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 Lisbon District •1 Room
 Lisbon District • 1 Room
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My Story Hotel Ouro

3-star property
Rua Áurea 100, Lisbon, (01) 562 1066
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4.0 out of 5
Very good!
See all 21 ebookers Reviews

Points Of Interest

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Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

My Story Hotel Ouro's great location gets high marks from our customers. During your stay, you're just a quick walk from Rossio Square. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy Portuguese cuisine while dining at My Story Hotel Ouro
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from Commerce Square and 6 minutes on foot from Rossio Square
  • Airport shuttle service available for a fee

My Story Hotel Ouro ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for My Story Hotel Ouro

Everyone (13) Couples (5) Family (2)
4 out of 5

Posted by on 26 Dec 2021

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4 out of 5

Posted by on 30 Jul 2019

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3 out of 5

Posted by on 11 Apr 2019

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5 out of 5
Cool

Posted by on 27 Sep 2023

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Comment from Hotel Management

28 Sep 2023 by Ricardo Sá, General Manager

Dear José,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Ricardo Sá, General Manager

2 out of 5
One recommendation: the room is not what eBookers is publishing. It was small. Make sure you get confirmation of room size in m2 and also if room is on the loud street side ir not.

Posted by on 3 Jul 2023

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Comment from Hotel Management

4 Jul 2023 by Guillermo López, General Manager

Dear Laurence,Thank you for taking the time to review your visit.Thank you for choosing to stay with us, however it sounds as though we fell short of meeting your expectations. Our hotel is situated in a historic 18th-century building, which means that room sizes can vary and we are sorry if your room did not satisfy your requirements. Our hotel is indeed situated in the heart of Lisbon, which makes it a lively and vibrant area, but we do our best to ensure our guests' comfort with our soundproofing measures. We are sorry that you did not make us aware of any disturbance during your stay as our team is always ready to assist.We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,Guillermo López, General Manager

4 out of 5

Posted by on 24 Jan 2020

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5 out of 5
Sehr Zentral. Gute Dämmung, man hat den Stadtlärm nicht gehört.

Posted by on 9 Jan 2020

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4 out of 5
Pro: Die Lage ist super, die Zimmer sauber, zudem sind alle Angestellten sehr freundlich und hilfsbereit. Con: Die Zimmer sind wirklich winzig, zwei grosse Koffer mögen kaum rein, in der Dusche hatte es Schimmel (in den Ecken der Wanne)

Posted by , from Zürich on 11 Jun 2019

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4 out of 5

Posted by on 12 May 2019

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4 out of 5
Das Zimmer war klein und fein. Für unseren Aufenthalt völlig ausreichend. Es war sehr sauber und die MitarbeiterInnen wunderbar freundlich. Das Frühstück war genau richtig. Das Hotel ist sehr zentral und metronah gelegen und man ist überall sofort. Einziges Manko: wir haben über der Lobby geschlafen und die Musik, die dort lief, haben wir teilweise mitgehört...

Posted by on 21 Apr 2019

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About the My Story Hotel Ouro

Location Rua Áurea 100, Lisbon, 1100-063

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at My Story Hotel Ouro. This 3-star Lisbon hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 4 levels
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Cais do Sodré Station (0.8 km / 0.5 mi)
  • Metro station: Rua da Conceição Stop (28E) (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle

Room Amenities

My Story Hotel Ouro offers 51 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

My Story Hotel Ouro – This restaurant specialises in Portuguese cuisine and serves lunch and dinner.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Online penalty collection
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • My Story Hotel
  • My Story Hotel Ouro
  • My Story Hotel Ouro Lisbon
  • My Story Ouro
  • My Story Ouro Lisbon
  • My Story Hotel Ouro Lisbon
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  • Lisbon My Story Hotel Ouro Hotel
  • Hotel My Story Hotel Ouro
  • My Story Hotel Ouro Hotel
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  • My Story Hotel Ouro Hotel Lisbon

You should know

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.