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Citymax Hotel Al Barsha at the Mall

3.0 star property

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Photo gallery for Citymax Hotel Al Barsha at the Mall

Lobby sitting area
Front of property
Double Room with 20% off F&B
Hallway
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Behind Mall of Emirates, Al Barsha First, Dubai
  • Place, Mall of the Emirates
    ‪7 min walk‬
  • Place, Ski Dubai
    ‪7 min walk‬
  • Place, Meem Gallery
    ‪10 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪25 min drive‬

Room options

View all photos for Double Room with 20% off F&B

Double Room with 20% off F&B

Double Room with 20% off F&B

7.2 out of 10
Good
(5 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Double Room

Family Double Room

Family Double Room

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Twin Room with 20% off F&B

Twin Room with 20% off F&B

Twin Room with 20% off F&B

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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Exterior
Novotel Suites Mall Avenue Dubai
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  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,000 reviews
The price is €32
includes taxes & fees
12 Jul - 13 Jul
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About this property

Citymax Hotel Al Barsha at the Mall

A restaurant, 2 bars/lounges, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and dry cleaning.
Citymax Hotel Al Barsha at the Mall offers 376 air-conditioned accommodations with safes and complimentary bottled water. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. Renovation of all guestrooms was completed in May 2018.

Recreational amenities at the hotel include a health club.
During your stay at Citymax Hotel Al Barsha at the Mall, you'll be within walking distance of Mall of the Emirates. Enjoy features like free WiFi in public areas and free self parking, plus 2 bars.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • 14 minutes by foot from Mall of the Emirates and a 5-minute drive from Souk Madinat Jumeirah
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A health club, a vending machine, and gift shops/newsstands are also featured at the business-friendly Citymax Hotel Al Barsha at the Mall. Free self parking is available. A complete renovation of Citymax Hotel Al Barsha at the Mall was completed in May 2018.

Smoking is allowed in designated areas at this 3-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
City Cafe - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 30 for adults and AED 15 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • City Cafe

Things to do

  • Billiards/pool table
  • Health club
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in public areas
  • Handrails in stairways
  • Lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - May 2018

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Citymax Hotel Al Barsha at the Mall

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 30 for adults and AED 15 for children
  • Airport shuttle fee: AED 200 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Citymax Hotel Al Barsha at the Mall offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Citymax
Citymax Al Barsha Dubai
Citymax Barsha
Citymax Dubai Al Barsha
Citymax Hotel
Citymax Hotel Al Barsha Dubai
Citymax Hotel Barsha
Citymax Hotel Dubai Al Barsha
Hotel Citymax
Citymax Al Barsha Hotel Dubai
Citymax Hotel Al Barsha Mall
Citymax Al Barsha Mall
Citymax Al Barsha Hotel Dubai
Citymax Hotel Al Barsha at the Mall Hotel
Citymax Hotel Al Barsha at the Mall Dubai
Citymax Hotel Al Barsha at the Mall Hotel Dubai

Citymax Hotel Al Barsha at the Mall Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 261 out of 878 reviews
Rating 8 - Good. 379 out of 878 reviews
Rating 6 - Okay. 161 out of 878 reviews
Rating 4 - Poor. 48 out of 878 reviews
Rating 2 - Terrible. 29 out of 878 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Yousuf E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel at a great location
Stayed 1 night in Jun 2025
Verified

8/10 Good

Suhail

Liked: Cleanliness, property conditions & facilities
Excellent staff and customer service, Jenni made special effort to make our stay memorable. The hotel and rooms are clean. Only downside was small room size, limited wardrobe space and bed/mattress quality poor. There’s also a dance club on the main floor which gets noisy so for sensitive sleepers this could be a problem.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Hanadi

Liked: Cleanliness
Excellent
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Ali

Liked: Cleanliness, amenities, property conditions & facilities
Location close to the mall of the emirates and nice restaurants
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 4 nights in Jan 2026
Verified

8/10 Good

BYRON

Liked: Cleanliness
Good property.
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect location, very clean, very nice service. Nice support from staff
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Kristian

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 8 nights in Jun 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception are kind, professional and helpful, in particular Fatiha, Esam and Faith. Itwould be nice to have detox water at the reception, as in Rove and Ibis three-star hôtels, as well as tissues, because it is blister ing hot and humidity outside.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and amazing location as it is right behind emirates mall! The road to the hotel is so packed during peak hours with heavy traffic. Breakfast was good and diverse
Verified

10/10 Excellent

Phillip S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 8 nights in Oct 2023
Verified

6/10 Okay

Muhammad

Reasonable for a one night stay. Staff was helpful. Rooms are somewhat small, and smell a bit. We arrived late after midnight and the Room wasn't ready. We had to wait for a while until the room is ready. I didn't like the idea of that extensive ID verification for every one staying, but it seems a common thing among hotels in the region.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Anthony

Disliked: Property conditions & facilities
I arrived at 4 am with prior notice and my room was still not ready. They gave me a different room and promised to switch me later. Upon entering the room it looked very little like the images. The furniture was worn, faded and in rough shape. When I tried to take a shower the water scalded me and I burnt my arm. It would not cool. Additionally the shower quickly flooded. When I complained they found another room for me. I was told that the weather caused the hot water. At 4 am it was hot enough to burn. Upon going to the new room I was able to get cool water but the shower head was broken and would raise above my chest. And again it flooded, to which maintenance said they all flood. I got about 30 minutes of sleep on the rock hard bed before I packed up and checked out. Moving to a different hotel.
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

ANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel com ótimo custo x benefício, próximo a shopping, todo tipo de comércio e serviços, além de ter acesso fácil a transporte público, já que aplicativo e taxi custam muito caro em Dubai. O serviço é ótimo, funcionários muito atenciosos, limpeza impecável. Recomendo demais.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

lucio

Liked: Cleanliness, amenities
La zona dove si trova l'hotel la conoscevamo, posizionata vicinissima al Mall of the Emirates e quindi alla fermata della metro, fondamentale per gli spostamenti se si opta prevalentemente per questo mezzo. L'hotel offre delle camere spartane e un po' datate, ma bisogna considerare anche il prezzo vantaggioso nel nostro caso rispetto alla media. La pulizia in generale è risultata ottima. La colazione a buffet l'ho trovata eccellente, non ci ha delusi. Al nostro arrivo la camera assegnataci, però, è risultata, (sarà stato un caso), parecchio rumorosa probabilmente per assembramenti in strada di riders, locale con musica etc. Ma qui ci è venuta in aiuto la reception tramite la gentile Leonora che ha provveduto ad un cambio stanza immediato e da li è andato tutto bene. Approfitto per ringraziarla dell'assistenza che ha saputo darci e dei suoi modi professionalmente garbati. Consiglio questa struttura? Si, se cercate essenzialmente una struttura di compromesso tra la praticità ed economicità.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Nicolas A

Liked: Cleanliness, staff & service, amenities
El hotel está renovado, la habitación es pequeña pero práctica. Muy buena limpieza. Su personal es muy atento especialmente el de limpieza. Muy recomendable la zona donde está el hotel. Accesible de muchas maneras. Esta cerca de un mall y de una estación de metro.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente experiencia

Mi reciente estadía en el Hotel Citymax Al Barsha fue una experiencia verdaderamente grata. Desde nuestra llegada, fuimos recibidos con una atención cálida, profesional y llena de hospitalidad. Un agradecimiento muy especial para Leonora, Stella y Fatiha, tres joyas en la recepción que nos trataron como auténticos reyes, siempre con una sonrisa y una disposición admirable. Y, por supuesto, gracias al manager Ahmed Farik, por liderar un equipo que realmente se esfuerza por brindar un servicio de clase mundial. El lobby del hotel tenía un aroma encantador que invitaba a quedarse, a relajarse, a disfrutar. El ambiente era acogedor y moderno, ideal tanto para viajeros de negocios como de placer. El desayuno fue excelente, y todo el personal del restaurante nos atendió con una amabilidad espectacular, atentos a cada detalle. La única observación que tengo es respecto a las camas en las habitaciones dobles, que me parecieron un poco pequeñas, como si estuvieran pensadas más para niños que para adultos. Fuera de eso, todo lo demás fue impecable. La ubicación del hotel es lo mejor que tuvimos, llena de restaurantes, tiendas de compras y una cercanía de dos Mall de los más conocidos de Dubai Emirates y Dubai Mall Gracias por hacer de nuestra visita a Dubái una experiencia aún más especial. ¡Espero volver pronto y recomendaré el hotel con entusiasmo a todos los que viajen a esta hermosa ciudad! — Francisco Montás Echolatino Viajes
Stayed 2 nights in Apr 2025
Verified

8/10 Good

SHUNSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ジャワールームの排水

他の方もご指摘の通り、シャワーの排水が悪く、弱い水圧にもかかわらず、トイレ、洗面エリアまで水浸しになります。 なぜここまで排水が悪いのかと気になり、排水溝を見たところ、謎の蓋が。 蓋を外すと気持ちよく流れました。 また4階のお部屋でしたが、夜中もクラクションが鳴り、騒音が気になりました。
Stayed 2 nights in Feb 2025
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay, the hotel is clean and the location is fantastic!
Stayed 7 nights in May 2022
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel located very close to the Mall of the Emirates (just across the road). Downside is traffic can be bad at peak times. Rooms on the small side, but adequate and very clean. Two bars onsite (one sports and one with live music) both reasonably priced (for Dubai). Hotel breakfast also reasonably priced (for Dubai) - but hot choices a little limited. Roof top pool nice size (15m) and very clean, only downside is limited sun bed space. Owing to Covid, only 12 at a time permitted in the pool area on sunbeds (with no more than 8 of those in pool).
Stayed 12 nights in Oct 2021
Verified

6/10 Okay

Jean Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hotel propre avec un bon service. Bon rapport qualité/prix et très bien situé. MAIS exiger une chambre à l'avant, sinon achetez-vous des bouchons car très bruyant à l'arrière !
Stayed 7 nights in Nov 2021
Verified

4/10 Poor

Yafil Mubarak

Disliked: Amenities
What is unique about this property is the location and sports bar. I didn't like the towels, they were too old, the room was tiny in conoarison to other rooms that seem more spacious, the bathroom was poorly installed and my safe didn't work. Honestly i am never going back after this second time.
Stayed 3 nights in Oct 2021
Verified

6/10 Okay

aline c

Liked: Cleanliness

Ja foi bom.

Eu ja fiquei hospedada antes e esse hotel era melhor. Eu solicitava algo para recepção e eles nao realizavam, meu pacote era café da manha incluso, mas quando eu ia tomar cafe, eles diziam que nao era. Os funcionários nao eram muitos simpáticos. Chegavam gritando, me senti constrangida
Stayed 5 nights in Oct 2021

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