Crowne Plaza Festival City by IHG

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Dates

June 2025

July 2025

Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Couples treatment room(s), hot tub, body treatments, prenatal massages

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Hot tub
Bar
Spa
Housekeeping

Explore the area

Dubai Festival City, Dubai

Dubai Creek
‪6 min walk‬
Dubai Festival City Mall
‪8 min walk‬
City Centre Deira
‪5 min drive‬
Dubai (DXB-Dubai Intl.)
‪4 min drive‬

Room options

Standard Room, 1 King Bed

31 sq m
City view
Sleeps 3
1 King Bed

Premium Room, 1 King Bed (Waterfront View)

36 sq m
Water view
Sleeps 4
1 King Bed

Standard Room, 2 Single Beds (Waterfront View)

33 sq m
Water view
Sleeps 3
2 Twin Beds

Standard Room

City view
Sleeps 2
1 Twin Bed

Suite (Diplomatic)

120 sq m
Water view
Sleeps 4
1 Twin Bed

Standard Room, 2 Single Beds

31 sq m
City view
Sleeps 3
2 Twin Beds

Suite, 1 Bedroom (Waterfront View)

83 sq m
Water view
Sleeps 4
1 King Bed

Standard Room, 1 King Bed (Waterfront View)

33 sq m
Water view
Sleeps 3
1 King Bed

Standard Room (Waterfront View)

34 sq m
Water view
Sleeps 2
1 Twin Bed

Similar properties

Outdoor pool, open 7:00 AM to 8:00 PM, free pool cabanas, pool umbrellas

Pool
Spa
Kids pool
Parking included

for 1 room

includes taxes & fees

3 Jul - 4 Jul

About this property

Crowne Plaza Festival City by IHG

Luxury hotel with a full-service spa and free valet parking

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and free train station pick-up. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Crowne Plaza Festival City by IHG offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Festival City by IHG. During your stay, you're just a quick walk from Dubai Festival City Mall. Enjoy features like free WiFi in public areas, free valet parking, and free train station pick-up service.

Free WiFi
Free valet parking and self parking
Enjoy Mediterranean cuisine and a poolside location while dining at Zaytoun
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the hot tub
Treat yourself to massages, body wraps, or body scrubs at Spa InterContinental
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
9 minutes by foot from Dubai Festival City Mall
Free train station pick-up, train station drop-off, and local-area shuttle service

Crowne Plaza Festival City by IHG offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City by IHG. An area shuttle within 10 kilometers, a train station pick-up service, and a train station drop-off service are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Belgian Beer Cafe Dubai - This pub serves brunch, lunch, and dinner. Open daily.

Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Free area shuttle up to 10 kilometres
Free train station pick-up shuttle from 6:00 AM to midnight
Train station shuttle at scheduled times
Free train station drop-off
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AED 112 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Belgian Beer Cafe Dubai
Mazar Lounge
Zaytoun

Things to do

Bicycle storage
Children's club
Children's pool
Full-service spa
Health club
Hot tub
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Children's club (surcharge)
Children's pool
Free area shuttle
Free cot
In-room babysitting
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Guidebooks
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Business services

11 meeting rooms
Business centre
Computer station
Conference centre

Outdoors

Barbecue grill
Pool loungers
Pool umbrellas
Rooftop terrace

Full-service spa

10 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Detox wraps
Facials
Hot tub
Manicures/pedicures
Prenatal massages
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible train station shuttle
Lift
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchairs on site

19 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Smoke-free property
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided
Free cot
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

Plasma TV with premium channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Free daily newspapers
Iron/ironing board
LED lighting
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 150.0 per stay.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 112 per person
Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival

Crowne Plaza Festival City

Crowne Plaza Festival City Dubai

Crowne Plaza Festival City Hotel

Crowne Plaza Festival City Hotel Dubai

Festival City Crowne Plaza

Crowne Plaza Dubai Festival City Hotel Dubai

Crowne Plaza Festival City

Crowne Plaza Festival City by IHG Hotel

Crowne Plaza Festival City by IHG Dubai

Crowne Plaza Festival City an IHG Hotel

Crowne Plaza Festival City by IHG Hotel Dubai

Crowne Plaza Festival City by IHG Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Dina

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Best breakfast buffet on the planet. Staff are top quality.

Stayed 2 nights in Mar 2025

10/10 Excellent

Nicaurys

10 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property is in a good location.

Stayed 3 nights in Mar 2025

2/10 Terrible

Erline, Tampa

Travelled with family

8 Mar 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Other than the location being good, I wouldn’t recommend. We were told by Crowne that breakfast would be available for the first two mornings at the Intercontinental Hotel next door. What wasn’t made clear was that the room actually came with breakfast for three and not just for two. Something was destined to go wrong and it did! We paid for one additional breakfast on the first day of our five day stay at Crowne. We notified management of the issue the next morning. Yet, our Check Out was delayed and flight almost missed on account of management’s inefficiency to refund the 145 AED in a timely manner. The hovering waitresses at Crowne also made the mealtime experience very uncomfortable as you felt rushed so they could clear the table. Plus, the food was just ok compared to the other hotel. We also never got towels for 3 and constantly had to call down for the extra towels. Crowne does NOT have microwaves. Also, your travel power adapter may NOT be compatible to their outlets and the outlets are in obscure areas if compatible.

Stayed 5 nights in Mar 2025

10/10 Excellent

Erica

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bättre kan det inte bli!

Allt man kan önska och med utsikt över Dubai creek om man inte vill bo nära stranden men hotellets shuttel går varje dag till Kitebeach om man vill dit.

Stayed 7 nights in Feb 2025

10/10 Excellent

Ovais

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2025

8/10 Good

Gary

Travelled with family

14 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Had a very enjoyable stay at Crowne Plaza, Festival City. Festival City itself is served by a small boat to and from Creek harbour and then a walk to Creek metro station. It would be better if the green metro line was connected all the way to this part of Dubai. The hotel itself was very good. The only slight negative is that breakfast options are not as extensive as other hotels, I have stayed in, when in Dubai. However, buffet dinner at the Anise restaurant is out of this world. The hotel staff are all super friendly and really cannot do enough for guests. I would not put anyone of staying here as its very convenient for Festival City mall if you want to eat out or go shopping.

Stayed 4 nights in Feb 2025

8/10 Good

moshe

4 Feb 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 4 nights in Dec 2024

8/10 Good

adrian

2 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

4/10 Poor

Damian

Business traveller

23 Jan 2025

Disliked: Property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

Stephen Roger

20 Jan 2025

Stayed 7 nights in Jan 2025

8/10 Good

Fischer

19 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

10/10 Excellent

CHINTAN

Travelled with family

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2024

10/10 Excellent

Sheik

Travelled with family

3 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Dec 2024

8/10 Good

Anthony

1 Jan 2025

Stayed 3 nights in Dec 2024

8/10 Good

Nathan, HUNTSVILLE

31 Dec 2024

Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Dec 2024

8/10 Good

Mohammadreza

Travelled with family

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2024

8/10 Good

Mohammed, Fujairah

28 Dec 2024

Stayed 2 nights in Dec 2024

8/10 Good

Nuha

Travelled with family

26 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Family friendly

Stayed 5 nights in Dec 2024

8/10 Good

Sharif

Travelled with family

25 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an excellent hotel. The bad side is that it has a sewer smell that goes in and off. Staff have managed to clean, but then comes back unexpectedly. An engineering mess.