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9Hotel Mercy

4.0 star property

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Photo gallery for 9Hotel Mercy

Business centre
Front of property
Reception
Suite (Mercy)
Suite (Mercy) | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
Rua da Misericordia, 76, Lisbon, 1200-273
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪5 min walk‬
  • Place, Avenida da Liberdade
    ‪5 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

8.6 out of 10
Excellent
(71 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

8.6 out of 10
Excellent
(41 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

9.8 out of 10
Exceptional
(9 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Club Double Room

View from room

Club Double Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite (Mercy)

Suite (Mercy)

Suite (Mercy)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

Front of property
Hotel Borges Chiado
Lisbon City Center
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
4.3 out of 5, Excellent, 1,381 reviews
The price is €138
includes taxes & fees
31 May - 1 Jun
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About this property

9Hotel Mercy

This hotel features coffee/tea in a common area, a business center, and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
9Hotel Mercy offers 47 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Our customers tell us they can't get enough of the helpful staff at 9Hotel Mercy. During your stay, you're just a quick walk from Rossio Square. Free WiFi in public areas, a business center, and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Rossio Square and Avenida da Liberdade
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. A business center and meeting rooms are available. An airport shuttle (available 24 hours) is available for a fee. A library, multilingual staff, and tour/ticket assistance are also featured at the boutique 9Hotel Mercy.

Smoking is allowed in designated areas at this 4-star Lisbon hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 30 per day (164 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercy

Mercy Hotel

Mercy Hotel Lisbon

Mercy Lisbon

9HOTEL MERCY Hotel Lisbon

9HOTEL MERCY Hotel

9HOTEL MERCY Lisbon

9HOTEL MERCY

9HOTEL MERCY Hotel

9HOTEL MERCY Lisbon

9HOTEL MERCY Hotel Lisbon

9Hotel Mercy Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 587 out of 1003 reviews
Rating 8 - Good. 293 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Derrick

Stayed 3 nights in Jan 2026

10/10 Excellent

Liz

Stayed 1 night in Feb 2026

10/10 Excellent

Suzanne

Stayed 1 night in Feb 2026

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, amenities
Zgodny z opisem
Stayed 3 nights in Feb 2026

10/10 Excellent

Idris Dunbar

Liked: Cleanliness, property conditions & facilities
Staff helpful clean room
Stayed 3 nights in Jan 2026

8/10 Good

Daniel

Stayed 3 nights in Feb 2026

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfy rooms
Stayed 3 nights in Jan 2026

10/10 Excellent

Erica

Liked: Cleanliness
Stayed 3 nights in Jan 2026

8/10 Good

Brianna

Liked: Cleanliness, property conditions & facilities
Clean room, staff
Stayed 3 nights in Dec 2025

10/10 Excellent

James, Kirkland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay in Old Town or Chiado and loved 9Hotel Mercy. The rooms are modern, clean, while appointed. The breakfast bar is really really good. The staff are the star point, they are so friendly and helpful. Who will definitely stay there again if I have the chance. LA
Stayed 6 nights in Dec 2025

2/10 Terrible

Alia

Stayed 2 nights in Dec 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this hotel. It had everything I needed and was excellent for the price. Room was impeccably clean and there was a really nice shower. Bed was comfortable. The only disappointing thing was that the rooftop bar was not open. Solid 4 star hotel option for a great price.
Stayed 3 nights in Nov 2025

10/10 Excellent

William

Stayed 5 nights in Nov 2025

8/10 Good

MONICA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight before flying out of Lisbon. Great location, friendly staff upgraded us and checked us in early. I would return.
Stayed 1 night in Nov 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Nice place and good location
Stayed 2 nights in Nov 2025

10/10 Excellent

OSAMA

Liked: Cleanliness, staff & service, room comfort
Good location
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Stayed 3 nights in Oct 2025

10/10 Excellent

Mobeen

Liked: Cleanliness, amenities, property conditions & facilities
Loved the place and the staff Juan and all!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Aviv

Stayed 1 night in Nov 2025

10/10 Excellent

Caecilia, Jersey City

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location is great
Stayed 7 nights in Oct 2025

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities
We had to leave the hotel within 10 minutes of checking in and had to book a new stay elsewhere. This hotel was very dirty and is not suitable for families. The room next to ours was performing loud ‘adult’ acts. The room itself was horrible. There was mold, holes in the wall, and it looked unclean. I do not understand how this hotel is considered 4 stars. I would investigate some of the reviews because I believe the positive reviews are fake. I have stayed in hostels in Lisbon that were cleaner and I felt safer at.
Stayed 1 night in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities
Very clean hotel, helpful and courteous staff, walking distance to shops and eateries would definitely stay again.
Stayed 1 night in Oct 2025

8/10 Good

Athena

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern room. Great patio connected to the room. Very central location
Stayed 5 nights in Oct 2025

8/10 Good

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms and dining area but with dim lighting. Bed was comfortable but was slightly sunken. Probably should rotate the mattress or upgrade to a new one. Very clean. Friendly staff. Small rooftop bar with great views
Stayed 2 nights in Oct 2025

10/10 Excellent

Lebitso

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2025