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4.2 out of 5

"The excellent location and the friendliness of the staff " More

By a verified traveller on Sun 23 Jul 2023

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Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€177* Per night/room 12 May - 13 May

Deluxe Studio

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Citadines South Kensington London. During your stay, you're just a quick walk from Kensington High Street. You'll find features such as free WiFi in public areas, plus a gym and a business centre. Built in 1996, this aparthotel has 92 apartments over 6 floors. Free WiFi and a kitchen are available in each apartment.

  • Each apartment offers a kitchen, a dining area and a sitting area
  • Free WiFi and wired Internet
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 4-minute walk from Imperial College London and 6 minutes on foot from Kensington High Street
  • Cats and dogs welcome for a fee

Citadines South Kensington London ratings based on 20 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines South Kensington London

Everyone (5) Couples (3) Family (11) Friends (1)
4 out of 5
The excellent location and the friendliness of the staff

Posted by on 23 Jul 2023

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Comment from Hotel Management

23 Jul 2023 by Salvatore Guttilla - Assistant Residence Manager

Dear Georg, thank you for your feedback. We are glad that you found the location of the property convenient and the staff friendly.We hope we can welcome you again soon.Kind regards,Salvatore Guttilla - Assistant Residence Manager

5 out of 5
Fantastic value for money, great location, very clean, very good customer service.

Posted by on 28 Nov 2021

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Comment from Hotel Management

29 Nov 2021 by Isabel / Receptionist

Dear Laura, Thank you for your kind review! We hope to greet you again soon! Kind regards,

5 out of 5
excellent location very clean good facilities of self catering fridge cooker dishwasher, great for a short break in london we were a family of 4 free coffee and nice comfortable lounge area to sit we would definitely return very good value for money best deal in london

Posted by on 18 Apr 2021

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Comment from Hotel Management

2 May 2021 by Titou, Senior Receptionist

Dear Guest, We are glad to receive such a good feedback, Thank you for trusting Citadines South Kensington, we are delighted you enjoyed your stay with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as they indicate the areas where we can further improve.

4 out of 5

Posted by on 3 Feb 2019

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Comment from Hotel Management

1 Apr 2019 by Anthony Bull

Dear Reviewer, Thank you very much for the positive feedback score. We are delighted to know that you enjoyed your stay with us. We look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

5 out of 5

Good overnight stay

Great location in lovely area: many bars and restaurant just around the corner, Hyde Park & Harrods all close by foot. Lovely clean room. No problems during our short stay. Nice to have coffee machine at the lobby area with free coffee.

Posted by on 23 Jun 2015

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3 out of 5

Adequate for our needs

Efficient friendly staff. Downstairs sofa bed not very comfortable and still had blankets. No duvet! Upstairs beds very comfortable and warm. Heat tended to disappear upstairs. Kitchen well-equipped but no socket for kettle in kitchen and had to hold switch down until it boiled.

Posted by on 19 Dec 2011

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4 out of 5
Erinomainen sijainti. Rauhallinen ja siisti hotelli

Posted by on 21 Oct 2018

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Comment from Hotel Management

22 Oct 2018 by Anthony Bull

Dear Henrik, Thank you very much for submitting a positive review score and comments. We are truly happy to know that you enjoyed our fantastic location perfect for London sightseeing and shopping. We truly look forward in welcoming you back in the near future. Kind regards, Anthony Bull Residence Manager

4 out of 5
Friendly welcome, lobby and room quite new renovated, nice kitchen with nearly everything you need, nice bathroom with tub/shower combination, quiet room, comfortable bed and sleeping couch; could be more furniture to put your stuff in. Breakfast is delivered from a café to your room.

Posted by on 19 Sep 2017

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Comment from Hotel Management

26 Sep 2017 by Daniela

Dear guest, Thank you for staying at Citadines South Kensington and for taking the time to write about your stay with us. We are truly delighted to read that you enjoyed your experience with us and it pleases us to read such lovely feedback about our apartments, staff and the facilities that we offer. I will share your positive feedback with the entire team and sincerely hope that we will have the pleasure of hosting you once again. Best wishes, Daniela Codreanu

5 out of 5

Hôtel bien situé et confortable.

L'hôtel est accessible très facilement en métro depuis la gare st pancras. Le personnel. Est professionnel et à l'écoute, les chambres sont propres et le côté cuisine permet de prendre son petit déjeuner dans la chambre si on le souhaite. Adresse à recommander.

Posted by , from b on 22 Apr 2017

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Comment from Hotel Management

24 Apr 2017 by Daniela

Dear guest, Thank you for posting a glowing review of your stay with us at Citadines South Kensington. We are delighted that our apartment met your expectations and we would like to thank you for your feedback. We pride ourselves in providing high standard apartments and our outmost aim is to have happy guests. We very much appreciate your kind words about staff and look forward to offering you a warm welcome on your next visit to London. Best wishes, Daniela Codreanu

4 out of 5

Sijainti oli loistava.

Hotelli oli siisti ja huoneet mukavan kokoiset. Metroasema oli lähellä ja oli helppo asettua hotelliin.

Posted by on 29 Mar 2016

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About the Citadines South Kensington London

Location 35A Gloucester Road, London, England SW7 4PL

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. A fitness centre, a library, and multilingual staff are also featured at the business-friendly Citadines South Kensington London. Limited parking is available for a fee and is offered on a first-come, first-served basis. This London aparthotel is smoke free.

  • 1 building
  • 92 guestrooms or units
  • 6 levels
  • Built in 1996
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: West Brompton Underground Station (1.9 km / 1.2 mi)
  • Metro station: Gloucester Road Underground Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines South Kensington London offers 92 accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Kitchens offer fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a rainfall showerhead. This London aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Dining room
  • Sitting area
  • LCD television
  • Satellite channels
  • Fridge
  • Microwave
  • Stovetop
  • Electric kettle
  • Kitchenware
  • Combined shower/bath
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard

Nearby Activities

Recreational amenities at the aparthotel include a fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 50.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • Pets: GBP 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 88 lb per pet) Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated that there is a smoke detector on the property

Safety features at this property include a fire extinguisher, a security system and window guards

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Online penalty collection
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 35 per day
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Housekeeping fee: GBP 25 per day; may vary based on length of stay and unit size
  • Rollaway bed fee: GBP 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines London South Kensington
  • Citadines Prestige Apartment London South Kensington
  • Citadines Prestige London South Kensington
  • Citadines Prestige South Kensington London
  • Citadines South Kensington London Apartment
  • Citadines Apartment
  • Citadines South Kensington London
  • Citadines South Kensington London Aparthotel
  • Citadines Prestige South Kensington Hotel London
  • Citadines Hotel London
  • Citadines South Kensington London, England
  • Citadines Aparthotel
  • Citanes Prestige Kensington L
  • Citadines Kensington London
  • Citadines South Kensington London London
  • Citadines South Kensington London Aparthotel
  • Citadines South Kensington London Aparthotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.