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Charlotte Street Hotel, Firmdale Hotels

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Photo gallery for Charlotte Street Hotel, Firmdale Hotels

Terrace/patio
A spacious living room with a fireplace, a large black sculpture, and a wooden floor.
A hotel with a brick facade, arched windows, and a flag.
A cozy living room with a three-tiered tea service set on a patterned table, a sofa, and a bookshelf in the background.
A dining room with a large abstract painting, a chandelier, and patterned wallpaper.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
15-17 Charlotte Street, London, England, W1T 1RJ
  • Place, Tottenham Court Road
    ‪1 min walk‬
  • Place, Crabtree Fields
    ‪1 min walk‬
  • Place, Theatreland
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪73 min drive‬

Room options

View all photos for Queen Room

Frette Italian sheets, premium bedding, minibar, in-room safe

Queen Room

  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Room

Superior Room

Superior Room

9.4 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Room

Luxury Room

Luxury Room

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(7 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite

1 Bedroom Virginia Woolf Suite

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Penthouse Suite

A bedroom with a bed, a desk, a chair, a window with curtains, and a mirror.

Penthouse Suite

  • 65 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Loft Suite

A bedroom with a large bed, a bookshelf, a nightstand, and a green upholstered bench.

Loft Suite

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Loft Suite

A spacious living room with a high ceiling, a staircase, a large painting, and a cozy seating area.

Superior Loft Suite

  • 46 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Junior Suite

Luxury Junior Suite

Luxury Junior Suite

  • 35 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite

Deluxe Junior Suite

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible

Junior Suite, Mobility Accessible

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Charlotte Street Hotel, Firmdale Hotels

A full-service spa, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking, and 24-hour room service.
Charlotte Street Hotel, Firmdale Hotels offers 52 accommodations with minibars and safes. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Charlotte Street Hotel, Firmdale Hotels. During your stay, you're just a quick walk from Tottenham Court Road. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Indulge with massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym
  • Just a 4-minute walk from Tottenham Court Road and 11 minutes by foot from The British Museum
Charlotte Street Hotel, Firmdale Hotels offers its guests a full-service spa and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Meeting rooms and limo/town car service are available. Event space at this hotel measures 43 square feet (4 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Charlotte Street Hotel, Firmdale Hotels. Parking is available for a fee.

This 4.5-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.
Oscar - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Secured valet parking on site (GBP 70 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oscar

Things to do

  • Full-service spa
  • Gym
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 78.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 28 per person
  • Secured valet parking fee: GBP 70 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 78.0 per night
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Charlotte Street Hotel, Firmdale Hotels Hotel
Charlotte Street Hotel London
Charlotte Street London
Hotel Charlotte Street
Charlotte Street Hotel London, England
Charlotte Street Hotel, Firmdale Hotels London
Charlotte Street Hotel, Firmdale Hotels Hotel London

Charlotte Street Hotel, Firmdale Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 181 out of 214 reviews
Rating 8 - Good. 25 out of 214 reviews
Rating 6 - Okay. 4 out of 214 reviews
Rating 4 - Poor. 3 out of 214 reviews
Rating 2 - Terrible. 1 out of 214 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, comfortable rooms and public spaces.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Katrine

Liked: Cleanliness, staff & service, amenities
Outstanding and cosy Hotel in very central location
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and staff and entire experience
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities
Attentive service, comfortable room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff, restaurant and location.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room- spotless, spacious. Hotel lobby also beautiful-comfortable and inviting.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Tong Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in London! Great location - quiet and charming, but close to everything. The staff anticipates your every need.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Sekiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London’s best!

One of our favorite hotels in the world. Luxurious without being fussy. The rooms are so comfortable and the service is incredible.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Marji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Kara

Liked: Amenities, property conditions & facilities
Great spot - good restaurant and comfortable spacious room. Quiet too.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel for our family of 5! Would definitely stay here again!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a perfect location for taking in the heart of London. Walking distance to great pubs, restaurants, theatres, and sightseeing. Friendly staff and very comfortable and well-designed. We'll be back.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with outstanding service!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Risa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel!
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

John G

A charming hotel! I plan to tell all my American friends about this gem of a hotel.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect at the Charlotte Street Hotel
Stayed 5 nights in Jul 2022
Verified

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way, like a second home.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I love the colorful rooms
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely, beautifully decorated place where the attentive staff enhances the experience.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Everything is great: bedding, decor, staff, location. Will be back!
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service from the front desk and doormen. Lovely bar, perfect location.
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little luxury hotel with lots of character and individually beautifully decorated rooms. It's super comfortable and welcoming with helpful, knowledgeable staff. There are lots of excellent restaurants in the area. Great stay even if too brief.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London Sophistication

Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptionally gorgeous hotel

Stunning! So gorgeous and special.
Stayed 3 nights in Jul 2024

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