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City Prime Kensington

Property class: 3.5

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Photo gallery for City Prime Kensington

Interior entrance
Deluxe Apartment, 1 Bedroom, City View | View from room
Luxury Apartment, 1 Bedroom, Non Smoking
Luxury Apartment, 1 Bedroom, Non Smoking | Private kitchen
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Dryer
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
13 Collingham Pl, London, England, SW5 0QE
  • Place, Cromwell Road
    ‪1 min walk‬
  • Place, Kensington High Street
    ‪11 min walk‬
  • Place, Kensington Gardens
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Luxury Apartment, 1 Bedroom, Non Smoking

Luxury Apartment, 1 Bedroom, Non Smoking

Luxury Apartment, 1 Bedroom, Non Smoking

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, City View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Apartment, 1 Bedroom, City View

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Luxury Apartment, 1 Bedroom, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Luxury Apartment, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Non Smoking, No View

Luxury Apartment, 2 Bedrooms, Non Smoking, No View

Luxury Apartment, 2 Bedrooms, Non Smoking, No View

  • Bay view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Non Smoking, No View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Luxury Apartment, 2 Bedrooms, Non Smoking, No View

  • 54 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Studio (Twin bed)

Deluxe Studio (Twin bed)

Deluxe Studio (Twin bed)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Luxury One Bedroom Apartment - Basement.

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Studio

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Studio

  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

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About this property

City Prime Kensington

A 24-hour front desk and free WiFi in public areas are available at this smoke-free apartment building. Each apartment boasts a heated floor and offers free WiFi and a kitchenette. Comforts include a pillowtop bed and Egyptian cotton sheets, and guests will also appreciate thoughtful touches like a pillow menu and slippers. Limited housekeeping is available.
City Prime Kensington offers 29 air-conditioned accommodations with all-in-one washer/dryers and safes. These individually decorated and furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Accommodations at this 3.5-star apartment have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on weekdays only.

Our customers tell us they can't get enough of the helpful staff at City Prime Kensington. During your stay, you're just a quick walk from Cromwell Road. Free WiFi in public areas is available. This comfortable apartment building has 29 apartments. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, an all-in-one washing machine and dryer, and a pillowtop bed
  • Free WiFi
  • Amenities include an elevator
  • Just a 3-minute drive from Harrods and 6 minutes from Buckingham Palace
City Prime Kensington offers its guests an elevator. Public spaces have free WiFi.

This 3.5-star London apartment is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Heated floor
  • Window screens

Entertainment

  • 50-inch Smart TV with premium cable channels
  • Art gallery

Laundry

  • All-in-one washer/dryer
  • Coin laundry
  • Laundry detergent

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Daily housekeeping
  • Free bottled water
  • Iron/ironing board
  • Safe

Location highlights

  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the boardwalk/promenade

Things to do

  • Designer stores
  • Shopping centre
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 29 units
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 300 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Guests arriving after 6:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Collingham Prime
Collingham Prime Apartments
City Prime Apartments London
City Prime Apartments Apartment
City Prime Apartments Apartment London

City Prime Kensington Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 118 out of 142 reviews
Rating 8 - Good. 17 out of 142 reviews
Rating 6 - Okay. 4 out of 142 reviews
Rating 4 - Poor. 0 out of 142 reviews
Rating 2 - Terrible. 3 out of 142 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

TIFFANY

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This month is very important to my husband and I: it is our wedding anniversary and my husband’s birthday, and this hotel did not disappoint! All staff members were friendly, pleasant, and showed excellent customer service skills. Shwan was an attentive and overall wonderful host. The entire staff really cared about the quality of our stay and they paid keen attention to the details. Not only is the building beautiful and in an ideal location, but the apartment is meticulously designed with the customer in mind, designed for one’s stay to become an extraordinary experience. Bravo to the staff at City Prime Apartments, and thanks so much for a beautiful and memorable experience, which greatly added to our celebrations. It was a perfect experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Clean and well appointed room. Convenient to transportation (tube). Convenient to Sainsbury. Very friendly staff. An overall very positive experience.
Stayed 6 nights in Dec 2025

10/10 Excellent

Keanan

Liked: Cleanliness, property conditions & facilities
Good spot
Stayed 13 nights in Aug 2025

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
Competitively priced, spacious apartment within walking distance of south ken, the musems and the RAH. No complaints
Stayed 1 night in Sep 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were staying in London for 5 days and finding a place to stay is a daunting task. City Prime was a great choice. It is located outside the hustle busy of central London in a quiet neighborhood and conveniently located close to the Earl's Court tube station. You can get everywhere you need to go from there. Having a kitchen with a washer/dryer was a plus for an extended stay. Karim was friendly and helpful during our entire stay. Highly recommend.
Stayed 4 nights in Sep 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort

Misleading Description

The apartment was not as described in the booking. It was said to be a luxury one bedrooom apartment and this was not at all the case. In fact it was very contrary to this! The sofa which was not a true pull out was severely stained. The hotel left covers to throw over top the couch as there was not a mattress. The mattress in the actual bedroom was hard as a rock felt like a box spring. The bedding was very thin and cheap! The pillows were flat as rocks. The furniture and accessories were all just pieced together. Had the apartment read very plain , basic apartment providing a place to lay your head then I world have known what I was getting. I also left the property a message expressing these concerns 3 days ago and have yet to hear back with a response .
Stayed 2 nights in Sep 2025

10/10 Excellent

inhye

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

SHOJI

Travelled with family
Liked: Cleanliness, room comfort
Washing machine did not work properly. We went to the laundry neaby. Very inconvenient.
Stayed 4 nights in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Billie

Liked: Cleanliness, amenities, property conditions & facilities
Great London stay! Wouldn’t hesitate to rebook. Friendly service, nice, clean apartment! Thank you!
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous accommodation, really friendly and helpful staff. Great location - 10/15 mins walk to Earls Court Tube. Would definitely stay here again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Gavin

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Love 24 7 desk. Safe in room. Fridge washer and TV loved it I'm going to book again
Stayed 2 nights in Jul 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
These apartments are in a great area The tube is 300 mtrs down the road Clean and serviced Will definitely stay there again
Stayed 6 nights in Jun 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan, Calgary

Liked: Cleanliness, property conditions & facilities
Newly renovated suite with nice new big bed. Sofa beds were sleepable. Great for a family in a suite in London. Very reasonable for the space!
Stayed 5 nights in Jun 2025

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Con

Business traveller
Liked: Amenities, property conditions & facilities
Great apartment with nice kitchen and bathroom. Close to lots of restaurants and transport. Would stay again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Penni

Travelled with family
Liked: Cleanliness, room comfort
The location was perfect. An easy stroll to a local supermarket, train station, great pubs and cafe. The staff were friendly and helpful. The apartment was very clean and well maintained. We hope to stay there again sometime.
Stayed 6 nights in May 2025

10/10 Excellent

Sarafina

Liked: Cleanliness, property conditions & facilities
great place to stay
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort

Wonderful stay

Apartments are in a great location. Minutes walk from the underground, shops and bars. Felt very safe as accommodation is manned 24/7. Apartments are spotlessly clean, well equipped and modern. Apartment was cleaned during stay with fresh towels and supplies. Staff are very friendly, welcoming and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am thrilled to contribute to the many positive reviews posted about City Prime Apartments. My wife and I enjoyed an 11-night stay there this month, and we were pleased by the many positive aspects of our time there. Our room was comfortable, quiet, clean, and well-equipped with all the supplies we needed, including kitchen utensils for food preparation and meals. The washer/dryer was a particular plus for our long stay, so we didn't have to pack as many changes of clothing for our trip. The staff were uniformly friendly and helpful, and the fact that the place is staffed 24 hours helped us feel secure. The housekeepers were particularly friendly and accommodating. And the location...amazing! A 2-minute walk to a major supermarket, and a 5-7 minute walk to two different tube stations! Even though we were just around the corner from a major thoroughfare - Cromwell Street - there was little noise or activity outside our hotel. And within easy walking distance were plenty of attractions, shops, and restaurants. One minor quibble was that the dryer did not work well, so we wound up hang-drying many of our clothes; we did not see this as a significant issue, so we never alerted the management about this. So, overall, City Prime Apartments was convenient, clean, friendly, and safe, while meeting all of our needs for this extended stay! We would gladly return here for our next visit to London!
Stayed 11 nights in May 2025

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
The property is very nice and exactly as advertised. It is clean, spacious, quiet, modern. My only concern is that the bathroom is dark and therefore the mirror is difficult to see
Stayed 2 nights in May 2025

10/10 Excellent

PAUL

Travelled with group
Liked: Cleanliness, room comfort

Excellent find.

I just needed somewhere to sleep but I wanted clean and comfortable. Such a good deal and although the room was small as expected it was wonderful I could probably stay there a lot longer.
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very lovely apartment. In a beautiful and quiet area yet close to restaurants and pubs.
Stayed 3 nights in Mar 2025

10/10 Excellent

Roderic

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The folks here were great.
Stayed 2 nights in Dec 2024

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