"The downtown palace in Dubai is always one of a kind. Every time we are coming to Dubai is the palace our first stop. We love it! " More
15 Dec 2020 by Ahmed Elnawawy
Dear Elizabeth, Thanks a lot for your feedback. The response from our guests is of extreme importance and value for us. We will continue to work hard to ensure you have positive memories each time you visit Palace Downtown. I look forward to welcoming you back with us again very soon! Best regards, Ahmed El Nawawy General Manager
25 May 2019 by Marianne Fitzgerald
Dear Valued Guest, Many thanks for staying with us at Palace Downtown and for taking the time to share your excellent feedback of your experience with us. We look forward to your next return. With my best personal regards, Marianne Fitzgerald General Manager
9 Sep 2018 by David Simon
Dear Guest, Thank you for your rating, I hope you had a wonderful stay here at the Palace and I look forward to welcome you again soon. Best regards David Simon General Manager
3 Apr 2024 by Stefan Masche
Dear Rolf,Thank you for choosing Palace Downtown Hotel for your recent stay. We appreciate your five-star rating and are delighted that you enjoyed your experience with us. We look forward to welcoming you back soon for another memorable stay.Warm regards,Stefan MascheManagement Office
19 Dec 2023 by Aby Abraham
Dear Jeannette,Thank you for taking the time to share your fantastic feedback about your recent stay at our property. We are delighted to hear that you found our location in downtown Dubai to be amazing, providing quick access to iconic landmarks such as the Dubai Mall, Dubai Fountain, and the Burj Khalifa.It warms our hearts to know that our staff contributed to making your experience memorable. We strive to provide excellent service, and your kind words about the team's friendliness and accommodation mean a lot to us.We're also thrilled that you enjoyed the food and found the ambiance peaceful. Creating a positive and enjoyable atmosphere for our guests is a top priority, and it's wonderful to hear that we succeeded during your visit.Your recommendation is the highest compliment we could receive, and we truly appreciate your endorsement. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share.We look forward to the pleasure of welcoming you back to our property the next time you're in Dubai. Thank you once again for choosing us!Regards,Aby AbrahamManagement Office
30 Jun 2022 by Aby Abraham
Dear Pius, On behalf of my team, I would very much like to thank you for your fine comments. We pride ourselves on exceptional guest service, fitting for such an enviable property and location. It is paramount to get as much feedback from our guests as possible, it is truly the best indicator for our success. It allows us to share and develop accordingly with our property and our team to ensure satisfaction for all our guests and visitors. I look forward to welcoming you back to Palace Downtown. Best regards, Aby Abraham Palace Downtown
Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square metres) and includes conference space. A kids' pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Dubai hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
Palace Downtown offers 242 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, dressing gowns, slippers and bidets. This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Palace Downtown has a restaurant on site.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-in is 2 PM on December 31 to avoid temporary road closures.
Palace Downtown offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
