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citizenM Tower of London

4.0 star property

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Photo gallery for citizenM Tower of London

Lobby sitting area
Bar (on property)
View from property
Bar (on property)
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View in a map
40 Trinity Square, London, England, EC3N 4DJ
  • Place, Tower of London
    ‪2 min walk‬
  • Place, Tower Bridge
    ‪8 min walk‬
  • Place, London Bridge
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪76 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(14 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Tower of London

A restaurant, a bar/lounge, and 2 coffee shops/cafes are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area. Housekeeping is available on request.
CitizenM Tower of London offers 370 accommodations with iPads and safes. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This London hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Our customers tell us they can't get enough of the sightseeing around citizenM Tower of London. During your stay, you're just a quick walk from Tower of London. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front-desk safe, a 24-hour business center, and 8 meeting rooms
  • Guests really like the accommodations for the comfy beds and cleanliness
  • Steps from Tower of London and 12 minutes by foot from London Bridge
There's a restaurant on site, as well as 2 coffee shops/cafes and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, 8 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Tower of London also features multilingual staff, coffee/tea in a common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
CanteenM - Onsite restaurant. Reservations are required.
CloudM - Onsite bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20.50 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (85 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29.00
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.50 per person
  • Late check-out fee: GBP 29.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 81.84.09.897.B.06
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Tower London Hotel
citizenM Tower London
citizenM Tower of London Hotel
citizenM Tower of London London
citizenM Tower of London Hotel London
Citizenm Tower Of London Hotel England

citizenM Tower of London Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1346 out of 1948 reviews
Rating 8 - Good. 387 out of 1948 reviews
Rating 6 - Okay. 123 out of 1948 reviews
Rating 4 - Poor. 53 out of 1948 reviews
Rating 2 - Terrible. 39 out of 1948 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Kira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is literally right by the public transport train however, it’s not in the main area for tourist things other than the tower bridge and London bridge. There are lots of cute bars and restaurants in walking distance. It was do cute and great price very clean just very small good for1 or 2 ppl max.
Stayed 5 nights in Dec 2025

10/10 Excellent

Laura M

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff, clean room and great location!
Stayed 5 nights in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Aled

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I have used Citizen M for years. Sadly recently they have been taken over by Marriott. What made Citizen M so special was their independence and customer satisfaction. Already, you can see a change in customer service. In the past, they would allow early check-in if room was ready, usually give a complimentary drink at the bar, but not anymore. Marrriott policy says no. In the room, only in the night did I realise that there was no glass in the room, so getting some water was very difficult. The sink unit was tired - one panel broken and pushed in, scuff marks and chipped edges. The showergel was less than 25% full - clearly not refilled. Citizen M - up your game, otherwise you won’t survive.
Stayed 1 night in Dec 2025

8/10 Good

Cenk

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bathroom could have cleaner. Self-checkin is such a turn off. Otherwise a very nice hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tracy

Clean and funky
Stayed 1 night in Oct 2025

8/10 Good

Gurleen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing besides our chromecast not working. Staff said to give it a few days to sort out itself but nothing changed
Stayed 5 nights in Dec 2025

6/10 Okay

Mitchell

Travelled with partner
The only issue I truely found with this property is that there was no cup, mug, glass nothing to make a drink of water in.
Stayed 1 night in Dec 2025

8/10 Good

Melsha

Stayed 4 nights in Dec 2025

6/10 Okay

Stephen

Stayed 1 night in Dec 2025

10/10 Excellent

Tom

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen

Stayed 1 night in Dec 2025

4/10 Poor

Hannah

Stayed 1 night in Dec 2025

6/10 Okay

Stuart

Business traveller
Liked: Cleanliness, property conditions & facilities
Room small, facilities good. Bar very expensive
Stayed 2 nights in Dec 2025

6/10 Okay

James, Salisbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Annoying check-in and check-out that's supposed to make these procceses efficient and self-service, but you end up meeding staff to assist. Room is clean, but basic, and another annoyance is that everything has to ne controlled through an iPad.
Stayed 2 nights in Dec 2025

8/10 Good

Luis

Stayed 4 nights in Dec 2025

8/10 Good

Dean

Stayed 1 night in Dec 2025

6/10 Okay

Leigh

Disliked: Cleanliness
Rooms tiny, tv stopped working, funny smell from bathroom.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
We had a lovely stay and loved the easy check-in and ipad room controls. Didn’t eat in the Hotel, and had to take our own kettle so that we had tea in our room. Great room design and use of space. The view wss AMAZING ! Will definitely come back...with our kettle. : ))))
Stayed 1 night in Dec 2025

6/10 Okay

Giuseppe

Stayed 3 nights in Nov 2025

8/10 Good

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved the deco and fun rooms
Stayed 1 night in Dec 2025

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities
Great location, fun features
Stayed 3 nights in Nov 2025

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless Staff were friendly and helpful A beautiful setting and great convenience
Stayed 1 night in Nov 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities
Great hotel, excellent location, fantastic staff. The staff at citizenM went out of their way to make sure we enjoyed our stay. In particular, Margarida at the roof top bar was super friendly and accommodating. She really made us ferl welcome. The location across the street from the Tower of London and next to an Underground station was great. Lots to do and places to eat nearby. Easy access to public transportation. CitizenM rooms are small but functional. They remind us of a cruise ship cabin. While the room is small, the bed is huge and amazingly comfortable. Shower is good size with both rainfall head and handheld wand with massager. Hotel has a very nice bar, and common areas with lots of room to lounge, work, and eat.
View from our first floor room. Tower of London
The hotel at night
View from roof top bar. The Shard.
View from roof top bar. Tower of London and Tower Bridge
Stayed 3 nights in Nov 2025

8/10 Good

Jonelle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location was conveniently situated and easily accessible. However, a false fire alarm was triggered early in the morning on two separate occasions, causing alarm and disruption among the guests. Upon arrival to the room, we discovered that the tissue box was empty, and the liquid soap dispenser was nearly depleted. This deviation from the standard operating procedure was particularly noteworthy given that we had previously stayed at the same hotel in Zurich. Despite this minor inconvenience, the staff displayed friendliness and provided a satisfactory selection of breakfast options.
Stayed 4 nights in Nov 2025

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