2/10 Terrible
Mary
Business traveller
21 Mar 2025
Noise concerns and a late bar
When booking this hotel on Hotels.com I was unaware that the bedrooms are above a nightclub and busy pub. I became aware of this on receipt of a welcome letter advising me of the noise issue and a bar opened until "late". I was unable to cancel my booking at that stage and requested a quite room with no response from House.
The welcome letter referred to the bar opened till late ..Late is a subjective term and does not appear on the clock!
I called the hotel on a number of occasions during the weekend to asertain the meaning of late but could not get an answer, finally resorting to a voicemail on Sunday. I finally got an email Tuesday(the day I was due to book in)at 11.30 am giving the closing time of the bar. I had by then booked another hotel where I could be assured of a nighfs sleep and took the loss of my booking of House.
Mary
Stayed 1 night in Mar 2025