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Pullman Dubai Downtown

5.0 star property

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Photo gallery for Pullman Dubai Downtown

Outdoor pool, pool umbrellas, pool loungers
International cuisine
Interior entrance
Executive lounge
Premium bedding, down duvets, pillow-top beds, free minibar items

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Al Abraj Street with Marasi Drive, Dubai, 0000
  • Place, Dubai Water Canal
    ‪3 min walk‬
  • Place, Dubai Mall
    ‪16 min walk‬
  • Place, Burj Khalifa
    ‪16 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar items

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Canal view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Suite

7.6 out of 10
Good
(4 reviews)
  • Canal view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

8.0 out of 10
Very good
(5 reviews)
  • Canal view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed (Burj Khalifa View)

Premium bedding, down duvets, pillow-top beds, free minibar items

Executive Room, 1 King Bed (Burj Khalifa View)

9.0 out of 10
Wonderful
(22 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

Executive Twin Room, 2 Single Beds (Burj Khalifa View)

7.6 out of 10
Good
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

  • Canal view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Room, 1 King Bed

8.2 out of 10
Very good
(42 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar items

Superior Twin Room, 2 Single Beds

8.6 out of 10
Excellent
(25 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Canal view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Pullman Dubai Downtown

Luxury hotel with a full-service spa, near Burj Khalifa
This hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas, free valet parking, and a free manager's reception are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Pullman Dubai Downtown offers 340 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wellbeings Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the room service at Pullman Dubai Downtown. During your stay, you're just a quick walk from Dubai Water Canal. Free WiFi in public areas, free valet parking, and a free manager's reception are available.
  • Free WiFi and wired Internet
  • Free valet parking, self parking, and extended parking
  • Enjoy international cuisine while dining at Couqley French Brasserie
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, aromatherapy, or hot stone massages at Wellbeings Spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 13 minutes by foot from Dubai Fountain and a 4-minute drive from Burj Khalifa
  • Airport shuttle service available for a fee
Pullman Dubai Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and 4 meeting rooms are available. Event space at this hotel measures 3423 square feet (318 square meters) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Pullman Dubai Downtown. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Art Deco Dubai hotel.

The hotel hosts a free manager's reception daily.
Couqley French Brasserie - This restaurant specializes in international cuisine.
Lolita Pool Bar & Lounge - This bar is located by the pool and specializes in international cuisine. Open daily.
BreadHouse Bistro&Bakery - Onsite bistro. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 130 for adults and AED 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BreadHouse Bistro&Bakery
  • Couqley French Brasserie
  • Lolita Pool Bar & Lounge

Things to do

  • Bicycle storage
  • Full-service spa
  • Health club
  • Library
  • Outdoor pool
  • Racquetball/squash
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3,423 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (127 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 19 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Dubai Downtown

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AED 500.00 per day
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 130 for adults and AED 65 for children
  • Airport shuttle fee: AED 250 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: AED 250 (one-way), (from 6 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include window guards
Pullman Dubai Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Steigenberger Hotel Business Bay Dubai
Pullman Dubai Downtown Hotel
Pullman Dubai Downtown Dubai
Pullman Dubai Downtown Hotel Dubai
Steigenberger Hotel Downtown Dubai
Steigenberger Hotel Business Bay Dubai

Pullman Dubai Downtown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 690 out of 1002 reviews
Rating 8 - Good. 190 out of 1002 reviews
Rating 6 - Okay. 65 out of 1002 reviews
Rating 4 - Poor. 29 out of 1002 reviews
Rating 2 - Terrible. 28 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel m. Rooms clean modern and very comfortable. Breakfast was excellent variety on offer was fab. Main Pool area lovely and modern would need some attention to lower deck maintenance fresh coat of paint would help and remove broken umbrella!!! One down side is the music from the club especially on the weekend in creek view rooms as it can be load and go on late into early hours
Stayed 6 nights in Oct 2025

4/10 Poor

Gill

Business traveller, Travelled with family
Disliked: Amenities
Upon arrival, it took 40 minutes to locate our reservation. Then we were told the room wasn’t ready, despite a 2:00 PM check-in. After a long flight, we finally received the room at 4:00 PM, with no waiting area, food, or drinks offered in the meantime. We later requested a late checkout as compensation, but it was denied. Customer service also ignored our feedback entirely. Very disappointing experience and poor guest care.
Stayed 4 nights in Nov 2025

10/10 Excellent

MOHAMMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a free upgrade to city view from normal room. Nice gesture by front desk staff. Also staff were very friendly and responsive.
Stayed 1 night in Nov 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Zarema

Liked: Cleanliness, amenities, property conditions & facilities
We had very pleasant time in the hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Paul

Stayed 8 nights in Oct 2025

10/10 Excellent

Sal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good, food was on par
Stayed 5 nights in Oct 2025

10/10 Excellent

Sonya, Greely

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We spent 5 days at the Pullamn Downtown and had a wonderful time. Outstanding staff and service, spacious and clean room, beautiful pool section with great view. We really enjoyed our stay at this hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria Paula

Travelled with group
Everything perfect
Stayed 4 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 4 nights in Oct 2025

2/10 Terrible

farid

Travelled with partner
Disliked: Amenities, property conditions & facilities
Honestly, whoever rated this hotel 5 stars has probably never been to a real 5-star hotel in Dubai. The staff were very rude, the breakfast buffet was extremely small, and the rooms were tiny. They claimed to have a king bed, but it definitely wasn’t. Overall, this is more of a 3.5–4 star hotel in terms of staff, service, and food, and what you pay doesn’t match the value you receive. Don’t be fooled by the fake reviews — there are far better 5-star hotels in Dubai than this one.
Stayed 7 nights in Oct 2025

8/10 Good

Etiah

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff
Stayed 8 nights in Oct 2025

10/10 Excellent

Senka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great room big and comfortable with great views
Stayed 3 nights in Oct 2025

10/10 Excellent

Antonio Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 7 nights in Oct 2025

10/10 Excellent

Ebtisam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was great. Customer service was excellent. Food pool location I highly recommend !
Stayed 4 nights in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and service
Stayed 5 nights in Oct 2025

10/10 Excellent

Leynier Hernandez

Stayed 7 nights in Oct 2025

10/10 Excellent

Talha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 11 nights in Oct 2025

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Oct 2025

10/10 Excellent

Kaveh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel good breakfast
Stayed 6 nights in Sep 2025

10/10 Excellent

Kaveh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Stayed 2 nights in Oct 2025

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Sep 2025

8/10 Good

Marsha

Stayed 2 nights in Oct 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff were very friendly
Stayed 6 nights in Jun 2025

10/10 Excellent

John

Stayed 4 nights in Sep 2025

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