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Manzil Downtown by Vida

4-star property
Sheikh Mohammed Bin Rashid, Dubai, (01) 562 1066
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4.2 out of 5
Very good!
See all 14 ebookers Reviews

"The location and amenities in this hotel make it more suitable for adults (i.e. no suitable children's dining facilities, a pleasant, if contained and ... " More

By The Real Mackay on Thu 23 Feb 2012

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Deluxe Room, 2 Single Beds, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Suite, 1 King Bed with Sofa bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us they can't get enough of The Heritage Hotel, Autograph Collection's great location. During your stay, you're just a quick walk from Dubai Mall. Features include free WiFi in public areas, free valet parking and a free manager's reception.

  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Dubai Mall and Dubai Fountain
  • Airport shuttle service available for a fee

The Heritage Hotel, Autograph Collection ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Heritage Hotel, Autograph Collection

Everyone (2) Couples (5) Family (1) Friends (4) Other (1)
4 out of 5

Perfect East/West Combo in ideal location

The location and amenities in this hotel make it more suitable for adults (i.e. no suitable children's dining facilities, a pleasant, if contained and very warm pool area more suited to adults than children with restricted number of sunbeds) This adult biased approach, plus excellent location, make it the wonderful hotel that it is and, in my opinion as a single female traveller, one of the best hotels in Dubai

Posted by on 23 Feb 2012

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2 out of 5

Quality Hotel - But Dull

A very nice new hotel which offers excellent staff, good service and top class facilities. However there is something missing. As it is a 'Business Hotel' there is little or no atmosphere and guests rarely smile or talk to each other. All restaurant facilities are popular but overcrowded, especially the Nesaussie bar. In fact it is not possible to have a quiet drink in the hotel as the Courtyard is also very busy in the evenings and hotel guests must make a reservation to ensure a place. The pool is small, however it was well staffed and clean. Room design is very poor with the bathroom in the room, no seperation. It is described as a contemporary design, however it is really a 'space saving' issue and needs changing. We are an open minded couple, but the lack of 'private space' was not acceptable in a hotel of this calibre. Breakfast service and choice is excellent, but our visit was marred by an eBookers rip-off scam whereby complimentary buffet breakfast was advertised and should have been included in the price we paid. However due to an unexplained 'technicality' upon arrival at the restaurant first morning we found the hotel claimed it was not. Contacting ebookers we were asked to bear the costs until they could investigate. The investigation came up with this: ''As per the OMH Extranet, there is one super saver promotion under which the customer would have been eligible for free breakfast. However, the promotion is not applicable to the room type selected by the user. The user selected DescriptionStandard - 1 twin bed or 1 double bed with Shower, Bathtub, Internet access, Free newspaper The promotion requires: Standard Room - 2 twin (single) beds or 1 double bed with Shower, Bathtub, Internet access'' There is no difference and we feel we were misled by ambiguous advertising and basically ripped off as breakfast in the hotel is very expensive at nearly $25 per person per day. Beware as this problem still exists on the website. The offer is made, but not upheld in the final itinerary. Apart from that, a nice hotel, handy for shopping etc, but then so is the rest of Dubai. There are much better hotels available and we will not return to this one.

Posted by on 27 Jul 2009

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4 out of 5
Badezimmer hätte wiedermal etwas Sanierung nötig und der Abfluss im WC hat ganz widerlich gerochen. Fenster sind nicht sehr Schalldicht. Wer einen leichten Schlaf hat, hat es schwieriger zu schlafen. Ansonsten schönes Hotel, zuvorkommendes Personal und gute Kommunikation und Organisation bezüglich Transfer von und zum Flughafen.

Posted by on 19 Mar 2024

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Comment from Hotel Management

20 Mar 2024 by Asad Haroon

Hi Tobias!I do appreciate the time you have taken to share the concerns and issues that you faced, as this allows us to look deeper into the areas. It is disappointing to know that your expectations weren’t met. Please know that I have shared your comments with our team as we continuously enhance our product whenever possible. Thank you once again and we look forward to the opportunity to welcome your return in a near future at The Heritage Hotel!Regards,Asad HaroonGeneral Manager

5 out of 5
Unser Aufenthalt war grossartig! Uns wurde ermöglicht früher als üblich das Zimmer beziehen zu können und auch sonst war das ganze Personal super freundlich und hilfsbereit! Wir hatten Probleme mit dem GreenPass und das Personal versuchte immer zu helfen. Wir hatten sogar am nächsten Tag Kuchen auf dem Zimmer. Da Ihnen aufgefallen war, das wir Geburtstag hatten. Ein grosses Lob! Lage und Zimmer Top. Gerne wieder.

Posted by , from Unterägeri on 23 Feb 2022

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5 out of 5

Posted by on 16 May 2021

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Comment from Hotel Management

29 May 2021 by Daniel Kingston

Marhaba! Thank you for your positive rating and we are delighted to know that our team were able to make your visit a truly memorable one for you. We are looking forward to welcoming you back again soon. Shukran, Daniel Kingston General Manager

3 out of 5
L'hôtel est très bien placé, à 2 pas du Burj Khalifa et du Dubai Mall. L'établissement est propre les chambres sont confortables. Le service de chambre est top par contre le service à la piscine devrait être amélioré.

Posted by , from Geneva on 6 Jan 2020

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Comment from Hotel Management

7 Jan 2020 by Sharihan Al Mashary General Manager

Marhaba! Setifa, Thank you for choosing to stay in Manzil Downtown and for your great review here. We are delighted to know that the rest of our team were able to make your visit a truly memorable one. And your comment have been very well received, as it is an invaluable tool for improving our service. We look forward to welcoming you back again soon. Shurkran. Sharihan Al Mashary General Manager

5 out of 5
Kleineres, fast schon familiäres Hotel, in dem sich auch einige Einheimische wohl fühlen. Hat sämtliche Ausstattung, die man schätzt und liegt perfekt am Boulevard im Downtown Dubai, so dass Sehnswürdigkeiten wie der Lake Dubai mit der berühmten Fountain, die Dubai Mall und der Burj Khalifa in wenigen Gehminuten erreicht werden können.

Posted by on 27 Dec 2019

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Comment from Hotel Management

28 Dec 2019 by Sharihan Al Mashary General Manager

Marhaba! Thank you for choosing to stay in Manzil Downtown and for your great review here. We are delighted to know that the rest of our team have been able to make your visit a truly memorable one. We look forward to welcoming you back again soon. Shurkran. Sharihan Al Mashary General Manager

5 out of 5
super gelegenes Hotel. schöne Zimmer, sehr freundliches und hilfsbereites Personal

Posted by on 11 Oct 2019

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Comment from Hotel Management

12 Oct 2019 by Sharihan Al Mashary General Manage

Marhaba! Thank you for choosing to stay in Manzil Downtown and for your great review here. We are delighted to know that the rest of our team were able to make your visit a truly memorable one. We look forward to welcoming you back again soon. Shurkran. Sharihan Al Mashary General Manage

5 out of 5
Sehr angenehmes Hotel in der Nähe des Burj Kalifas. Freundliches Personal. Sehr empfehlenswert.

Posted by , from Winterthur on 29 Nov 2018

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Comment from Hotel Management

13 Dec 2018 by Sharihan Al Mashary

Marhaba Urs, Thank you for your excellent review here, and for choosing to stay in Manzil Downtown. We are so delighted that you enjoyed your stay with us. We look forward to welcoming you back again soon. Shukran, Sharihan Al Mashary Hotel General Manager

4 out of 5

Urlaub mit Freunden

Das Hotel wurde im 2014 renoviert. Die Zimmer haben uns vorher besser gefallen (heller und mehr Cache). Die Lärmemissionen vom Restaurant (Garten) bei Poolseite waren vom Donnerstagabend bis Sonntagabend bis ca. 02.00 Uhr sehr störend. Das Personal ist sehr freundlich und hilfsbereit.

Posted by on 6 Apr 2015

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About the Manzil Downtown by Vida

Location Sheikh Mohammed Bin Rashid, Dubai, 114822

Property Features

The Heritage Hotel, Autograph Collection offers its guests an outdoor pool and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and meeting rooms. The business-friendly The Heritage Hotel, Autograph Collection also features a terrace, coffee/tea in common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 4-star Dubai hotel is smoke free.

  • 197 guestrooms or units
  • 9 levels
  • Conference rooms
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free valet parking

Transport

  • Metro station: Dubai Trolley Station 2 Tram Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

The Heritage Hotel, Autograph Collection offers 197 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

The hotel hosts a free manager's reception daily.

The Heritage Hotel, Autograph Collection has a restaurant serving breakfast only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby
  • Free bicycles nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

The Heritage Hotel, Autograph Collection offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 200.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Heritage Hotel, Autograph Collection

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • One child stays free
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 4
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 125 per person
  • Airport shuttle fee: AED 520 per vehicle (return, maximum occupancy 2)
  • Rollaway bed fee: AED 200.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Manzil Downtown Hotel
  • Manzil Downtown
  • Manzil Downtown by Vida

You should know

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.