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Shangri-La Dubai

5.0 star property
VIP Access

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Photo gallery for Shangri-La Dubai

Poolside bar
Creator video - submitted by lana__creator
Hypo-allergenic bedding, minibar, in-room safe, desk
Outdoor banquet area
Interior entrance

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000
  • Place, Emaar Square
    ‪14 min walk‬
  • Place, Dubai Mall
    ‪15 min walk‬
  • Place, Burj Khalifa
    ‪18 min walk‬
  • Airport, Dubai (DXB-Dubai Intl.)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

9.8 out of 10
Exceptional
(59 reviews)
  • Sea view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Sea View

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds, Sea View

9.4 out of 10
Exceptional
(20 reviews)
  • Sea view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Burj Khalifa View)

Deluxe Room, 1 King Bed (Burj Khalifa View)

Deluxe Room, 1 King Bed (Burj Khalifa View)

9.8 out of 10
Exceptional
(23 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Burj Khalifa View)

Deluxe Room, 2 Single Beds (Burj Khalifa View)

Deluxe Room, 2 Single Beds (Burj Khalifa View)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed

Horizon Deluxe, Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Deluxe, Room, 2 Single Beds

  • City view
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 83 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Executive, Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon Executive, Room

10.0 out of 10
Exceptional
(13 reviews)
  • Partial sea view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon, Premier Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Horizon, Premier Room

10.0 out of 10
Exceptional
(12 reviews)
  • City view
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Picture-Perfect Room

Picture-Perfect Room

Picture-Perfect Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Shangri-La Dubai

5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Shangri-La Dubai's great location. During your stay, you'll be within walking distance of City Walk. You'll find features like free WiFi in public areas and free valet parking, plus 5 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to body scrubs, aromatherapy, or massages at Chi
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • 14 minutes by foot from City Walk and a 4-minute drive from Dubai Aquarium & Underwater Zoo
  • Airport shuttle service available for a fee
Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hoi An - Onsite theme restaurant. Open daily.
Shang Palace - Onsite theme restaurant. Open daily.
Lobby Lounge - Onsite café. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Dunes Cafe
  • Hoi An
  • Lobby Lounge
  • Shang Palace

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 20.00 for the first bedroom per night, and increases by AED 20.00 per night for each additional bedroom.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
  • Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
Property Registration Number 1506855
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la
Dubai Shangri-la
Dubai Shangri-la Hotel
Hotel Dubai Shangri-la
Hotel Shangri-la Dubai
Shangri-la Dubai
Shangri-la Dubai Hotel
Shangri-la Hotel Dubai
Shangri La Hotel Dubai
Shangri La Dubai
Shangri Hotel Dubai
Shangri Dubai
Shangri-La Dubai Hotel
Shangri-La Dubai Dubai
Shangri La Hotel Dubai
Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1398 out of 1651 reviews
Rating 8 - Good. 152 out of 1651 reviews
Rating 6 - Okay. 53 out of 1651 reviews
Rating 4 - Poor. 22 out of 1651 reviews
Rating 2 - Terrible. 26 out of 1651 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuel, Middle Village

Liked: Cleanliness, amenities, property conditions & facilities
Im fully satisfied on our stay and it is highly recomendable
Stayed 4 nights in Dec 2025

10/10 Excellent

Jenna Louise

Stayed 6 nights in Dec 2025

10/10 Excellent

AVI, Potomac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service from front desk, to restaurants, executive lounge and housekeeping. Great food in the executive lounge and a wonderful place to relax. Excellent spa services. Decent location that has a shuttle to the fountain/mall. Highly recommended.
Stayed 1 night in Dec 2025

10/10 Excellent

Anurag

Stayed 5 nights in Dec 2025

10/10 Excellent

Naiem

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Dec 2025

10/10 Excellent

Sonia

Stayed 5 nights in Dec 2025

10/10 Excellent

Ivo

Liked: Cleanliness
Stayed 20 nights in Nov 2025

10/10 Excellent

Maymunah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes all is good no problem at this time. Thank you team and management.
Stayed 3 nights in Dec 2025

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities
Highly appreciated and recommend this hotel excellent staff great location we will be staying here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Parthiban

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, fabulous location and excellent service.
Stayed 5 nights in Dec 2025

10/10 Excellent

Chaitanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didnt have breakfast at hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Alain, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very good service and nice staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

NEIL

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel prime centre location.
Stayed 1 night in Dec 2025

10/10 Excellent

mursalen

Stayed 2 nights in Dec 2025

10/10 Excellent

Pouya

Stayed 2 nights in Dec 2025

10/10 Excellent

Masashi

Stayed 2 nights in Dec 2025

10/10 Excellent

Abdul Kadir

Stayed 2 nights in Dec 2025

10/10 Excellent

Ranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Dubai. The view from our room was breathtaking !! The service was excellent, and the food options are great. I would certainly recommend this place to anyone staying in Dubai for few days to a week.
Stayed 3 nights in Dec 2025

10/10 Excellent

Erik, Santa Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay in a premium club room and really enjoyed both the room and the lounge. Additionally, the hotel has a great central location in Dubai so was very conveniently located near the Dubai mall, Burj Khalifa and the city in general. Most significantly, we would like to extend a special "thank you" to Erika and Archel for their hospitality during our stay. We arrived in Dubai early in the morning after a long red-eye flight and Erika and Archel seamlessly checked us in early and took care of holding onto and then coordinating getting our luggage to our room. And since we arrived early and very tired, they even arranged for us to utilize a spare guest room for a few hours to rest while we waited for our room to be ready. Their great service is why we have long been huge fans of Shangri-La and have stayed at many of your locations throughout the world. Thank you for making our stay so relaxing and effortless!
Stayed 9 nights in Nov 2025

10/10 Excellent

Gareth

Stayed 1 night in Nov 2025

10/10 Excellent

OFER

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent the service is excellent beautiful hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2025

10/10 Excellent

Jasdeep

Stayed 5 nights in Nov 2025

10/10 Excellent

Jatinder Kaur

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had an exceptional experience at the Shangri-La Hotel in Dubai. From the moment we arrived, the service stood out—every staff member, from reception to the restaurant team, was warm, attentive, and genuinely hospitable. We were greeted by Khodarahm, he’s an absolute asset to the hotel, full of life and cheers you up! One of the touches I appreciated most was the hotel’s use of WhatsApp to check in on us throughout our stay; it made communication easy and made us feel truly looked after. Breakfast was another highlight. The selection was impressive, and the chefs went above and beyond by remembering exactly what we liked and having it ready each morning. It’s rare to receive that level of personalized attention. Our room was always cleaned to perfection, adding even more comfort to the stay. The location couldn’t be better—central, convenient, and close to many of Dubai’s top attractions. We hired a car to get around and the you can valet park your car here for free if you’re a guest and even the valet staff were brilliant. If you’re staying here, make sure to visit the viewing platform at the hotel. The view of Dubai’s skyline is absolutely stunning and not to be missed. I highly recommend Shangri-La Dubai to anyone considering a stay in the city. You will not regret it!
Stayed 7 nights in Dec 2025

10/10 Excellent

Mary Roselie Pancho

Stayed 8 nights in Nov 2025

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