Palace Downtown

VIP Access

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Where to?

Dates

September 2025

October 2025

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Creator video - submitted by Olga Zaitseva

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Spa
Room service

Explore the area

Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Dubai Mall
‪6 min walk‬
Burj Khalifa
‪6 min walk‬
Dubai Fountain
‪3 min drive‬
Dubai (DXB-Dubai Intl.)
‪11 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Palace Suite Downtown View

Good

105 sq m
1 bedroom
Sleeps 4
1 King Bed

1 bedroom, minibar, in-room safe, blackout curtains

Deluxe Room (Fountain View)

Exceptional

51 sq m
Sleeps 4
1 King Bed

Junior Suite Lake View

Wonderful

70 sq m
1 bedroom
Sleeps 4
1 King Bed

Palace Room, Fountain View

Exceptional

51 sq m
Sleeps 4
1 King Bed

Deluxe Lake View Room

Exceptional

51 sq m
Sleeps 4
1 King Bed

Palace Lake View Room

Exceptional

51 sq m
Sleeps 4
1 King Bed

Diplomatic Suite with Lake View

Good

105 sq m
Sleeps 4
1 King Bed

Palace Suite Lake View

Exceptional

105 sq m
1 bedroom
Sleeps 4
1 King Bed

Similar properties

Pool
Spa
Kids pool
Parking included

includes taxes & fees

28 Sept - 29 Sept

About this property

Palace Downtown

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain

A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping center, and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.

Free WiFi and wired Internet
Free valet parking and self parking
Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Treat yourself to reflexology, body scrubs, or facials at the spa
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the proximity to shopping
Steps from Dubai Fountain and 6 minutes by foot from Dubai Mall
Airport, shopping center, and local-area shuttle service available for a fee

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Palace Downtown has a restaurant on site.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge)
Shopping centre shuttle (surcharge)
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AED 160 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Coffee and tea in common areas

Things to do

Children's pool
Full-service spa
Health club
Library
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Children's pool
Laundry facilities
Lifeguards on site
Outdoor pool
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

18,299 square feet of conference space
Business centre
Meeting rooms

Outdoors

On a lake
On the boardwalk/promenade
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Spa treatment rooms
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
3 accessible parking spaces
Lift (110 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift

At least 80% lighting from LEDs
Banquet hall
Built in 2007
Designated smoking areas
Double-glazed windows
Lifeguards
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Pillow menu
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Electrical adapters
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
LED lighting
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AED 500 per night
A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 160 per person
Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Palace Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

Property Registration Number 588614

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Palace Downtown Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Elizabeth

21 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.

Stayed 2 nights in Jun 2025

2/10 Terrible

Akshay

Business traveller

11 Jun 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Awful

Stayed 2 nights in Jun 2025

10/10 Excellent

Deepak

11 Jun 2025

Stayed 4 nights in May 2025

10/10 Excellent

Moutaz, Mississauga

Travelled with family and small children

29 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

was noisy of the work is going on at Dubai fountain

Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with partner

29 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

A very beautiful property facing the Burj Khalifa. The mall was within walking distance even in the heat. The fountains out back were under construction which we did not know prior to making reservations but the hotel upgraded us to an incredible suite to make our stay special and memorable. The staff was super kind and helpful for everything from sending out our laundry to coordinating taxis to our destinations.

Stayed 4 nights in Apr 2025

10/10 Excellent

DANIEL, Nashua

Business traveller

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Expensive for dinner but otherwise wonderful.

Stayed 1 night in May 2025

10/10 Excellent

Renata

Travelled with family, Travelled with group

25 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2025

10/10 Excellent

Penny

23 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace Downtown Dubai

Best hotel ever. Everything was perfect!! Staff are so helpful and nothing is too much trouble. The location is fantastic. 2 minute walk to the Dubai Mall which was extremely convenient. Would highly recommend this hotel

Stayed 4 nights in May 2025

6/10 Okay

Lily

15 May 2025

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

The hotel was beautiful and the amenities were great. However, when I checked into my room, the bathroom floor was wet and there was hair in the bathtub and on the sink. The shower was also wet, and several amenities—such as soap, a toothbrush, and cotton pads—were missing. I brought this to the attention of the manager, Wassim, and it was resolved within a few hours. Still, the bathroom was not clean upon my arrival, which was disappointing.

Stayed 2 nights in Apr 2025

2/10 Terrible

Erika

Travelled with family

14 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I am pretty disappointed with this property. I spent a grip of money to stay at this 5 star resort and I left a Christian Dior shoe at the property in the room. I know exactly where I left it. I tried for 3 days for call the hotel, no answer. My sister even went down to the hotel as I was already out of the country and they were super unhelpful. It's literally an $800 shoe that no one could help me find. I know they found it. I won't be coming back because of the lack of respect for my time or money after I left the property.

Stayed 4 nights in May 2025

10/10 Excellent

Sadia

Travelled with family

13 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location and ambience of the hotel with an old world charm whilst keeping a very modern approach to service is a great example of exceptional hospitality.

Stayed 1 night in Jan 2025

10/10 Excellent

Bibi

7 May 2025

Liked: Property conditions & facilities

Stayed 8 nights in Apr 2025

8/10 Good

FLORA

5 May 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 4 nights in Apr 2025

10/10 Excellent

Janna

23 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

alfredo

14 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Bassam

Travelled with family

12 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Colette

7 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the location, walking distance everywhere, the dining restaurant and the outstanding service.

Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Travelled with partner

6 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful. The staff were great, rooms were nice. Breakfast could have been better compared to other hotels we’ve tried in Dubai but otherwise fantastic.

Stayed 3 nights in Mar 2025

6/10 Okay

Curt

4 Apr 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Todd

3 Apr 2025

Liked: Cleanliness

Stayed 2 nights in Mar 2025

6/10 Okay

KANWAL

26 Mar 2025

Liked: Cleanliness

A lovely location but needs revamping and better staff management. After we mentioned the issues they were a bit attentive. But very sad that the suite had no welcoming feel to it. Only after we said it did a bowl of flowers and fruit appeared in the suite …which is meant to be one of the top su

Stayed 4 nights in Mar 2025

10/10 Excellent

Esam, Kassel

25 Mar 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Brian

17 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay

Stayed 3 nights in Mar 2025

10/10 Excellent

Sunil

Travelled with family

17 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is truly a gem! The view is absolutely breathtaking, offering a serene and picturesque backdrop that made our stay unforgettable. The staff were incredibly welcoming, attentive, and went above and beyond to ensure we had a comfortable experience. The amenities were top-notch, adding a touch of luxury to our visit. The only downside was that the pool was closed during our stay, which was a bit disappointing. However, this minor setback didn’t overshadow the overall excellence of the property. Despite this, we would highly recommend this place to anyone looking for a fantastic getaway. It’s a must-stay property, and we can’t wait to return!

Stayed 3 nights in Mar 2025