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Crowne Plaza Festival City by IHG

5.0 star property

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Photo gallery for Crowne Plaza Festival City by IHG

Interior
Serves lunch, dinner and brunch
Couples treatment room(s), hot tub, body treatments, prenatal massages
Exterior
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Dubai Festival City, Dubai
  • Place, Dubai Festival City Mall
    ‪9 min walk‬
  • Place, Festival Center
    ‪9 min walk‬
  • Place, Dubai Creek
    ‪12 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(27 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds (Waterfront View)

9.0 out of 10
Wonderful
(6 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 1 King Bed (Waterfront View)

9.0 out of 10
Wonderful
(2 reviews)
  • Water view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (Waterfront View)

9.4 out of 10
Exceptional
(25 reviews)
  • Water view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Single Beds

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room (Waterfront View)

Minibar, in-room safe, desk, soundproofing

Standard Room (Waterfront View)

  • Water view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

Suite, 1 Bedroom (Waterfront View)

9.6 out of 10
Exceptional
(4 reviews)
  • Water view
  • 83 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

9.6 out of 10
Exceptional
(19 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite (Diplomatic)

Minibar, in-room safe, desk, soundproofing

Suite (Diplomatic)

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Crowne Plaza Festival City by IHG

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and free train station pick-up. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Festival City by IHG. During your stay, you're just a quick walk from Dubai Festival City Mall. Enjoy features like free WiFi in public areas, free valet parking, and free train station pick-up service.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mediterranean cuisine and a poolside location while dining at Zaytoun
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to massages, body wraps, or body scrubs at Spa InterContinental
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • 9 minutes by foot from Dubai Festival City Mall
  • Free train station pick-up, train station drop-off, and local-area shuttle service
Crowne Plaza Festival City by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City by IHG. An area shuttle within 10 kilometers, a train station pick-up service, and a train station drop-off service are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Belgian Beer Cafe Dubai - This pub serves brunch, lunch, and dinner. Open daily.
Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 10 kilometres
  • Free train station pick-up shuttle from 6:00 AM to midnight
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Belgian Beer Cafe Dubai
  • Mazar Lounge
  • Zaytoun

Things to do

  • Bicycle storage
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 19 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 606747
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival
Crowne Plaza Festival City
Crowne Plaza Festival City Dubai
Crowne Plaza Festival City Hotel
Crowne Plaza Festival City Hotel Dubai
Festival City Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Festival City
Crowne Plaza Festival City by IHG Hotel
Crowne Plaza Festival City by IHG Dubai
Crowne Plaza Festival City an IHG Hotel
Crowne Plaza Festival City by IHG Hotel Dubai

Crowne Plaza Festival City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 710 out of 1001 reviews
Rating 8 - Good. 226 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 13 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Samuel

Stayed 6 nights in Dec 2025

10/10 Excellent

Pat, Upper Basildon

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel - great location for a conference and right next to a big shopping mall with some great restaurants. Room was spotless as was the whole hotel and bed was super comfortable. Staff were great and top level service and a great Belgian bar for food and a few beers.
Stayed 4 nights in Jan 2026

8/10 Good

michael

Stayed 3 nights in Jan 2026

8/10 Good

Luisa

Stayed 5 nights in Jan 2026

6/10 Okay

Steve

Travelled with family
Disliked: Cleanliness
Room was dirty on arrival with stains on sofa and hairs in the bathtub. The staff were very apologetic and moved our room but really this shouldn’t have happened.
Stayed 2 nights in Dec 2025

10/10 Excellent

Abdullah, Kuwait City

Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay friendly staff and pleasant service
Stayed 3 nights in Dec 2025

6/10 Okay

kamal

Liked: Staff & service
Rooms are dated
Stayed 1 night in Dec 2025

10/10 Excellent

ANSHUL

Stayed 1 night in Dec 2025

2/10 Terrible

Jay

Stayed 14 nights in Dec 2025

8/10 Good

ELIMELECH

Stayed 5 nights in Dec 2025

10/10 Excellent

Mike

Stayed 3 nights in Nov 2025

10/10 Excellent

Ambar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to book this hotel as a last minute option due to a family member being taken ill, my main request was to have a room that is quiet and away from any noise as I had spent most nights prior in hospital and hadn’t slept at all for almost a week. The check in lady was amazing and told me not to worry and I loved the room. The location was perfect as I was able to go to the mall very easily.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hesam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A five-star and excellent hotel in a calm, cozy, and scenic area with professional and kind staff. Mr. Rihan, who was in charge of our room, was highly dedicated and patient, hosting us in the best possible way. Thanks to all the managers and staff of this hotel, from the restaurant to all other facilities.
Stayed 5 nights in Oct 2025

10/10 Excellent

rattnes, calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as always Loved every minute of our stay Beautiful friendly staff all over Very helpful From housekeeping to kitchen to dining to reception All amazing staff They will go beyond to help Kael from reception was super duper helpful She resolved my issue in minutes Chef Ali in breakfast was super amazing as well He prepares the best Indian cuisine Atif makes the best masala tea We had few cups every morning I can't remember all the names but thank u to all the super amazing staff at Crowne plaza festival city One of the best place to stay
Stayed 8 nights in Oct 2025

10/10 Excellent

Ambika, calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in Oct 2025

10/10 Excellent

Nathan, Salisbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location attached to the DFC mall providing lots of shopping and dining options. The room was a good size with modern deco. Lots of options of places to eat at the hotel as well as the mall. 2 swimming pools to choose from with easy access to sun loungers
Stayed 4 nights in Sep 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a direct walkable entrance into Festival City Mall. In the mall, the choices are endless. Everything is under one roof. Great place to stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Anees

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was immaculate All the staff were friendly and welcoming The front desk staff are the gem of this hotel especially Khalid and Maryam My favourite hotel in Dubai Coming back soon
Stayed 2 nights in Sep 2025

10/10 Excellent

william

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Lukasz

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Cowan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Apr 2025

8/10 Good

Husam

Liked: Cleanliness, staff & service, property conditions & facilities
House keeping staff smells bad
Stayed 8 nights in Aug 2025

8/10 Good

Hussein

Stayed 5 nights in Jul 2025

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more food options in the hotel, but if you don’t mind a short walk, the mall has so much to offer.
Stayed 1 night in Aug 2025

10/10 Excellent

IL HEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to Dubai

The facilities were a bit outdated, but overall it was a good place for a family trip.
Stayed 2 nights in Aug 2025

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