Shangri-La Dubai

VIP Access

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Dates

August 2025

September 2025

Couples treatment room(s), sauna, steam room, body treatments

Hypo-allergenic bedding, minibar, in-room safe, desk

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Explore the area

Sheikh Zayed Road, P.o. Box 75880, Dubai, 0000

Dubai Mall
‪15 min walk‬
Burj Khalifa
‪18 min walk‬
Dubai World Trade Centre
‪2 min drive‬
Dubai (DXB-Dubai Intl.)
‪9 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite, 1 Bedroom - Exclusive access to the Horizon Club Lounge and breakfast

Exceptional

83 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed

Horizon Deluxe Room, 1 King Bed - Exclusive access to the Horizon Club Lounge and breakfast

Exceptional

45 sq m
Partial ocean view
Sleeps 4
1 King Bed

Horizon Deluxe, Room, 2 Single Beds

45 sq m
City view
Sleeps 2
2 Twin Beds

Horizon, Executive Room - Exclusive access to the Horizon Club Lounge and breakfast

Exceptional

55 sq m
Partial sea view
Sleeps 4
1 King Bed

Horizon, Premier Room - Exclusive access to the Horizon Club Lounge and breakfast

Exceptional

66 sq m
City view
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Sea View

Exceptional

45 sq m
Sea view
Sleeps 4
1 King Bed

Deluxe Room, 2 Single Beds, Sea View

Exceptional

45 sq m
Sea view
Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed, Burj View

Exceptional

45 sq m
City view
Sleeps 4
1 King Bed

Deluxe Room, 2 Twin Beds, Burj View

Exceptional

45 sq m
City view
Sleeps 2
2 Twin Beds

Picture-Perfect Room

Exceptional

45 sq m
1 bedroom
City view
Sleeps 4
1 King Bed

Similar properties

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers

Pool
Spa
Kids pool
Parking included

for 1 room

includes taxes & fees

22 Aug - 23 Aug

About this property

Shangri-La Dubai

Luxury hotel with 5 restaurants and a full-service spa

5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.

Shangri-La Dubai offers 302 air-conditioned accommodations with minibars and safes. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chi has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of Shangri-La Dubai's great location. During your stay, you'll be within walking distance of City Walk. You'll find features like free WiFi in public areas and free valet parking, plus 5 restaurants.

Free WiFi and wired Internet
Free valet parking and self parking
Enjoy a bite to eat at Dunes Cafe, a buffet restaurant that serves international cuisine
Buffet breakfast served daily for a fee
Take a swim in the indoor and outdoor pools
Treat yourself to facials, reflexology, or deep-tissue massages at Chi
Services include babysitting, dry cleaning/laundry, and a concierge
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Guests have great things to say about the location and the overall condition of the property
13 minutes by foot from City Walk and a 4-minute drive from Dubai Aquarium & Underwater Zoo
Airport shuttle service available for a fee

Shangri-La Dubai offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

A business center and meeting rooms are available. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Dubai. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Dunes Cafe - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hoi An - Onsite theme restaurant. Open daily.

Shang Palace - Onsite theme restaurant. Open daily.

Lobby Lounge - Onsite café. Open daily.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Greek, Hindi, Indonesian, Italian, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Electric car charging station on site
24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 150 for adults and AED 150 for children
5 restaurants
A bar/lounge
A poolside bar
Couples/private dining

Restaurants on site

Dunes Cafe
Hoi An
Lobby Lounge
Shang Palace

Things to do

Children's pool
Fitness classes
Full-service spa
Health club
Indoor pool
Outdoor pool
Outdoor tennis court
Pilates classes
Racquetball/squash
Sauna
Steam room
Tennis lessons
Yoga classes

Family friendly

Art supplies
Children's pool
Free cot
In-room babysitting
Indoor pool
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service

Business services

Business centre
Meeting rooms

Outdoors

Pool loungers
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Reflexology
Sauna
Spa open daily
Spa treatment rooms
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Lift (109 centimetre wide door)
Magnifying mirror
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible restaurant
Wheelchairs on site

At least 80% of food locally-sourced
Banquet hall
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Local artist showcase
Locally-owned and organised tours and activities
No plastic drinking straws
No plastic water bottles
Reusable cups
Smoke-free property
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding
Pillow menu

Bathroom

Bidet
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

LED TV with premium satellite channels

Food and drink

24-hour room service
Champagne service
Free bottled water
Minibar
Restaurant dining guides

Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board on request
Laptop workspace
LED lighting
Phone
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Meals are not included in the half board rate for children ages 11 and under. Meals for children can be requested onsite for a surcharge.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Shangri-La Dubai

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for AED 150.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 150 for adults and AED 150 for children
Airport shuttle fee: AED 350 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Shangri-La Dubai offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

The listed child breakfast fee applies to guests age 11 and younger.

Property Registration Number 1506855

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Dubai Hotel Shangri-la

Dubai Shangri-la

Dubai Shangri-la Hotel

Hotel Dubai Shangri-la

Hotel Shangri-la Dubai

Shangri-la Dubai

Shangri-la Dubai Hotel

Shangri-la Hotel Dubai

Shangri La Hotel Dubai

Shangri La Dubai

Shangri Hotel Dubai

Shangri Dubai

Shangri-La Dubai Hotel

Shangri-La Dubai Dubai

Shangri La Hotel Dubai

Shangri-La Dubai Hotel Dubai

Shangri-La Dubai Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Daniel

9 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great all

Stayed 2 nights in May 2025

10/10 Excellent

Milad

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Apr 2025

6/10 Okay

Rym

8 May 2025

Liked: Cleanliness, staff & service

The hotel location wasn’t convenient if you want to be in the heart of the downtown area as nothing is walkable around it

Stayed 4 nights in May 2025

10/10 Excellent

erlina

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The staff are very helpful and respectful . Ban and Mohit was the one always help us at the breakfast buffet . They’re both very nice .

Stayed 4 nights in May 2025

10/10 Excellent

Debbie Samantha

Travelled with family

7 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My elderly mother and I have just returned from our third stay in five years at the Shangri-La Dubai, and once again, it was a flawless experience from start to finish. We had access to the Horizon Club, which continues to exceed expectations. From the moment we arrived, we were warmly welcomed by staff who remembered us from our previous visit in 2024—a truly personal touch that meant a lot. The Premier Room was spacious, beautifully maintained. The bathroom featured a large shower and a relaxing jacuzzi bath. The Horizon Club Lounge offers a relaxing environment for breakfast, afternoon tea, and evening happy hour, all with impeccable service and a great atmosphere. We dined at the hotel on four evenings, enjoying exquisite meals at Shang Palace and Dunes Café. While both were excellent, Dunes Café truly stood out. As a fish lover, the Fish Night was a highlight—an incredible selection and attentive chefs who explained every dish. The freshness and variety were outstanding. Special thanks to the amazing Horizon Club team: Keith, Kopila, Nikhil, Zineb, Janeth, and Saw—your hospitality made our stay so memorable. We also appreciated the warm service from Waqas and Francis in the lobby and Nishal from housekeeping. We highly recommend the Shangri-La Dubai to anyone looking for comfort and outstanding service. It continues to be our home away from home, and we look forward to returning soon.

Stayed 8 nights in Apr 2025

10/10 Excellent

Tianna

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location and convenient to Dubai Mall, eateries, and night life.

Stayed 5 nights in May 2025

10/10 Excellent

Melori

Travelled with group

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Such great value for money!

Amazing hotel, staff, breakfast, pool with perfect views. Ahmed, part of the breakfast staff, was specially nice and competent. Just a great treat to stay there and enjoy the amazing atmosphere and perks.

Stayed 1 night in May 2025

10/10 Excellent

Sayed

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything about shangri la Dubai is phenomenal 10/10 exceptional excellent. I just love my stay all the time

Stayed 2 nights in May 2025

10/10 Excellent

Maisha

Travelled with partner

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Shangri La Dubai is perfectly situated in downtown Dubai to be able to sightsee as tourists. It always smells amazing in the lobby, staff are so welcoming and service is top notch! Highly recommend if you’re thinking of visiting Dubai!

Stayed 8 nights in Apr 2025

10/10 Excellent

Youxing

4 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is conveniently located near downtown Dubai and we got free upgrade to a room with Burj Khalifa view which was fantastic. The room was beautiful, clean and quiet. Breakfast had a wide variety of food. Snacks at afternoon tea and happy hour were also delicious. The hotel is at the right size so the lobby, restaurants, and other public areas are not too crowded. What impressed us the most is the friendly staff and service. Every staff member we encountered was extremely friendly and attentive. We were very pleased with Ethan Sun (Fengchao Sun) and Daphne Du (Ying Du) who went above and beyond to help guests feel like home. They provided advices and shared tips to help us optimize our itinerary and experience. They truly showcased the superior level of hospitality at Shangri-La. My family had a wonderful stay, and my kids would only want to stay at Shangri-la for our next travel!

Stayed 2 nights in Mar 2025

10/10 Excellent

Jesusa

Travelled with partner

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the moment we arrived, our experience at Shangri-La Dubai was nothing short of outstanding. Every staff member we encountered—from the front desk and concierge to the Horizon Lounge servers, breakfast buffet team, and housekeeping—was incredibly friendly, warm, and genuinely welcoming. Their attention to detail and consistent kindness made us feel truly cared for throughout our stay. The food was another highlight: delicious, fresh, and beautifully presented across the board. Whether it was the elegant offerings in the Horizon Lounge or the wide variety at the breakfast buffet, every meal was a treat. Cleanliness was impeccable—from the pristine room to the well-maintained common areas. Our room was spotless and refreshed daily with care, and it always felt like returning to a peaceful, luxurious haven. Shangri-La Dubai truly lives up to its name as a paradise away from home. We’re already looking forward to our next visit!

Stayed 7 nights in Apr 2025

10/10 Excellent

Jacqueline, Miami

Travelled with partner

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service and perfect location.

Stayed 6 nights in Apr 2025

10/10 Excellent

Omaru

Travelled with family, Travelled with family and small children

3 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I recently stayed at Shangri-La Dubai and had a wonderful experience. The hotel exceeded my expectations in terms of service, comfort, and location. The staff was exceptionally courteous and attentive, always ready to assist with a smile. My room was spacious, well-maintained, and offered stunning views of the Burj Khalifa skyline. The breakfast buffet was outstanding with a wide variety of high-quality international and local options. I also appreciated the family-friendly atmosphere, which made the stay enjoyable for both adults and children. The pool and wellness facilities were top-notch, offering a perfect place to relax after a day of exploring the city. The hotel’s central location made it easy to access major attractions and shopping areas, which was a huge plus. Overall, I highly recommend Shangri-La Dubai for anyone looking for a luxurious and comfortable stay in the heart of the city

Stayed 9 nights in Apr 2025

10/10 Excellent

Mandy

Travelled with family

1 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient location for Dubai Mall. All the staff were very friendly and helpful. Although we didn’t use the pools they looked very nice. Our room was spacious and had a great sea view.

Stayed 3 nights in Apr 2025

10/10 Excellent

Abram

Business traveller, Travelled with family

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2025

10/10 Excellent

Julia, Mill Creek

Travelled with group

30 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about this hotel was comfortable and easy. The staff was so wonderful and helpful. The food options were amazing. The location was central to all the main attractions. I highly recommend staying here and I would definitely stay again.

Stayed 7 nights in Apr 2025

10/10 Excellent

Shahlo

Travelled with partner

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friedly staff

Stayed 3 nights in Apr 2025

10/10 Excellent

Cecile, Ringoes

Travelled with family

28 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly, helpful and attentive staff. Excellent service during our stay. We appreciated the early check-in after a long flight. Also, the prompt assist of the doormen with taxis as our pre-arranged airport transfer was a no show was greatly appreciated.

Stayed 2 nights in Apr 2025

10/10 Excellent

Subrena

26 Apr 2025

Stayed 7 nights in Apr 2025

10/10 Excellent

Diamand

26 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is amazing , everyone is super feiendly and helfull. The pool is small and too big but overall very nice .

Stayed 6 nights in Apr 2025

10/10 Excellent

Scott, waltham

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was incredible, super friendly and helpful.

Stayed 6 nights in Apr 2025

10/10 Excellent

Firas

25 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 14 nights in Mar 2025

10/10 Excellent

Hans Peter

23 Apr 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in Apr 2025

10/10 Excellent

Yaw

23 Apr 2025

Stayed 7 nights in Apr 2025

8/10 Good

Eric L., Severn

Travelled with family

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An important business partner came to visit me one morning during my stay. We met in the lobby lounge. He happened to bring a cup of Starbucks coffee. A staff member approached and advised that it was policy that he could not have the coffee from the outside. I believe that is a terrible policy when guests are paying lots of money to stay in the establishment.

Stayed 4 nights in Apr 2025