4/10 Poor
Benedick
Travelled with family
11 Mar 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good location. Things can be improved.
We had to wait as check m-in was not until 3pm and the room wasn’t ready. We had an early start at 4am to transfer from Venice to Ireland. We understood so we ate lunch ina nearby establishment, walked around and just when back to the hotel until the room was ready. They were nice to offer if we want our bags to be brought to our rooms but I was puzzled when they said the directions to where the rooms was as it is on the 6th floor. So we have to take the elevator to the 5th floor, get off the elevator the walk right then “take another set of stairs” and that’s where i the rooms was. A heads up would’ve been nice during reservation process or check in as I was traveling with my mom, we had two check-ins and I was also traveling with my mom. At the end of the day I would not would want to have to climb a set of stairs to get to my room. I would not have chosen this hotel if the room I chose mentioned this particular detail. Don’t get me wrong the room was great. Though unfortunately for a balcony room, the balcony was not accessible. Another mishap to be found out when I got in the room. Another quirk of mine is that better handling with the customer, I appreciate the greetings but when I just got out of the hotel to get something and I come back, I got asked if I’m staying in the hotel. It just shows lack of attention to detail as there were multiple people in the door. I didn’t appreciate that.
Benedick
Stayed 2 nights in Mar 2025
