Cozumel property is smoke free.

Guests are served free buffet breakfast daily from 6:00 AM to noon.
Rosato - This fine-dining restaurant specializes in Italian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.
El Mexicano - This fine-dining restaurant specializes in Mexican cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Peninsula - This fine-dining restaurant specializes in Asian cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cevicheria - Overlooking the ocean, this seafood restaurant specializes in seafood and serves lunch only. Guests can enjoy drinks at the bar. Open select days.
Vina del Mar - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Kids club

Lessons/classes/games

Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to noon
  • 2 beach bars
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cevicheria
  • El Mexicano
  • Peninsula
  • Rosato
  • Vina del Mar

Things to do

  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Music library
  • Playground
  • Sauna
  • Snorkelling
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,560 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1989
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 77 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.27 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 77 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Fiesta Americana
Fiesta Americana Cozumel All Inclusive All-inclusive property
Fiesta Americana All Inclusive Cozumel
Fiesta Americana Cozumel
Fiesta Americana Cozumel All Inclusive
Fiesta Cozumel
Fiesta Americana Cozumel All Inclusive Hotel Cozumel
Fiesta Americana Cozumel Dive Resort
Fiesta Americana Cozumel All Inclusive Hotel
Fiesta Americana Cozumel All Inclusive
Hotel Fiesta Americana Cozumel - All Inclusive Cozumel
Cozumel Fiesta Americana Cozumel - All Inclusive Hotel
Hotel Fiesta Americana Cozumel - All Inclusive
Fiesta Americana Cozumel - All Inclusive Cozumel
Fiesta Americana All Inclusive Hotel
Fiesta Americana All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Cozumel All Inclusive Cozumel
Fiesta Americana Cozumel All Inclusive All-inclusive property

Reviews

Fiesta Americana Cozumel All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 515 out of 1001 reviews
Rating 8 - Good. 253 out of 1001 reviews
Rating 6 - Okay. 129 out of 1001 reviews
Rating 4 - Poor. 60 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

Reviews

10/10 Excellent

JAMES RICHARD, COTTONWOOD HEIGHTS

Stayed 8 nights in Aug 2025

8/10 Good

Angelica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 7 nights in Aug 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was stunning and felt very quaint on the beach.
Stayed 5 nights in Jul 2025

10/10 Excellent

larry

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the snorkeling and the food
Stayed 3 nights in Jul 2025

10/10 Excellent

DIANA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stars of this resort is The Staff. We felt special from the moment we arrived until the day we left. 2 things we missed: the ocean breeze and the sound of the surf. Being on the mainland-facing side of the island, you don’t get the ocean breeze & having no beach area means no surf to lull me to sleep. A couple notes: 2 options for breakfast: the buffet that’s outside and across the street & room service. No buffet for dinner. You can make reservations at the restaurants or order from room service. It is a small resort, but fun. The pool is lovely. The snorkeling on the beach area is beautiful & filled with beautiful fish and reef.
View from 7th floor room
Panels cheese app at Mexican restaurant
Watermelon salad at Mexican restaurant
Chocolate cake from Mexican restaurant
Stayed 7 nights in Jul 2025

10/10 Excellent

Jessica

Stayed 4 nights in Jul 2025

6/10 Okay

michael b

Travelled with partner
Liked: Cleanliness, amenities
Room service was terrible food was delivered cold and not fresh. Dinner reservations were very limited
Stayed 4 nights in Jul 2025

10/10 Excellent

Aya

Stayed 3 nights in Jul 2025

6/10 Okay

Jordan

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

CLAUDINE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Traveled with a group of 6 and we had a great time. Had a 3 bedroom that gave us plenty of space. The water was amazing for snorkeling, kids loved the pool. Staff was great, favorite restaurant was the grill by the water and buffet for breakfast. The other restaurant for dinner was just okay, took at least 2 hours each night to eat dinner, service was very slow and food at times was not good. Over all minus dinner we had a great time
Stayed 3 nights in Jul 2025

10/10 Excellent

Kaleena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Vacay 2025

We enjoyed our stay at Fiesta Americana in Cozumel. The staff was helpful and friendly, rooms were spacious and clean, and the food was great!!! We traveled with 14 total, and all had a great time!
Stayed 5 nights in Jul 2025

4/10 Poor

Alphonse

Travelled with partner
Disliked: Property conditions & facilities
Entertainment activities not so great. Open bar with unlimited drinks but not very generous with the alcohol
Stayed 5 nights in Jul 2025

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Everything was great, but I want to give a special shout-out to all the hotel staff. Front desk, waiters, bartenders, cooks, housekeepers… everyone was doing an amazing job! You can truly see the effort, dedication, and kindness in the way they work. Thank you for making our stay so enjoyable!
Stayed 3 nights in Jul 2025

10/10 Excellent

Jesse F

Stayed 6 nights in Jun 2025

2/10 Terrible

Darrell

Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Stayed 7 nights in Jun 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed staying at this all inclusive resort. The facilities were beautiful and we really enjoyed the nightly shows.
Stayed 7 nights in Jun 2025

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect. The staff were amazing and attentive. Really wonderful! It was a smaller resort which we loved. But it had all the amenities of a larger resort. For the most part the food was very good and the restaurants were good . The kids had a ball. I’ve stayed at many all inclusives and I would go back here in a heartbeat. The rooms were very clean and well stocked. Room service was always prompt. Snorkeling was good right off the hotel . All in all a fantastic place to stay
Stayed 6 nights in Jun 2025

8/10 Good

Boris, WALNUT

Stayed 3 nights in Jun 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall our family of 4 with two teenagers had a good stay. As with any AI there were pros and cons. We were on the 6th floor and the view was amazing, but FYI trees would block many lower floor views. The pool is redone beautifully, and the over water terrace beds are amazing. Great snorkeling out front (bring your own gear). Great drinks with quality booze options, but no alcohol served until 11 AM. The restaurants were excellent, we loved the lunch cevicheria, however the buffet wasnt very good and there needs to be a net around the whole dining area to keep birds out of the food that’s not covered. Check schedule and make online reservations for dinner at the restaurants, no limit but not all are open every night. Wished there were more activities during the day, the evening entertainment was ok- I think the fire show is the highlight but we weren’t there for that. Air conditioning was great in one of our rooms but wouldn’t get below 23c/75f in the other. Overall an awesome hotel for adults but there are better options for families with kids.
Stayed 3 nights in Jun 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful Resort, great staff and good food. The only con was as soon as we got there we were greeted by a “concierge” that was trying to get us to listen to a 90 minute sales pitch for a membership to the hotel chain.
Stayed 6 nights in Jun 2025

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole staff is very friendly and caring the restaurants were great as well I really loved the atmosphere can’t wait to return again.
Stayed 3 nights in Jun 2025

2/10 Terrible

Blanca

Liked: Cleanliness
Disliked: Property conditions & facilities
Some of the staff was very friendly and great customer service with us but we did have issues with our room. One of the showers in the room didn’t work as soon
Stayed 7 nights in Jun 2025

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