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The Borough

3.0 star property

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Photo gallery for The Borough

Triple En-Suite
Front of property
City view from property
Single room shared bathroom
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room

Explore the area

View in a map
200 Borough High Street, London, England, SE1 1JX
  • Place, Borough Market
    ‪6 min walk‬
  • Place, The Shard
    ‪7 min walk‬
  • Place, London Bridge
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪54 min drive‬

Room options

View all photos for Single room shared bathroom

Single room shared bathroom

Single room shared bathroom

7.2 out of 10
Good
(9 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double En-Suite

Double En-Suite

Double En-Suite

7.8 out of 10
Good
(9 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Twin Room, 2 Single Beds, Shared Bathroom

Basic Twin Room, 2 Single Beds, Shared Bathroom

Basic Twin Room, 2 Single Beds, Shared Bathroom

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple En-Suite

Triple En-Suite

Triple En-Suite

7.8 out of 10
Good
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

View all photos for Double Room, 1 Double Bed, Shared Bathroom

Double Room, 1 Double Bed, Shared Bathroom

Double Room, 1 Double Bed, Shared Bathroom

7.0 out of 10
Good
(7 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

  • 18 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Single Room With Shared Bathroom

Desk, laptop workspace, iron/ironing board, free WiFi

Single Room With Shared Bathroom

  • Sleeps 1

View all photos for Double Ensuite

Desk, laptop workspace, iron/ironing board, free WiFi

Double Ensuite

  • Sleeps 2

View all photos for Twin Room With Shared Bathroom

Desk, laptop workspace, iron/ironing board, free WiFi

Twin Room With Shared Bathroom

  • Sleeps 2

View all photos for Triple En-Suite

Desk, laptop workspace, iron/ironing board, free WiFi

Triple En-Suite

  • Sleeps 3

View all photos for Double with Shared Bathroom

Desk, laptop workspace, iron/ironing board, free WiFi

Double with Shared Bathroom

  • Sleeps 2

View all photos for Deluxe King Or Deluxe Twin

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Or Deluxe Twin

  • Sleeps 2

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About this property

The Borough

Georgian hotel in London
Along with laundry facilities, this smoke-free hotel has tour/ticket assistance and a front-desk safe. WiFi in public areas is free. Housekeeping is available on request.
The Borough offers 20 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This London hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of the helpful staff at The Borough. During your stay, you're just a quick walk from Borough Market. Free WiFi in public areas, laundry facilities, and coworking space are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Services include tour or ticket assistance, luggage storage, and a virtual front desk
  • Within a 10-minute walk of Borough Market and The Shard
  • Cats and dogs welcome for a fee
As a guest of The Borough, you'll find tour/ticket assistance, laundry facilities, and a front-desk safe. WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • Coworking space

Accessibility

  • No lift
  • Smooth flooring in public areas
  • Thin carpet in public areas

More

  • 1 building
  • 3 floors
  • Built in 1940
  • Georgian architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private or shared bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Vikey mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • Pets: GBP 25 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's Vikey mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

City Hotel
CitySpace
The Borough Hotel
CitySpace Borough
The Borough London
The Borough Hotel London

The Borough Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 384 reviews
Rating 8 - Good. 124 out of 384 reviews
Rating 6 - Okay. 63 out of 384 reviews
Rating 4 - Poor. 55 out of 384 reviews
Rating 2 - Terrible. 38 out of 384 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Vivienne

Business traveller
Liked: Cleanliness, amenities
Convenient for those who just need a place to shower and sleep; above the Borough tube station. Ten minute walk to the Shard and London Bridge tube station. It is not a normal hotel; you receive your access codes by email. It’s like a dormitory of rooms, very narrow corridors, only stairs (no lift - inconvenient if you have a suitcase or physical disability). The room is clean, everything works, the bed is comfortable. It’s just not the same experience as a hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

kunthea

Liked: Cleanliness
Very good
Stayed 1 night in Oct 2025

4/10 Poor

Jonathan

Disliked: Room comfort
Great location by Borough tube station . But Digital only check in and room access despite staff being available No soap in dispenser in room Shower entrance incredibly narrow . Weird . I’m not particularly large and I couldn’t get in so had to leave unshowered! Avoid
Stayed 1 night in Oct 2025

6/10 Okay

Denise

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great location of the area! You are minutes away from the borough market and tube within minutes. The hotel itself has everything it needs just no fluidity. Upon arrival check in was easy cause we were able to do everything online. Photos do not match what we had gone for. We got assigned to the 3rd floor which is fine cause we are pretty fit people but could have been nice to have a level 1 or have that option. Our room looked like it had gotten broken into the door lock was taped together. There were walls that patched but not painted and a leak in our sink. The coffee machine was nice but we had to plug it and place it on the floor and there was no proper table to have everything placed to have coffee. There are hooks for coats and a shoe rack but no storage or safe for valuables/clothes storage. Note that there is no AC unit but a fan is provided. The laundry and locker room are in the same room. The hotel person says that they change the lock every so often but if other people are checked in while your items are there, they can just grab and go. We ended up bringing our stuff to another hotel when we still wanted to explore.
Stayed 2 nights in Oct 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful at check in. Helped store our bags until room was ready.
Stayed 2 nights in Oct 2025

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with its own bathroom. Glad to have a kettle supplied but would be good to have a toaster and microwave as well.
Stayed 2 nights in Oct 2025

6/10 Okay

Takoda

Stayed 5 nights in Oct 2025

8/10 Good

Suzanne

Stayed 1 night in Oct 2025

10/10 Excellent

Luana, Finch Hatton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great position with everything walkable. Bed and pillows were great. Shower pressure was fantastic BUT only one of us could get a shower as it went cold after 1-2 minutes.
Stayed 4 nights in Oct 2025

8/10 Good

Aijah

Stayed 3 nights in Sep 2025

6/10 Okay

Alvaro

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Great location, but some comfort issues

The hotel is right in the heart of London, and the location couldn’t be more convenient—it’s steps away from the subway, which made getting around the city really easy. One thing I didn’t realize beforehand is that the bathrooms are shared with other guests. While they were kept very clean, it was still a bit of a challenge, especially at night. The door code for the room was quite long, so I had to carry my phone with me each time. Traveling with my niece, who was on her first big trip away from home, made me feel a little uneasy about that arrangement. The street outside is quite busy, so it can get loud, especially since the windows need to stay open with no air conditioning. Another detail that stood out was the beds—the mattresses were placed on wooden box frames that were a bit smaller than the mattresses themselves. A few times I felt like I might slide off the edge, which wasn’t very comfortable. Overall, the location is excellent, but some of these details made the stay less comfortable than I had hoped.
Stayed 3 nights in Sep 2025

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall fine, wouldn’t stay again when in London

The hotel is in an easy to find location next to borough station, that’s probably the only decent thing about it. Overall the room was tired and the carpets were heavily stained. Getting a case up the stairs was tough as it’s very narrow and cramped. The room I stayed in faced the road, so was very loud. The room itself was really warm, so I had to have the window open to try and get some air in, this didn’t help with the noise situation. Access into the hotel was fine, it was a little clunky using a WhatsApp link sent through to get a code to unlock doors but it did work ok. The bathroom was a shared bathroom and toilet, so as you can imagine, this was not very clean. Overall it was fine and useful as I was working around London Bridge, so the location was great as I could walk up in 10 minutes and not worry about tube strikes, but I would not stay here again.
Stayed 3 nights in Sep 2025

8/10 Good

Rory

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Kenny

Stayed 2 nights in Aug 2025

2/10 Terrible

Shirley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed on the 2nd floor, and unfortunately, this was one of the worst hotel experiences I’ve had in Europe/UK. The main issue was the noise — the door to the property shuts extremely loudly, and the guests in the room next to ours (201) returned around midnight. Since the shared bathroom is located in the corridor, they kept going in and out until about 2am. Each time, the door slammed so loudly that it was impossible to sleep. It was incredibly inconsiderate, and we barely rested the entire night. On top of that, the fan in the second bathroom wasn’t working, leaving the space with a terrible odor. For the price I paid (over NZD $540 for two nights), I expected much better. You can easily find hotels for around NZD $400 in better locations with far superior comfort and have your own bathroom. The only positive was the staff member who greeted us on arrival — he was very helpful in explaining how to access the room and facilities. Unfortunately, good service couldn’t make up for the poor conditions and lack of comfort.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wagih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very friendly and helpful personnel. The en-suite room was of a good size and clean.
Stayed 7 nights in Jul 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2025

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Was not clear that i would not havè my own toilet shared and it was dirty
Stayed 1 night in Jul 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful , very clean and a peaceful stay Thankyou
Stayed 1 night in Jul 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great night sleep with a central location

The borough offers a fairly central location with clean and welcoming ammeneties, a great night sleep and great shower!
Stayed 1 night in Mar 2025

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Unique boutique hotel in south london. Located directly adjacent to the borough street underground station. Very convenient for getting around London. Just 4 blocka to the Borough Market. There is limited access to services of any type from hotel staff. The desk is manned only 8 am to 6 pm, Monday to Friday. There is phone access to someone at all times however. There was no a/c, simply fans in our room but we were given an ice old towel when we checked in and that was absolutely perfect. We were able to keep it cold in the bar fridge in the room. And there is no lift service here...for me with knee issues and a walker it meant a long slow climb to the third floor This property suits younger, active people. Similar in many ways to a hostel.
Stayed 4 nights in Jul 2025

6/10 Okay

Dana

Stayed 1 night in Jun 2025

6/10 Okay

Lewis

Stayed 1 night in Jun 2025

8/10 Good

Justin

Stayed 1 night in Jun 2025

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

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