Palace Downtown

See all properties

VIP Access

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Pool
Spa
Room service

Explore the area

Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Dubai Mall
‪6 min walk‬
Dubai Fountain
‪10 min walk‬
Burj Khalifa
‪19 min walk‬
Dubai (DXB-Dubai Intl.)
‪25 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Palace Suite Downtown View

105 sq m
Sleeps 4
1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

51 sq m
Sleeps 4
1 King Bed

Junior Suite

70 sq m
Sleeps 4
1 King Bed

Palace Room, Fountain View

51 sq m
Sleeps 4
1 King Bed

Deluxe Room

51 sq m
Sleeps 4
1 King Bed

Palace Room

51 sq m
Sleeps 4
1 King Bed

Diplomatic Suite

105 sq m
Sleeps 4
1 King Bed

Palace Suite

105 sq m
Sleeps 4
1 King Bed

Similar properties

Pool
Spa
Parking included
Free WiFi

for 1 room

includes taxes & fees

19 May - 20 May

About this property

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain

A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping center, and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.

Free WiFi and wired Internet
Free valet parking and self parking
Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Treat yourself to reflexology, manicures and pedicures, or deep-tissue massages at the spa
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the proximity to shopping and the helpful staff
Steps from Dubai Fountain and 6 minutes by foot from Dubai Mall
Airport, local-area, and shopping center shuttle service available for a fee

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Palace Downtown has a restaurant on site.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas

Things to do

Children's pool
Full-service spa
Health club
Library
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Children's pool
Laundry facilities
Lifeguards on site
Outdoor pool
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

18,299 square feet of conference space
Business centre
Meeting rooms

Outdoors

On a lake
On the boardwalk/promenade
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Spa treatment rooms
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Lift (110 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Electrical adapters
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
LED lighting
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AED 500 per night
A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 160 per person
Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Palace Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Palace Downtown Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

ruth

Travelled with partner

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the moment we arrived and our room was available early until we left the service was amazing. We ate at Thiptara and Ewaan and both were fantastic value using the Entertainer voucher . We didn’t have breakfast but instead went to the pool from 9-45 to 11am each morning and had it practically to ourselves. The location is perfect for Dubai mall and we took short taxi rides to the metro rather than the 25 min walk . We will return

Stayed 4 nights in Jan 2025

6/10 Okay

Rima

31 Jan 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Rodney

31 Jan 2025

Stayed 2 nights in Jan 2025

10/10 Excellent

JINWOO

Travelled with family

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfy

It was very good hotel for my family trip. Near by Dubai mall and good location for many restaurants and shopping

Stayed 2 nights in Jan 2025

10/10 Excellent

Karlo

28 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

Leanne

26 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2024

8/10 Good

su ah

Travelled with family

20 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very complication just walking distance from Dubai mall. Clean and friendly staff

Stayed 3 nights in Jan 2025

10/10 Excellent

Ronald

18 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelent hotel. The beds were very comfortable. The staff was very friendly anf accomodating.

Stayed 2 nights in Jan 2025

10/10 Excellent

Jauhar

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

This is by far the best hotel I’ve ever stayed at during my travels to Dubai. The customer service is exceptional, and the location is absolutely perfect—10/10

Stayed 3 nights in Jan 2025

2/10 Terrible

Joel

13 Jan 2025

Stayed 4 nights in Jan 2025

6/10 Okay

Leo

6 Jan 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Amazing staff all around. And great location was the highlight of our stay. The room was dated, and cleanliness was questionable for a 5-star hotel. Room didn’t have a working AC. Repeated calls and visits from maintenance didn’t fix the issue. Hotel moved us to an upgraded room, which we appreciated. And new room looked cleaner too. The breakfast buffet was mediocre, we only enjoyed the juices but didn’t enjoy any of the available item. My daughter had allergic reaction (eggs) to one order even though the menu and staff assured us our order was egg-free. We used three hotels during our trip, and by far this was the lowlight of our trip.

Stayed 3 nights in Dec 2024

10/10 Excellent

Eya

2 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2024

10/10 Excellent

Nicole E

Travelled with family, Travelled with family and small children

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Palace Downtown was an excellent hotel for our family over Christmas. Every detail was so thoughtful and the location can not be beat. The breakfast staff were so attentive and made our kids feel very special. The rooms were spacious, clean and very comfortable. We woyld absolutely stay here again

Stayed 4 nights in Dec 2024

10/10 Excellent

William, Dover

Travelled with partner

26 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.

Stayed 2 nights in Dec 2024