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4.2 out of 5

"The location of the hotel is great! Quite a good value for money. However, I think they should make some renovations as everything looks a bit worn do ... " More

By a verified traveller on Tue 04 Jan 2022

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Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite (Mercy)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at 9Hotel Mercy. During your stay, you're just a quick walk from Rossio Square. Free WiFi in public areas, a business centre and dry cleaning service are available. Built in 2012, this 4-star hotel has 47 rooms over 7 floors. Free WiFi and flat-screen TVs are available in all rooms.

  • Air-conditioned accommodations with iPod docking stations, flat-screen TVs and minibars
  • Free WiFi
  • Relax with a drink at the rooftop bar
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the area's walkability and the helpful staff
  • Within a 15-minute walk of Rossio Square and Commerce Square
  • Airport shuttle service available for a fee

9Hotel Mercy ratings based on 35 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for 9Hotel Mercy

Everyone (16) Couples (16) Friends (2)
4 out of 5
The location of the hotel is great! Quite a good value for money. However, I think they should make some renovations as everything looks a bit worn down. Lower quality than other 4 star hotels in the city center.

Posted by on 4 Jan 2022

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Comment from Hotel Management

24 Jan 2022 by Filipe Maciel

Dear Naima, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

5 out of 5
The location of the hotel is great, very close to lots of things. The room size was great too.

Posted by on 5 Aug 2019

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5 out of 5

Posted by on 22 Jan 2019

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Comment from Hotel Management

6 Feb 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

5 out of 5

Excellent hotel

The staff were friendly and extremely helpful. The hotel was in a great location with lovely views from the roof top terrace. Rooms were clean and the decor stylish. Definitely recommend!

Posted by on 12 Apr 2016

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3 out of 5

Great location but more 3 - 4 star

This is a small comfortable hotel. The majority of the staff are very friendly and helpful. We stayed in a Prestige room which felt quite small. The room design was more design try hard than functional or quality and a bit 1980's. The breakfast was excellent and had been to franchised out to an independent operator. There is no restaurant in the hotel only a bar which is always empty. Overall an ok place to stay.

Posted by on 21 Jan 2015

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4 out of 5
Besten Dank

Posted by on 13 May 2022

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4 out of 5
Cooles Design, gute Lage. Zimmer etwas dunkel

Posted by on 23 Feb 2022

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5 out of 5
Toplage. Gute Matratzen. Sauber. Leider war die hochgepriesenen Dachterasse eine Baustelle.

Posted by , from Dällikon, Zürich, Schweiz on 12 Sep 2020

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Comment from Hotel Management

17 Sep 2020 by Filipe Maciel

Dear Maja, Thank you very much for your comment. We work hard everyday to keep our clients happy. Best Regards

5 out of 5
modern eingerichtet und nahe an der metro station. sehr freundliches personal und leckere frühstück buffet.

Posted by on 16 Jan 2020

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Comment from Hotel Management

27 Jan 2020 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

4 out of 5
Super emplacement près de tout Belle décoration style original

Posted by on 3 Dec 2019

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Comment from Hotel Management

18 Dec 2019 by Filipe Maciel

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! I hope to see you soon again... Best Regards, Filipe Maciel

Property Features

Public spaces have free WiFi. There's an onsite business centre. An airport shuttle (available 24 hours) is available for a fee. A library, a terrace, and tour or ticket assistance are also featured at the boutique 9Hotel Mercy. This 4-star Lisbon hotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 7 levels
  • Built in 2012
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Train station: Cais do Sodré Station (0.7 km / 0.5 mi)
  • Metro station: Largo Trindade Coelho Stop (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

9Hotel Mercy offers 47 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • iPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Luxury bedding
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Le 9 Bar – This bar only serves breakfast.

Rooftop bar – On-site rooftop bar. Open selected days.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser. Contactless check-out is available. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal) guidelines.

  • One child stays free
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • No cots (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 17 for adults and EUR 17 for children (approximately)
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Mercy
  • Mercy Hotel
  • Mercy Hotel Lisbon
  • Mercy Lisbon
  • 9HOTEL MERCY Hotel Lisbon
  • 9HOTEL MERCY Hotel
  • 9HOTEL MERCY Lisbon
  • 9HOTEL MERCY
  • 9HOTEL MERCY Hotel
  • 9HOTEL MERCY Lisbon
  • 9HOTEL MERCY Hotel Lisbon

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
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